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  • 0 ISSUES RESOLVED
  • 62 TOTAL REVIEWS
  • $76.9K CLAIMED LOSSES
  • $4.5K AVERAGE LOSS
1.8
Customer service
Staff
Billing Practices
Website
Reliability
  • Offer sounded good 1
  • Initial cost of product 1

Customers don't like

  • Lack of commitment to client2
  • Rate increase1
  • Poor inspection policies1
  • Katrina martinez1
  • Huge rate increase1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1012 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $13.5K AVERAGE LOSS
1.7
Customer service
Staff
Billing Practices
Website
Reliability
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Unwillingness to fix problem usaa created4
  • Horrible customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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