PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suburban Propane and Amerigas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suburban Propane
Amerigas

Suburban Propane and Amerigas Overview

Total reviews
549
1402
Company responses
0
0
Issues resolved
2
7

Suburban Propane and Amerigas Consumer Ratings

Rank
179 out of 755 in Utility category
139 out of 755 in Utility category
Customer service
115 in category
101 in category
Price Affordability
167 in category
142 in category
Product or Service Quality
131 in category
83 in category
Billing Practices
114 in category
87 in category

Suburban Propane and Amerigas Rating Details

Customer service
1.3 (263 reviews)
1.4 (348 reviews)
Reviewer's quote

...What poor customer service, making the customer eat the cost of the drivers mistake, or not coming to a compromise for the error, shame on them..

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They took advantage of an older widow and their customer service is awful. The office agent said I was complaining so they would charge me less! Can you imagine the insult! I contacted the State Attorney's office but they couldn't help me because it is one word against the other. This is an...

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Price Affordability
1.1 (228 reviews)
1.4 (293 reviews)
Reviewer's quote

...Besides quoting me one price and then charging me another, their phone operators are expert at treating customers as though they are idiots..

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...As of March 27, 2020, their price per gallon is 2. 24, higher than last year's 2. 11...

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Product or Service Quality
1.4 (219 reviews)
1.7 (276 reviews)
Reviewer's quote

...Service came out, he was here 1/2 hour. I signed for the t-stat, and it was $50. No problem...

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...We had tank removed as getting a better service elsewhere. Woman at Amerigas was very rude to hubby on phone. She told him there would be a charge to come get tank & might be a month to get it...

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Billing Practices
1.2 (192 reviews)
1.4 (235 reviews)
Reviewer's quote

...When I looked at the statement of our last refill, two month ago, I thought there must be a mistake with their billing. They charged me more than 5 times than the average price per gallon in Colorado. The answer what I got from their Customer Service Dept...

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...they keep billing me with late charges. now i'm getting calls from bill collectors and every month AmeriGas sends me a new bill with another increase..

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Suburban Propane and Amerigas Pros and Cons

Pros
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
  • Nice drivers
  • Delivery person
  • Driver attitude
Cons
  • Customer service
  • Overpriced
  • Rude employees
  • Customer service
  • Price gouging
  • Customer service and price gouging

Suburban Propane and Amerigas Most Positive Reviews

Top rated reviews
4.1

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

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5

I requested a propane fill from Amerigas on January 9, 2017. I had originally been on an automatic fill program, but...

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3.3

We have been with suburban propane for many years. I had an option to use another company for half the price i was...

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5

The women who refused to give me her name was rude disrespectful and not helpful. He comment to me was i need to work...

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Suburban Propane and Amerigas Most Critical Reviews

Lowest rated reviews
1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

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1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

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1

It's hard to get someone on the phone with this company. When you finally do get someone, they are extremely RUDE and...

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1

I opened an account with AmeriGas after having multiple problems with Mar Gas in Colorado. After a few years they transf...

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Suburban Propane and Amerigas Latest Reviews

Recent published reviews
1

If you're thinking about signing up with these sheisters, please rethink. After about a year of being on their rented...

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No votes

I have spoken with Amerigas via Telephone and they disputed my complaint. Therefore, without my being able to locate...

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1

Repeatedly I have had horrible customer service with propane. Besides quoting me one price and then charging me...

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2

Started at the bottom where all the money is made, should have started from the top !

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Suburban Propane and Amerigas Products and Services

Most reviewed product and services
  • Suburban Propane Propane Tank Refill (74 reviews)
  • Suburban Propane Customer Care (65 reviews)
  • Suburban Propane Tank Refill (55 reviews)
  • Amerigas Gas Tank (277 reviews)
  • Amerigas Customer Care (128 reviews)
  • Amerigas Account (78 reviews)