PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amica Insurance and Liberty Mutual Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amica Insurance
Liberty Mutual Insurance

Amica Insurance and Liberty Mutual Insurance Overview

Total reviews
72
426
Company responses
0
0
Issues resolved
1
0

Amica Insurance and Liberty Mutual Insurance Consumer Ratings

Rank
118 out of 1068 in Insurance category
196 out of 1068 in Insurance category
Customer service
149 in category
179 in category
Website
80 in category
156 in category
Reliability
85 in category
135 in category
Product or Service Quality
72 in category
158 in category

Amica Insurance and Liberty Mutual Insurance Rating Details

Customer service
1.3 (24 reviews)
1.2 (159 reviews)
Reviewer's quote

Especially for a company that has had reviews for having good customer service and claims handling. At this point I just want to get this over with and go on. I hate that I'm having to look at it this way, but I'm just going to agree with whatever they say are going to cover and write off as a loss...

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...WE HAVE NO LIBERTY MAKE CORRUPTED INSURANCE COMPANIES ACCOUNTABLE FOR THEIR CRIMES AGAINST CONSUMERS AND THAN I WOULD CALL AND CUSTOMER SERVICE JOIMED IN ACTING GHETTO AND BEING UNPROFESSIONAL. WOW THEY GET NO MORE MONEY FROM ME BE GONE..

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Website
2 (22 reviews)
1.7 (119 reviews)
Reviewer's quote

...We never had a problem at all, I didn’t realized I used this website to call and cancel Amica insurance. Please forgive me. Mr...

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I answered all questions on their website for a quote only to call and find out they expect you to own a home, live in it and get a homeowners policy on it from Liberty Mutual before getting a landlord policy on your other non owner occupied rental homes. Very dishonest and misleading. Soft check...

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Reliability
1.4 (21 reviews)
1.2 (125 reviews)
Reviewer's quote

Every step of the way I encountered misinformation and confusion. I don't think it was intentional - I think their reps are trying to be as helpful and friendly as possible, but sometimes that leads to vague or misleading answers that don't accurately represent what their underwriters are saying....

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complete indifference. on hold all morning with them. finally get to the company they subcontract with and was on phone again a long time. finally they said 45 minutes. never showed all day but kept giving me the run around. they called late with more excuses and made appt for next morning. they...

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Product or Service Quality
1.7 (21 reviews)
1.3 (129 reviews)
Reviewer's quote

They charge their OVER customers then don't pay when a claim is made we have been waiting 7 months for payment from for emergency plumbing services provided to their customer and we have submitted several bills and they never have contacted us about payment. and they have not paid the electrician...

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...What am I missing ??? Incidentally, as I started to click "proceed" I noticed, and checked, " I have read and agree to the pissed consumer terms of service" so that I can proceed. The link to Terms of Service is not clickable, by the way. i..

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Amica Insurance and Liberty Mutual Insurance Pros and Cons

Pros
  • Original quote we received
  • That there are other alternatives to liberty mutual insurance
  • Last rep i talked to
  • Liberty mutual insurance agents
Cons
  • Unethical
  • Withheld information regarding claim
  • Was not telling truth about company from start
  • Customer service
  • Deceptive practices
  • You screwed me

Amica Insurance and Liberty Mutual Insurance Most Positive Reviews

Top rated reviews
4.7

I’ve been being ran around in circles my mother is 90 years old and the bathroom is a necessity for here amica home...

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5

Ive had Liberty Mutual Insurance now for 2 years. While at first I found a mistake the agent made in my husbands driver...

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3.8

The reason for cancellation is just cheaper home insurance Amica was a very good insurance company. We never had a...

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5

I was trying to add my current credit card for possible auto pay for my Liberty Mutual accounts. The site requested...

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Amica Insurance and Liberty Mutual Insurance Most Critical Reviews

Lowest rated reviews
1

I have been with amica auto for 10 years. I thought they were top rated. I did't know how much of a horrendous company...

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1

I had LM for over a decade & then they sent me a "free" roadside assistance card. As it tuns out I bought a new car...

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1

i recently got a policy renters insurance had to have if i wanted to move into the apartment complex when i did i told...

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1

Liberty mutual is a terrible company. They discriminate against employees and people applying to work there. It's almost...

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Amica Insurance and Liberty Mutual Insurance Latest Reviews

Recent published reviews
No votes

Worst company for following up with customers. Windshield replacement since FEBRUARY 2019, called multiple times to...

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1

complete indifference. on hold all morning with them. finally get to the company they subcontract with and was on phone...

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2

Every step of the way I encountered misinformation and confusion. I don't think it was intentional - I think their reps...

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2.5

I am a very cautious older driver who signed up for the Right Track program with an offer of up to 30% off my rates....

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Amica Insurance and Liberty Mutual Insurance Products and Services

Most reviewed product and services
  • Amica Insurance Claim (21 reviews)
  • Amica Insurance Auto Insurance (5 reviews)
  • Amica Insurance Customer Care (4 reviews)
  • Liberty Mutual Insurance Claim (78 reviews)
  • Liberty Mutual Insurance Auto Insurance (72 reviews)
  • Liberty Mutual Insurance Auto Claim (45 reviews)