PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amora Coffee and Gevalia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amora Coffee
Gevalia

Amora Coffee and Gevalia Overview

Total reviews 729 146
Company responses 0 0
Issues resolved 6 2

Amora Coffee and Gevalia Consumer Ratings

Rank
57 out of 227 in Beverages category
49 out of 227 in Beverages category
Customer service
50 in category
56 in category
Website
59 in category
62 in category
Discounts and Special Offers
50 in category
36 in category
Exchange, Refund and Cancellation Policy
43 in category
35 in category

Amora Coffee and Gevalia Rating Details

Customer service
1.8 (329 reviews)
1.4 (21 reviews)
Reviewer's quote

...Called customer service would not honor promo..

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...Awful customer service. When this machine dies I will go with another. Because of the poor customer service, you see less outlets selling their coffee and machines...

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Website
1.7 (329 reviews)
1.6 (21 reviews)
Reviewer's quote

This is really ridiculous!!!! I actually emailed them to have the subscription cancelled and also sent them a request on their website. NOTE: I COULD NOT GET INTO MY ACCOUNT BECAUSE I KEPT GETTING AN ERROR MESSAGE THAT I HAVE MORE THAN ONE ACCOUNT WITH THIS EMAIL. This is very frustrating!!!! I...

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...I would most heartily recommend avoid placing any orders through the Gevalia website..

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Discounts and Special Offers
1.7 (313 reviews)
2.1 (12 reviews)
Reviewer's quote

...The special offers they cant give free shipping. Great customer service! :y:..

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...I have a special single cup for my tea and latte. ..

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Exchange, Refund and Cancellation Policy
1.6 (305 reviews)
2.1 (15 reviews)
Reviewer's quote

I have contacted them and they told me to send it back marked: "refused delivery" and they would refund me the purchase (minus shipping costs). A month later, the refund they said they would give me shows as another charge of $62. I am STILL in the process of getting my first refund and now they...

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...Still waiting to receive my refund from Gevalia for this defective machine. I contacted my credit card company after 28 days since my purchase. They will now take care of getting me my refund...

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Amora Coffee and Gevalia Pros and Cons

Pros
  • Coffee
  • Sample
  • Coffee was excellent
  • Make a good coffee
  • Product
  • Like the coffee customer service non existent
Cons
  • Auto enrollment when i only signed n for free trial
  • Customer service
  • Scam site
  • Poor customer service
  • Telephone customer service and favorite coffee discontinued
  • Customer service now

Amora Coffee and Gevalia Most Positive Reviews

Top rated reviews
5

I like strong flavorful coffee and the. Intenso blend was wonderful

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4.3

Can't find any on the shelfs. Plenty of Maccioto (can't spell) but do not like it. Have u stopped making the latte. It...

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5

I just received my coffee in the mail for my free trial except for the dollar s&h I'm impressed with the speed in...

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3.5

I've been a loyal customer of Gevalia for almost 30 years now. I have no coffee I've been on home delivery for almost...

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Amora Coffee and Gevalia Most Critical Reviews

Lowest rated reviews
1

I ordered a free bag of coffee from Amora, paid the $1.00 s/h fee with my bank card.Checking my bank account I find out...

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1

I have been a loyal Gevalia customer for many, many years. For the past 4 months - every autoship order has been backor...

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1

They hit my bank account for 69.00, saying I wanted monthly service! NO WAY! They still haven't giving my 69.00! Very...

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1

OK, here's my long, sad story: We moved about a year ago (2016) did the change of address thing with the post office...

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Amora Coffee and Gevalia Latest Reviews

Recent published reviews
2

I have not herd anything about the matter I've gotten emails of ads from them though it is really aggravateing

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2.9

An ongoing issue - credit card charged, without merchandise being shipped - has been in process for over a month....

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1

Offer was 35% off $35 or more, plus free shipping with code AMORA20FB. Would not work. Called customer service would...

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No votes

To whom it may concern, I am writing this email about a purchase of Gevalia coffee that I made last week at a King Soope...

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