PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Thompson Gas and Amerigas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Thompson Gas
Amerigas

Thompson Gas and Amerigas Overview

Total reviews 26 1416
Company responses 0 0
Issues resolved 1 7

Thompson Gas and Amerigas Consumer Ratings

Rank
137 out of 783 in Utility category
143 out of 783 in Utility category
Customer service
126 in category
105 in category
Price Affordability
58 in category
143 in category
Reliability
106 in category
99 in category
Additional Fees
82 in category
87 in category

Thompson Gas and Amerigas Rating Details

Customer service
1.3 (16 reviews)
1.3 (358 reviews)
Reviewer's quote

Sorry management and very very very customer service..

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I do however find it ironic that every time you call, before that annoying broken music, they state, "Thank you for calling Amerigas, where safety and CUSTOMER SERVICE ARE OUR HIGHEST PRIORITY" I guess my only recourse is to seek another company for my propane needs, file a BBB complaint, and warn...

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Price Affordability
2.1 (15 reviews)
1.4 (302 reviews)
Reviewer's quote

...better gas price. But same rude interaction. Don't recall if it was the same people or not..

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If you cancel your tank rental (because they rape you in price and fees) and you still have propane in the tank they charge you $150 for taking the tank and extra propane plus they keep the propane and don't refund you the balance. This is propane you already paid for and now they literally steal...

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Reliability
1.4 (14 reviews)
1.5 (234 reviews)
Reviewer's quote

On day one Thompson Gas has caused me nothing but distress! For one customer service sent the technician to the wrong house to check the tank to make sure it was okay to fill up with propane. Finally we received our gas in October of 2019. Any time I ever had questions the customer service...

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Have been getting only 17 to 18 pounds 12 years ago now only getting 15 to 16 lbs in a 20 pound tank. I called multiple tank manufacturers they all tell me the tanks they build would be at 80 percent filled with the amount listed on tank. So a 20 lb tank will safely hold 20 lbs. It is the same as...

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Additional Fees
1.4 (12 reviews)
1.4 (195 reviews)
Reviewer's quote

They have the highest price for propane in the area then hit you with all kinds of service charges and hidden fees. They never said anything at all to me about being on an auto fill plan where they would come out and check the tank. I have never dealt with having to order gas before so had no idea...

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...Even paying all their fees to get away from their Rediculous high prices, I'm still saving money switching away from Amerigas..

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Thompson Gas and Amerigas Pros and Cons

Pros
  • Good price
  • Nice drivers
  • Delivery person
  • Driver attitude
Cons
  • Customer service
  • Whole experience
  • Pricing
  • Customer service
  • Price gouging
  • Customer service and price gouging

Thompson Gas and Amerigas Most Positive Reviews

Top rated reviews
5

I have never been treated so badly by a company before since I tried to use Thompson Gas. I will be posting on Yelp and...

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5

I requested a propane fill from Amerigas on January 9, 2017. I had originally been on an automatic fill program, but...

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No votes
5

The women who refused to give me her name was rude disrespectful and not helpful. He comment to me was i need to work...

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Thompson Gas and Amerigas Most Critical Reviews

Lowest rated reviews
1

I came home to Thompson Gas in my backyard in January. They had broken into my backyard through my gate which was...

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1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

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1

Was getting bottles refilled at Loves Truck Stop for 2.99.9/gal. No one presently certified, so i went to Thompsons...

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1

I opened an account with AmeriGas after having multiple problems with Mar Gas in Colorado. After a few years they transf...

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Thompson Gas and Amerigas Latest Reviews

Recent published reviews
1

Thompson Gas will not pickup underground tank. I have called many times

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No votes

After months of waiting and numerous calls, our propane tank still has not been removed!

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1

Sorry management and very very very customer service

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No votes

This is about a service issue issue, a billing issue, and most of all a customer service issue. I have spoken to about...

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Thompson Gas and Amerigas Products and Services

Most reviewed product and services
  • Thompson Gas Gas Tank Refill (7 reviews)
  • Thompson Gas Residential Gas Supply (4 reviews)
  • Thompson Gas Tank Refill (3 reviews)
  • Amerigas Gas Tank (278 reviews)
  • Amerigas Customer Care (130 reviews)
  • Amerigas Account (78 reviews)