PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BoltBus and Amtrak as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BoltBus
Amtrak

BoltBus and Amtrak Overview

Total reviews
140
463
Company responses
0
0
Issues resolved
0
0

Amtrak was first mentioned on PissedConsumer on Apr 28, 2008 and since then this brand received 463 reviews. It is 323 reviews more than BoltBus received since Jun 25, 2011.

BoltBus and Amtrak Consumer Ratings

Rank
71 out of 572 in Transport category
44 out of 572 in Transport category
Customer service
38 in category
26 in category
Product or Service Quality
46 in category
41 in category
Exchange, Refund and Cancellation Policy
40 in category
28 in category

According to consumer ratings and reviews, Amtrak ranks 27 points higher in the Transport category than BoltBus. People gave BoltBus 1.5 stars for Customer service criterion in Transport category and it is 154 points higher than the worst rated brand in this category. At the same time, Amtrak was rated 1.7 stars for Customer service criterion in this category and it is 166 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Amtrak has a higher rating than Amtrak. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave BoltBus 1.6 stars and it is 79% greater than other in category. Amtrak however was rated 2 stars and it is 85% greater than other in category.

BoltBus and Amtrak Rating Details

Customer service
1.5 (50 reviews)
1.7 (103 reviews)
Reviewer's quote

...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

Bowman W

I do not like purchasing online; howecer, since I could find a customer service number for them via websites I viewed, my only was purchasing ticket purchase online. December 18, 2018, I departed. Louisville, KY via Greyhound bus at 12:05 AM and arrived into Indianapolis, IN Greyhound/AMTRAK...

Patricia H
Product or Service Quality
1.7 (47 reviews)
1.7 (100 reviews)
Reviewer's quote

...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..

Dianne

...They also keep raising the fares but the service never improves. Lots of the employees are rude and/or indifferent and clearly are just un-fireable union members biding their time for benefits. Sad this is the train system America has to offer, they should be ashamed of themselves..

Dandridge D
Exchange, Refund and Cancellation Policy
1.6 (42 reviews)
2 (87 reviews)
Reviewer's quote

...This is unacceptable and not only do I expect a full refund and then some, I will never ever take this company again. If you look up Bolt Bus reviews on Yelp, you'll see the same thing happened last week! Never thought I'd see the day I wish I'd taken a Chinatown bus!..

Kenon

We incurred unnecessary expenses because we had to find alternative transportation to our destination, and Amtrak refuses to reimburse those expenses or refund the cost for one-way tickets since we paid to be transported to Jackson, Mississippi. Don't waste your time or money on this company....

LaTonya K

BoltBus and Amtrak Pros and Cons

Pros
  • Price
  • Convenience
  • Prices
  • Getting off
  • Employees that go the extra mile
  • Train staff
Cons
  • Late arrival
  • Rude supervisor
  • Rude driver
  • Horrible customer service
  • No help for disabled persons
  • Late trains

BoltBus and Amtrak Most Positive Reviews

Top rated reviews
5

Boltbus is # 1 for me

5

we ride amtrak to the northwest every year always enjoyed the breakfast then they stopped serving the Bob Evans...

BoltBus and Amtrak Most Critical Reviews

Lowest rated reviews
1

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...

1

I bought a 30 day pass in April to use in July 2014. I informed the Amtrak agent that I was handicap ask If I needed to...

BoltBus and Amtrak Latest Reviews

Recent published reviews
2

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

Read all 140 reviews
1.6

The Amtrak Rails have cut back on providing customers with the pleasure of riding the train and experiencing the Dining...

Read all 463 reviews

BoltBus and Amtrak Products and Services

Most reviewed product and services
  • Boltbus Bus Service (57 reviews)
  • Boltbus Vehicle Driver (16 reviews)
  • Boltbus Sanitary Conditions (3 reviews)
  • Amtrak Train Service (208 reviews)
  • Amtrak Customer Care (31 reviews)
  • Amtrak Website (8 reviews)