PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amtrak and BoltBus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amtrak
BoltBus

Amtrak and BoltBus Overview

Total reviews 470 140
Company responses 0 0
Issues resolved 0 0

Amtrak and BoltBus Consumer Ratings

Rank
50 out of 445 in Transport category
90 out of 445 in Transport category
Customer service
35 in category
52 in category
Product or Service Quality
56 in category
60 in category
Website
53 in category
57 in category
Price Affordability
69 in category
52 in category

Amtrak and BoltBus Rating Details

Customer service
1.7 (107 reviews)
1.5 (50 reviews)
Reviewer's quote

I do not like purchasing online; howecer, since I could find a customer service number for them via websites I viewed, my only was purchasing ticket purchase online. December 18, 2018, I departed. Louisville, KY via Greyhound bus at 12:05 AM and arrived into Indianapolis, IN Greyhound/AMTRAK...

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...I have been faced with disrespectful drivers and bad customer service. I had a driver be 45 minutes late, another driver who close the door right in my face, looked me dead in the eye and pulled off. Customer service rep tell me to deal with :angry:...

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Product or Service Quality
1.7 (104 reviews)
1.7 (47 reviews)
Reviewer's quote

I was on the train recently and Amtrak has implemented a policy of "cashless" food service. While I know that during these times of crisis we all need to take measures to protect ourselves, denying people of basic service is not acceptable. I do not have a credit card and have no problem paying for...

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...It's really sad because what set out to be a great alternative to expensive commuting has just become another expense commuting bus service. I do not recommend this bus at all, I would suggest you take the train or go to Greyhound where they have way more options for the same amount of money..

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Website
2.2 (97 reviews)
2.1 (40 reviews)
Reviewer's quote

...I did a big startup with a complex shopping website so I have experience in web design and user testingb. I fooled with the Amtrak site for 30 minutes and its a complete and utter disaster. It is not at all intuitive and simply isn't functional...

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Hated it, the website contract link is broken and the onboard Wi-Fi is down can't even load the page to complain, and I'm not going to call with the customer services complaints I'm seeing online. Bolt bus is just a badly done rebranding of greyhound, save yourself the pain stay home and hurt...

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Price Affordability
2.3 (96 reviews)
2.8 (35 reviews)
Reviewer's quote

...I used to travel Southern California many, many times using Scamtrak in the past, but after today, I WILL GO OUT OF MY WAY TO USE METROLINK!!! Scamtrak sucks and is twice the price!!! Unbelievable. Add to list Edit ..

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I have taken Bolt bus several times before and it was okay (for the price). This time the bus broke down just north of NY on its way to Boston. It not only took them 3 hrs to get a new bus but meanwhile customer service was telling BS about when to expect the bus or why it wasn't there yet any time...

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Amtrak and BoltBus Pros and Cons

Pros
  • Getting off
  • Employees that go the extra mile
  • Initiative of some employees
  • Price
  • Convenience
  • Prices
Cons
  • Horrible customer service
  • No help for disabled persons
  • Late trains
  • Late arrival
  • Rude supervisor
  • Rude driver

Amtrak and BoltBus Most Positive Reviews

Top rated reviews
5

we ride amtrak to the northwest every year always enjoyed the breakfast then they stopped serving the Bob Evans...

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5

Boltbus is # 1 for me

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5

Fantastic Trip on Amtrak!
Expensive? Welcomes it's 2015! In a Hurry? Fly like a Bird! But you're in a dum airplane as a...

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5

we waited for the bus, which was 2 Hrs late, & people were complaining, not knowing why? wish they would of called...

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Amtrak and BoltBus Most Critical Reviews

Lowest rated reviews
1

I bought a 30 day pass in April to use in July 2014. I informed the Amtrak agent that I was handicap ask If I needed to...

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1

Despite my having a reserved ticket the driver sold my seat to standby passengers who bribed the driver to let them on t...

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1

I have been catching Amtrak between Dearborn and Chicago quiet often this year and 99.9% of the time I've been late gett...

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1

My experience was horrible on the bolt bus, the ride was really rude to the passengers. At the rest stop he almost left...

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Amtrak and BoltBus Latest Reviews

Recent published reviews
3.5

Attn: Mr Flynn, CEO
I recently travelled from LA to Fort Madison, Iowa. I decided to spend the extra money on a roomette...

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2

Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late....

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1

We wanted a nice special train trip where we could experience the historical tracks and scenery of the intercontinental...

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No votes

Please the same issue with yesterday’s ride the amount placed on the assumed rate is different from the money paid and...

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Amtrak and BoltBus Products and Services

Most reviewed product and services
  • Amtrak Train Service (208 reviews)
  • Amtrak Customer Care (34 reviews)
  • Amtrak Website (8 reviews)
  • Boltbus Bus Service (57 reviews)
  • Boltbus Vehicle Driver (16 reviews)
  • Boltbus Sanitary Conditions (3 reviews)