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Delete
  • 0 ISSUES RESOLVED
  • 57 TOTAL REVIEWS
  • $76.1K CLAIMED LOSSES
  • $4.8K AVERAGE LOSS
1.6
Customer service
Billing Practices
Staff
Reliability
Website
  • Initial cost of product 1
  • Offer sounded good 1

Customers don't like

  • Customer service totally unacceptable4
  • Failure to deliver promised product2
  • Lack of commitment to client2
  • Price increase to pay for costco2
  • Want to cancel after premiums paid1
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USAA

Loans and Mortgages
  • 6 ISSUES RESOLVED
  • 911 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $15.1K AVERAGE LOSS
1.7
Customer service
Billing Practices
Staff
Reliability
Website
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service14
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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