PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BoltBus and Amtrak as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BoltBus
Amtrak

BoltBus and Amtrak Overview

Total reviews 139 472
Company responses 0 0
Issues resolved 0 0

BoltBus and Amtrak Consumer Ratings

Rank
93 out of 456 in Transport category
57 out of 456 in Transport category
Customer service
60 in category
43 in category
Product or Service Quality
68 in category
63 in category
Exchange, Refund and Cancellation Policy
52 in category
38 in category
Website
61 in category
54 in category

BoltBus and Amtrak Rating Details

Customer service
1.5 (50 reviews)
1.7 (109 reviews)
Reviewer's quote

...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

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..."There is no food or snacks available" this is pathetic if I manage to make the last three hours without complications I will be surprised, I called the customer service line and the response I received was and I quote " And what is it you would like me to...

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Product or Service Quality
1.7 (47 reviews)
1.7 (106 reviews)
Reviewer's quote

...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..

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...Food service was warmed up, prepackaged food, no service. One leg of the trip, it came in a white bag, handed over for us to unpack. For breakfast, the same service consisted of everyone selecting their breakfast packages of oatmeals and yogurts from one table...

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Exchange, Refund and Cancellation Policy
1.6 (42 reviews)
2 (90 reviews)
Reviewer's quote

...This is unacceptable and not only do I expect a full refund and then some, I will never ever take this company again. If you look up Bolt Bus reviews on Yelp, you'll see the same thing happened last week! Never thought I'd see the day I wish I'd taken a Chinatown bus!..

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We incurred unnecessary expenses because we had to find alternative transportation to our destination, and Amtrak refuses to reimburse those expenses or refund the cost for one-way tickets since we paid to be transported to Jackson, Mississippi. Don't waste your time or money on this company....

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Website
2.1 (40 reviews)
2.2 (99 reviews)
Reviewer's quote

Hated it, the website contract link is broken and the onboard Wi-Fi is down can't even load the page to complain, and I'm not going to call with the customer services complaints I'm seeing online. Bolt bus is just a badly done rebranding of greyhound, save yourself the pain stay home and hurt...

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...I did a big startup with a complex shopping website so I have experience in web design and user testingb. I fooled with the Amtrak site for 30 minutes and its a complete and utter disaster. It is not at all intuitive and simply isn't functional...

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BoltBus and Amtrak Pros and Cons

Pros
  • Price
  • Convenience
  • Prices
  • Getting off
  • Employees that go the extra mile
  • Initiative of some employees
Cons
  • Late arrival
  • Rude supervisor
  • Rude driver
  • Horrible customer service
  • No help for disabled persons
  • Late trains

BoltBus and Amtrak Most Positive Reviews

Top rated reviews
5

Boltbus is # 1 for me

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5

we ride amtrak to the northwest every year always enjoyed the breakfast then they stopped serving the Bob Evans...

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5

we waited for the bus, which was 2 Hrs late, & people were complaining, not knowing why? wish they would of called...

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5

Fantastic Trip on Amtrak!
Expensive? Welcomes it's 2015! In a Hurry? Fly like a Bird! But you're in a dum airplane as a...

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BoltBus and Amtrak Most Critical Reviews

Lowest rated reviews
1

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...

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1

I bought a 30 day pass in April to use in July 2014. I informed the Amtrak agent that I was handicap ask If I needed to...

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1

My experience was horrible on the bolt bus, the ride was really rude to the passengers. At the rest stop he almost left...

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1

I have been catching Amtrak between Dearborn and Chicago quiet often this year and 99.9% of the time I've been late gett...

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BoltBus and Amtrak Latest Reviews

Recent published reviews
2

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

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1

Amtrak runs as well as any government organization- poorly! Our trip to Portland and back from San Jose was quite disapp...

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No votes

Please the same issue with yesterday’s ride the amount placed on the assumed rate is different from the money paid and...

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1

I booked a ticket from san bernardino ca to modesto a nine hour trip, when recieving confirmation there was a notice tha...

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BoltBus and Amtrak Products and Services

Most reviewed product and services
  • Boltbus Bus Service (56 reviews)
  • Boltbus Vehicle Driver (16 reviews)
  • Boltbus Sanitary Conditions (3 reviews)
  • Amtrak Train Service (210 reviews)
  • Amtrak Conductor (6 reviews)
  • Amtrak Sanitary Conditions (5 reviews)