PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loan Depot and Amerisave as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Loan Depot
Amerisave

Loan Depot and Amerisave Overview

Total reviews
317
155
Company responses
0
16
Issues resolved
1
0

Loan Depot was first mentioned on PissedConsumer on May 6, 2013 and since then this brand received 317 reviews. It is 162 reviews more than Amerisave received since Jan 2, 2009.

Loan Depot and Amerisave Consumer Ratings

Rank
126 out of 1191 in Loans and Mortgages category
123 out of 1191 in Loans and Mortgages category
Customer service
118 in category
150 in category
Staff
112 in category
126 in category
Reliability
124 in category
143 in category

According to consumer ratings and reviews, Amerisave ranks 3 points higher in the Loans and Mortgages category than Loan Depot. People gave Loan Depot 1.4 stars for Customer service criterion in Loans and Mortgages category and it is 237 points higher than the worst rated brand in this category. At the same time, Amerisave was rated 1.2 stars for Customer service criterion in this category and it is 205 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Loan Depot has a higher rating than Amerisave. Regarding Reliability criterion, consumers gave Loan Depot 1.3 stars and it is 65% greater than other in category. Amerisave however was rated 1.2 stars and it is 60% greater than other in category.

Loan Depot and Amerisave Rating Details

Customer service
1.4 (173 reviews)
1.2 (29 reviews)
Reviewer's quote

The best thing is that I quickly found that at Loandepot are a whole bunch of lairs with no respect for customers and no real answer. You will be asking your self by now whats my problem. My problem it is very simple I was lied at the beginning and attracted to Loandepot with the "No out of pocket...

Angel R

...How any company can employ a person with his ethics and customer service, is completely beyond me. After I paid and got my appraisal, I was turned down on my loan...

PissedConsumer878609
Staff
1.5 (160 reviews)
1.4 (26 reviews)
Reviewer's quote

...I've sent them 50times i knew they was giving me the run around so i just signed up with Quicken Loans who got all the BS out the way on the first day the staff at loan Depot don't know their *** from *** in the ground and almost cost me my house because what I was refinancing was a balloon payment apparently their...

Ralph T

...Their field staff needs better guidelines..

PissedConsumer1664234
Reliability
1.3 (156 reviews)
1.2 (23 reviews)
Reviewer's quote

We began the refi process through loan depot. we paid $495 dollars for an appraisal. the appraisal came back even lower than the county tax assessor's estimate. this is our third year in the home. when we bought the home, it was appraised at 304k. we made improvements. we refinanced. the appraisal...

Cerina

They took $425.00 for an appraisel that i didn't need nor wanted as i had stopped the process within 12 hours after we started. They promised my money would be returned to my account but that was a couple of weeks ago and now they have either changed their phone numbers or just don't answer. I just...

PissedConsumer1711519

Loan Depot and Amerisave Pros and Cons

Pros
  • Refinancing at a lower rate
  • Impressed with the ability to lie
  • Interest rate
  • When it was finally over
  • Amerisave
Cons
  • Dishonest loan practices
  • Customer service
  • Broken promises
  • Did not live up to their promises
  • Condencending attitude and unprofessionalism
  • Absolutely horrible

Loan Depot and Amerisave Most Positive Reviews

Top rated reviews
5

Working with Eric and Daniel was a very nice experience. The entire loan process took from Feburary 8th to Feburary 30th...

4.9

I've our home twice with Amerisave because interest rates went down so much that it made our monthly payment quite a...

Loan Depot and Amerisave Most Critical Reviews

Lowest rated reviews
1

Issue still has not been resolved and I am turning them into BBB. Who is also aware of this company.

1

Worked for them.. unethical and practically illegal. We were encouraged to work 70 hours and report only 40. That's wh...

Loan Depot and Amerisave Latest Reviews

Recent published reviews
1

Promised low rates but later added very fees which were not disclosed up front.

Read all 317 reviews
1

They took $425.00 for an appraisel that i didn't need nor wanted as i had stopped the process within 12 hours after we...

Read all 155 reviews

Loan Depot and Amerisave Products and Services

Most reviewed product and services
  • Loan Depot Customer Care (61 reviews)
  • Loan Depot Loan Refinance (50 reviews)
  • Loan Depot Loan (42 reviews)
  • Amerisave Refinance (44 reviews)
  • Amerisave Mortgage (33 reviews)
  • Amerisave Loan (31 reviews)