PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amica Insurance and Liberty Mutual Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amica Insurance
Liberty Mutual Insurance

Amica Insurance and Liberty Mutual Insurance Overview

Total reviews
73
392
Company responses
0
0
Issues resolved
1
0

Liberty Mutual Insurance was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 392 reviews. It is 319 reviews more than Amica Insurance received since Mar 10, 2008.

Amica Insurance and Liberty Mutual Insurance Consumer Ratings

Rank
104 out of 1879 in Insurance category
220 out of 1879 in Insurance category
Customer service
142 in category
163 in category
Staff
96 in category
164 in category
Website
81 in category
133 in category

According to consumer ratings and reviews, Amica Insurance ranks 116 points higher in the Insurance category than Liberty Mutual Insurance. People gave Amica Insurance 1.3 stars for Customer service criterion in Insurance category and it is 305 points higher than the worst rated brand in this category. At the same time, Liberty Mutual Insurance was rated 1.2 stars for Customer service criterion in this category and it is 284 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Amica Insurance has a higher rating than Liberty Mutual Insurance. Regarding Website criterion, consumers gave Amica Insurance 2 stars and it is 82% greater than other in category. Liberty Mutual Insurance however was rated 1.7 stars and it is 70% greater than other in category.

Amica Insurance and Liberty Mutual Insurance Rating Details

Customer service
1.3 (25 reviews)
1.2 (144 reviews)
Reviewer's quote

Especially for a company that has had reviews for having good customer service and claims handling. At this point I just want to get this over with and go on. I hate that I'm having to look at it this way, but I'm just going to agree with whatever they say are going to cover and write off as a loss...

Jennifer L

I want to speak to customer rep..

Marlissa
Staff
1.6 (24 reviews)
1.3 (122 reviews)
Reviewer's quote

...For the record, my predecessor was treated disrespectfully by the management and several staff. I expect a huge derriere-covering is taking place in the wake of my departure, and that once the dust settles, the same conditions I experienced will perpetuate..

Shigeko

...Discourteous staff, phone problems(They just keep hanging up er getting disconnected. ) I counted five bold face lies just this afternoon. Try to complain and you get the wall of voicemail...

PissedConsumer1629949
Website
2 (23 reviews)
1.7 (106 reviews)
Reviewer's quote

...We never had a problem at all, I didn’t realized I used this website to call and cancel Amica insurance. Please forgive me. Mr...

PissedConsumer1701723

I answered all questions on their website for a quote only to call and find out they expect you to own a home, live in it and get a homeowners policy on it from Liberty Mutual before getting a landlord policy on your other non owner occupied rental homes. Very dishonest and misleading. Soft check...

Jermarion

Amica Insurance and Liberty Mutual Insurance Pros and Cons

Pros
  • Original quote we received
  • That there are other alternatives to liberty mutual insurance
  • Last rep i talked to
  • Initial offer of insurance
Cons
  • Unethical
  • Withheld information regarding claim
  • Was not telling truth about company from start
  • Customer service
  • Deceptive practices
  • You screwed me

Amica Insurance and Liberty Mutual Insurance Most Positive Reviews

Top rated reviews
4.7

I’ve been being ran around in circles my mother is 90 years old and the bathroom is a necessity for here amica home...

5

Ive had Liberty Mutual Insurance now for 2 years. While at first I found a mistake the agent made in my husbands driver...

Amica Insurance and Liberty Mutual Insurance Most Critical Reviews

Lowest rated reviews
1

I have been with amica auto for 10 years. I thought they were top rated. I did't know how much of a horrendous company...

1

I had LM for over a decade & then they sent me a "free" roadside assistance card. As it tuns out I bought a new car...

Amica Insurance and Liberty Mutual Insurance Latest Reviews

Recent published reviews
3.8

The reason for cancellation is just cheaper home insurance Amica was a very good insurance company. We never had a...

Read all 73 reviews
2

I want to speak to customer rep

Read all 392 reviews

Amica Insurance and Liberty Mutual Insurance Products and Services

Most reviewed product and services
  • Amica Insurance Claim (21 reviews)
  • Amica Insurance Auto Insurance (4 reviews)
  • Amica Insurance Customer Care (4 reviews)
  • Liberty Mutual Insurance Claim (75 reviews)
  • Liberty Mutual Insurance Auto Insurance (72 reviews)
  • Liberty Mutual Insurance Auto Claim (43 reviews)