PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amerigas and Suburban Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amerigas
Suburban Propane

Amerigas and Suburban Propane Overview

Total reviews
1384
540
Company responses
0
0
Issues resolved
7
2

Amerigas was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 1384 reviews. It is 844 reviews more than Suburban Propane received since Sep 3, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amerigas customer support team than with Suburban Propane customer service.

Amerigas and Suburban Propane Consumer Ratings

Rank
122 out of 955 in Utility category
167 out of 955 in Utility category
Customer service
97 in category
112 in category
Staff
87 in category
92 in category
Price Affordability
138 in category
165 in category

According to consumer ratings and reviews, Amerigas ranks 45 points higher in the Utility category than Suburban Propane. People gave Amerigas 1.4 stars for Customer service criterion in Utility category and it is 192 points higher than the worst rated brand in this category. At the same time, Suburban Propane was rated 1.3 stars for Customer service criterion in this category and it is 177 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Amerigas has a higher rating than Suburban Propane. Regarding Price Affordability criterion, consumers gave Amerigas 1.4 stars and it is 52% greater than other in category. Suburban Propane however was rated 1.1 stars and it is 57% worse than other in category.

Amerigas and Suburban Propane Rating Details

Customer service
1.4 (337 reviews)
1.3 (256 reviews)
Reviewer's quote

We are just so pleased with the customer service, and high level of compassion that we witnessed, and it's because of the dedication and hard work from people like Alisha and Mr. Leitner that make companies like AmeriGas stand out far beyond their competitors. We call them the dream team, and we...

Yamilette

...Poor customer service at the Hillsboro Ohio branch. Jennifer is so rude. Cut me off before I was even done talking...

Jessica R
Staff
1.6 (310 reviews)
1.5 (234 reviews)
Reviewer's quote

Canceled AmeriGas due to bad service from office staff. High Prices and charging different price on tanks filled the same day with in yards of each other. Had Five tanks on our property one cancelled about 4 years ago, another about 2 years ago and three services cancellations last year...

PissedConsumer1610198

...to my own tank with Amerigas filling it automatically and wish I could/would never hear from or see suburban ever again !!! I feel sorry for their office staff, having to work for such a company and still have proper public relations,,, I'll go ahead and give them credit because they can't help what the Turds at the top do !!! I'll have gravel in my mouth for a long long time towards suburban for what they did to me !! :wtf: :wtf: SURBURBAN; just pick up your damned tank, rape me again on the refund for what fuel is still in it and don't bother even trying to get a hold of me for ANYTHING !!!!!!! BECAUSE YOU...

david j
Price Affordability
1.4 (282 reviews)
1.1 (221 reviews)
Reviewer's quote

We feel that even if we were paying more, it's warranted because we are happy with the product, we are happy with the price and we are exceptionally happy with Mr. Leitner and everyone in the front office with whom we speak with regularly. Again, this is an amazing, ethical, and superior company,...

Florence H

Garbage company, constantly have to call to reduce price per gallon. Upon leaving called them up had them come remove their tank was told I didn't owe them anything but 2 weeks later got a bill for 175 in the mail for close out fee and tax..

PissedConsumer1734645

Amerigas and Suburban Propane Pros and Cons

Pros
  • Nice drivers
  • Delivery person
  • Driver attitude
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
Cons
  • Customer service
  • Price gouging
  • Customer service and price gouging
  • Customer service
  • Overpriced
  • Rude employees

Amerigas and Suburban Propane Most Positive Reviews

Top rated reviews
5

my wife and I are making a delivery at AmeriGas and here in Texasthey wouldn't let my wife go to the bathroom in their...

4.2

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

Amerigas and Suburban Propane Most Critical Reviews

Lowest rated reviews
1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

Amerigas and Suburban Propane Latest Reviews

Recent published reviews

I received a mailer. I am not a customer.
The large print on the mailer was a total of 18 words
The small print at the bot...

Read all 1384 reviews
1

Been with them for 2 years and they are very rude, call ahead for delivery and still can't give you a delivery date....

Read all 540 reviews

Amerigas and Suburban Propane Products and Services

Most reviewed product and services
  • Amerigas Gas Tank (278 reviews)
  • Amerigas Customer Care (123 reviews)
  • Amerigas Account (79 reviews)
  • Suburban Propane Propane Tank Refill (72 reviews)
  • Suburban Propane Customer Care (62 reviews)
  • Suburban Propane Tank Refill (54 reviews)