PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suburban Propane and Amerigas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suburban Propane
Amerigas

Suburban Propane and Amerigas Overview

Total reviews 569 1703
Company responses 0 0
Issues resolved 2 13

Suburban Propane and Amerigas Consumer Ratings

Rank
200 out of 1453 in Utility category
178 out of 1453 in Utility category
Customer service
136 in category
137 in category
Price Affordability
192 in category
170 in category
Product or Service Quality
149 in category
131 in category
Billing Practices
130 in category
110 in category

Suburban Propane and Amerigas Rating Details

Customer service
1.2 (277 reviews)
1.2 (543 reviews)
Reviewer's quote

...There customer service sux! Once again its January, and no heat!..

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Customer service kept me on hold for an inordinate amount of time [about twenty minutes] only to come back and tell me that they had neglected to invoice me for a fill two years prior, and than I needed to pay that bill [around $500] right away. Not encouraging. As I found a much better rate with...

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Price Affordability
1.1 (245 reviews)
1.4 (436 reviews)
Reviewer's quote

Another important consideration is that propane prices can vary dramatically and providers have us locked in like a monopoly because they refuse to fill a competitor's tank. So, is it worth switching? You bet! I am a retired HVAC contractor so I can install my own equipment but even if you have to...

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...The wholesale price of propane has gone up, and so Amerigas is not delivering because they will lose money. Our tank has been empty a week now and we call them every day and they say a truck is on the way and we'll get the gas that day, but they never show up..

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Product or Service Quality
1.4 (235 reviews)
1.5 (448 reviews)
Reviewer's quote

...I called a repair service . Today the serviceman called to tell that the Generator was fine. The reason it would not start was that the Propane Tanks had been disconnected...

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...No service. They were also charging a dollar forty over the rate I got from a new provider. Phone service is an exercise in futility...

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Billing Practices
1.2 (206 reviews)
1.3 (389 reviews)
Reviewer's quote

Billing was questionable at best auto pay took partial amount due and I was billed late fees every month. half the time I never received a delivery ticket and on those occasions the drive sat in my yard talking with his passenger and never got out of the truck. I sit and wonder where they delivered...

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...I have been having problems with my billing and they blame it on the headquarters. they continuously send me bills with the wrong amounts and when I pay them, they say the bill was wrong...

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Suburban Propane and Amerigas Pros and Cons

Pros
  • Out of my life forever
  • When i cancelled my service
  • Guys that deliver propane
  • Nice drivers
  • Delivery person
  • Driver attitude
Cons
  • Customer service
  • Overpriced
  • Rude employees
  • Customer service
  • Price gouging
  • Customer service and price gouging

Suburban Propane and Amerigas Most Positive Reviews

Top rated reviews
4.1

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

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5

I requested a propane fill from Amerigas on January 9, 2017. I had originally been on an automatic fill program, but...

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3.3

We have been with suburban propane for many years. I had an option to use another company for half the price i was...

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5

The women who refused to give me her name was rude disrespectful and not helpful. He comment to me was i need to work...

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Suburban Propane and Amerigas Most Critical Reviews

Lowest rated reviews
1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

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1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

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1

It's hard to get someone on the phone with this company. When you finally do get someone, they are extremely RUDE and...

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1

I opened an account with AmeriGas after having multiple problems with Mar Gas in Colorado. After a few years they transf...

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Suburban Propane and Amerigas Latest Reviews

Recent published reviews
1

They both lied about pricing and contract both rude and stupid on the phone real ignorant managers. NO education at ALL!

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1

I have been going round and round with Amerigas since February 2021 and can not get anyone to do their job and resolve t...

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1

Was a long time customer and this year while on auto delivery I ran out twice. Billing was questionable at best auto...

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No votes

I've done my on boarding I completed everything with all the correct informations, but I still dont know why I'm still...

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