PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and Amerisave as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amerisave

Amerisave

Has Verified Representatives
1.6
Quicken Loans
Amerisave

Quicken Loans and Amerisave Overview

Total reviews 917 180
Company responses 0 14
Issues resolved 4 2

Quicken Loans and Amerisave Consumer Ratings

Rank
128 out of 907 in Loans and Mortgages category
133 out of 907 in Loans and Mortgages category
Customer service
124 in category
102 in category
Product or Service Quality
102 in category
93 in category
Website
69 in category
108 in category
Reliability
102 in category
111 in category

Quicken Loans and Amerisave Rating Details

Customer service
1.3 (345 reviews)
1.4 (43 reviews)
Reviewer's quote

...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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...$500 dollar fee and hard credit pull this company is a real disappointment, at stand still still no one returns are calls for questions we have very poor customer service also we have made a complaint to attorney general office for state of Florida. Sebastian Navarro was our supposedly loan...

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Product or Service Quality
1.4 (310 reviews)
1.4 (37 reviews)
Reviewer's quote

...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Amazing service by Nabeel Quddusi, most of these people seem like they are just upset and taking the frustration out in reviews..

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Website
2.2 (299 reviews)
1.9 (39 reviews)
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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...org website for confirmation. You need to find another source for your funding needs. This company provides no service and they will not refund any monies or solve any issues you may have during the process...

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Reliability
1.3 (271 reviews)
1.2 (37 reviews)
Reviewer's quote

Quicken was an absolute disgrace in the handling of our VA Streamlined Refinance. Even after doing business with them for 10 years and multiple homes, we were handled like someone with a sub-500 credit score. They downloaded our Chase accounts and disregarded them. Instead, they claimed my wifes...

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9/29 Processor called me to set up doc signing. Set up for 10/29/29 Processor called back indicating Title Company needed copy of Living Trust9/30 Uploaded 29 pgs of Trust9/30 Contacted Processor. He received uploads &;;;;;;; forwarded to Title Company10/7 I called Title Co asked if docs were...

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Quicken Loans and Amerisave Pros and Cons

Pros
  • Interest rate
  • Website
  • Speed
  • When it was finally over
  • Non
  • Low interest loan
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Did not live up to their promises
  • Condencending attitude and unprofessionalism
  • Absolutely horrible

Quicken Loans and Amerisave Most Positive Reviews

Top rated reviews
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

I had applied right before COVID-19 took over the country. I had given them a $500 deposit, but by the time it came for...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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5

Amazing service by Nabeel Quddusi, most of these people seem like they are just upset and taking the frustration out in...

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Quicken Loans and Amerisave Most Critical Reviews

Lowest rated reviews
1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

Worked for them.. unethical and practically illegal. We were encouraged to work 70 hours and report only 40. That's wh...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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1

The most shady company in America. RUN! We have excellent credit and our house is paid for. This refi has been going...

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Quicken Loans and Amerisave Latest Reviews

Recent published reviews
No votes

Skipped payments only paying half my taxes

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No votes

I have tried to establish a monthly draft for loan payment. However, customer service either keeps you waiting >...

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1

Quicken was an absolute disgrace in the handling of our VA Streamlined Refinance. Even after doing business with them...

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3.7

9/29 Processor called me to set up doc signing. Set up for 10/2
9/29 Processor called back indicating Title Company neede...

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Quicken Loans and Amerisave Products and Services

Most reviewed product and services
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (129 reviews)
  • Amerisave Refinance (53 reviews)
  • Amerisave Mortgage (35 reviews)
  • Amerisave Loan (31 reviews)