PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suburban Propane and AmeriGas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suburban Propane
AmeriGas

Suburban Propane and AmeriGas Overview

Total reviews 628 2028
Company responses 0 0
Issues resolved 2 19

Suburban Propane and AmeriGas Consumer Ratings

Rank
358 out of 1540 in Utility category
355 out of 1540 in Utility category
Customer service
286 in category
309 in category
Price Affordability
341 in category
313 in category
Product or Service Quality
285 in category
286 in category
Billing Practices
277 in category
261 in category

Suburban Propane and AmeriGas Rating Details

Customer service
1.3
(315 reviews)
1.2
(751 reviews)
Reviewer's quote

...suburban and got a lot of different stories from different associates and no one could get their facts straight and we were getting very frustrated with the customer service agents. We had called and had a payment plan set up and no one put into our account that we had one. So when we got home from getting food...

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Called back and your customer service people basically called me stupid and they have to come out in a week. I tried to explain to them the situation and that my pipe broke due to someone at your company switching me to will call without my knowledge. Finally I just received a bill from them where...

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Price Affordability
1.2
(282 reviews)
1.4
(598 reviews)
Reviewer's quote

I am from Millville, Pa Pa average price for propane is $2. 89 prices range $2-$3/gal. Suburban in WATSONTOWN, Pa has been charging me +/- $5...

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...Request Summary Reference Number: 072897**** Date Placed: 1/15/2024 Price Per Gallon: $ 3. 809 Fill Quantity Requested: Max Fill Estimated Delivery Time Frame: 1/16/2024 - 1/22/2024..

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Product or Service Quality
1.5
(271 reviews)
1.5
(635 reviews)
Reviewer's quote

...I discontinued your service because of OVER CHARGING. I mean by almost DOUBLE of competitors in our area. People that have come out ON THE SPOT when I've called them...

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I needed my propane stove ignited and my customer service representative was awesome, Randy came out took his time checked over my stove and got it ignited Im very happy with his service..

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Billing Practices
1.3
(244 reviews)
1.3
(574 reviews)
Reviewer's quote

I've left two messages in the past 28 days regarding this over billing. Have just spoke with another rep who also said 96 gallons max and has told me he will have to call me back as he is uncertain and unauthorized to take care of this. Buy a tank outright and save a fortune on rent and the gouging...

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This is unfair business practices. My choices were to either fill a leaky tank and risk blowing up my house, pay a fine for not filling up the tank or pay a fee for removing a tank? Their rep never disclosed there was a fee for the removal. Also I contacted them today online requesting a way to...

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Suburban Propane and AmeriGas Pros and Cons

Pros
  • Out of my life forever
  • When i cancelled my service
  • Guys that deliver propane
  • Nice drivers
  • No pros
  • Delivery person
Cons
  • Customer service
  • Overpriced
  • Service
  • Customer service
  • Price gouging
  • Customer service and price gouging

Suburban Propane and AmeriGas Most Positive Reviews

Top rated reviews
5

We want to know if we can set up an account with you. We've been here in Holiday Travel Park in Bunnell, Florida from Ja...

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5

I needed my propane stove ignited and my customer service representative was awesome, Randy came out took his time...

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5

First of all, if you are reading this review- I am glad! I hope that. like us, you do not just read the bad reviews. I...

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5

I read the reviews they all sound the same poor service no gas delivery..they should be reported to the attorney...

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Suburban Propane and AmeriGas Most Critical Reviews

Lowest rated reviews
1

I'm sure that subject line is not going to get any or attention and I know it's not the most professional way to start...

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1

Middle of winter; I ordered a propane delivery; they filled a neighbor's tank; had to fight them to make another deliver...

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1

I was sent and signed a contract in June to start in October ,however,never received delivery. When called to check...

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1

First I was originally signed up for auto refill on my propane tank. I never received a bill. I called for 5 months to...

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Suburban Propane and AmeriGas Latest Reviews

Recent published reviews
1

Do not go with Suburban Propane, just awful service, they have no idea when your tank needs to be filled...your tank...

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No votes

Had gas leak. Amerigas told me to call another gas company. I called other gas company who fixed leak. Has Amerigas...

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2

When we had no heat in our place we connected suburban and got a lot of different stories from different associates and...

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No votes

Won't even show up on scheduled date and time after locking the tank cause thru refused to call me before coming to the...

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