PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AmeriGas and Suburban Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AmeriGas
Suburban Propane

AmeriGas and Suburban Propane Overview

Total reviews 2028 628
Company responses 0 0
Issues resolved 19 2

AmeriGas and Suburban Propane Consumer Ratings

Rank
355 out of 1540 in Utility category
358 out of 1540 in Utility category
Customer service
309 in category
286 in category
Product or Service Quality
286 in category
285 in category
Price Affordability
313 in category
341 in category
Reliability
308 in category
259 in category

AmeriGas and Suburban Propane Rating Details

Customer service
1.2
(751 reviews)
1.3
(315 reviews)
Reviewer's quote

Called back and your customer service people basically called me stupid and they have to come out in a week. I tried to explain to them the situation and that my pipe broke due to someone at your company switching me to will call without my knowledge. Finally I just received a bill from them where...

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...suburban and got a lot of different stories from different associates and no one could get their facts straight and we were getting very frustrated with the customer service agents. We had called and had a payment plan set up and no one put into our account that we had one. So when we got home from getting food...

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Product or Service Quality
1.5
(635 reviews)
1.5
(271 reviews)
Reviewer's quote

This has got to be the absolute worst Customer Service in history. I placed my propane order on Jan 15th with a committed delivery window of Jan 16-22nd. I also signed up for text alerts/updates on my delivery...

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...I discontinued your service because of OVER CHARGING. I mean by almost DOUBLE of competitors in our area. People that have come out ON THE SPOT when I've called them...

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Price Affordability
1.4
(598 reviews)
1.2
(282 reviews)
Reviewer's quote

...The price was posted that we were to pay per gallon on the website as I have an account and do this online along with the expected delivery timeframe. Temps falling and so was the propane level on our tank. Called the last day that the delivery was scheduled...

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I am from Millville, Pa Pa average price for propane is $2. 89 prices range $2-$3/gal. Suburban in WATSONTOWN, Pa has been charging me +/- $5...

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Reliability
1.3
(582 reviews)
1.5
(235 reviews)
Reviewer's quote

On yesterday 2/09/2024 a propane delivery was made to my fathers house by Michelle Delucca ID#1035****. Michelle called my phone(daughter) at 9:07am the morning of the delivery to inform that she was at the house and no one was home. I informed her that had she called 30 minutes before arriving...

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75 more a gallon than other companies their customer service and reliability is horrible. We paid over $700 to fill our tank after Christmas, a month and a half later our 220lb tank is empty (which btw we had them set up to come reoccurring and they haven't been out since). Y'all we keep our heat...

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AmeriGas and Suburban Propane Pros and Cons

Pros
  • Nice drivers
  • Delivery person
  • No pros
  • Out of my life forever
  • When i cancelled my service
  • Guys that deliver propane
Cons
  • Customer service
  • Price gouging
  • Customer service and price gouging
  • Customer service
  • Overpriced
  • Service

AmeriGas and Suburban Propane Most Positive Reviews

Top rated reviews
5

I needed my propane stove ignited and my customer service representative was awesome, Randy came out took his time...

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5

We want to know if we can set up an account with you. We've been here in Holiday Travel Park in Bunnell, Florida from Ja...

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5

I read the reviews they all sound the same poor service no gas delivery..they should be reported to the attorney...

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5

First of all, if you are reading this review- I am glad! I hope that. like us, you do not just read the bad reviews. I...

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AmeriGas and Suburban Propane Most Critical Reviews

Lowest rated reviews
1

Middle of winter; I ordered a propane delivery; they filled a neighbor's tank; had to fight them to make another deliver...

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1

I'm sure that subject line is not going to get any or attention and I know it's not the most professional way to start...

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1

First I was originally signed up for auto refill on my propane tank. I never received a bill. I called for 5 months to...

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1

I was sent and signed a contract in June to start in October ,however,never received delivery. When called to check...

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AmeriGas and Suburban Propane Latest Reviews

Recent published reviews
No votes

Had gas leak. Amerigas told me to call another gas company. I called other gas company who fixed leak. Has Amerigas...

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1

Do not go with Suburban Propane, just awful service, they have no idea when your tank needs to be filled...your tank...

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No votes

Won't even show up on scheduled date and time after locking the tank cause thru refused to call me before coming to the...

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2

When we had no heat in our place we connected suburban and got a lot of different stories from different associates and...

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