PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ameriwood and Ashley Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ashley Furniture

Ameriwood and Ashley Furniture Overview

Total reviews
Company responses
Issues resolved

Ashley Furniture was first mentioned on PissedConsumer on Sep 18, 2007 and since then this brand received 2743 reviews. It is 2680 reviews more than Ameriwood received since Jul 5, 2010.

Ameriwood and Ashley Furniture Consumer Ratings

245 out of 2129 in Furniture and Decor category
269 out of 2129 in Furniture and Decor category
Product or Service Quality
322 in category
231 in category
Value for money
263 in category
256 in category
Customer service
175 in category
227 in category

According to consumer ratings and reviews, Ameriwood ranks 24 points higher in the Furniture and Decor category than Ashley Furniture. People gave Ameriwood 1.1 stars for Product or Service Quality criterion in Furniture and Decor category and it is 211 points higher than the worst rated brand in this category. At the same time, Ashley Furniture was rated 1.6 stars for Product or Service Quality criterion in this category and it is 302 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Ashley Furniture has a higher rating than Ashley Furniture. Regarding Customer service criterion, consumers gave Ameriwood 1.6 stars and it is 67% greater than other in category. Ashley Furniture however was rated 1.4 stars and it is 57% greater than other in category.

Ameriwood and Ashley Furniture Rating Details

Product or Service Quality
1.1 (30 reviews)
1.6 (606 reviews)
Reviewer's quote

first, I would never buy another product from Ameriwood. When I first assembled the headboard, it can apart and one piece was damaged. I called the company and informed them giving them the part number I needed...


We purchased a sectional and its falling about at the at the seams just after 6 months and they refused to assist us.

Value for money
1.7 (27 reviews)
1.7 (516 reviews)
Reviewer's quote

As a VETERAN I pay close attention to customer service. I am very displeased with your companies service.I will be letting others know how things are being handled. I would not ever want another Veteran to be treated as such ever again. First the order was sent to my home completly broken. Called...

Daniel J

Several switches need replacing now as the seats are now regular seats, no recline.

Customer service
1.6 (27 reviews)
1.4 (686 reviews)
Reviewer's quote

Back in march the wife and i had purchased a 6 drawer dresser for our 4 year olds room because we were moving and wanted new furniture for his room so after we moved and got settled in i had put together the worst piece of furniture i had ever seen it was nothing but random uneven pieces but i got...


Since then Ashley has changed our "delivery" date 3 times! Each change included a complete stone-walling by the customer service reps of Ashley. Our 3rd delivery date was the most ridiculous of all. My wife received a robo type call that stated our delivery date and to only contact them if someone...


Ameriwood and Ashley Furniture Pros and Cons

  • Style and design of the furniture
  • Still looking
  • Design of furniture
  • Salesperson
  • Price
  • Missing parts from box and calling customer service
  • Your product
  • Useless website
  • Customer service
  • Customer service sucks
  • No one wanted to fix problem

Ameriwood and Ashley Furniture Most Positive Reviews

Top rated reviews

I've put together furniture before this, many times and I know the process to put the furniture together that works...


Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.

Ameriwood and Ashley Furniture Most Critical Reviews

Lowest rated reviews

Do not buy from this company. They're products are made very cheap and you will be disappointed. This company ...


i went to buy a dining set of 6 chairs and 1 table at Mylah Furniture making business as Ashley Furniture, in Brooklyn...

Ameriwood and Ashley Furniture Latest Reviews

Recent published reviews

Ordered a dresser. Came damaged 4 parts. But i read the manual and went online to their website. Ordered the...

Read all 63 reviews

defective sectionl sofa falling apart at the seams

Read all 2743 reviews

Ameriwood and Ashley Furniture Products and Services

Most reviewed product and services
  • Ameriwood Chest Of Drawers (5 reviews)
  • Ameriwood Shipping Service (5 reviews)
  • Ameriwood Tv Stand (4 reviews)
  • Ashley Furniture Sofa (452 reviews)
  • Ashley Furniture Furniture Set (361 reviews)
  • Ashley Furniture Delivery Service (213 reviews)