PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amerigas and Suburban Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amerigas
Suburban Propane

Amerigas and Suburban Propane Overview

Total reviews 1416 552
Company responses 0 0
Issues resolved 7 2

Amerigas and Suburban Propane Consumer Ratings

Rank
143 out of 783 in Utility category
180 out of 783 in Utility category
Customer service
104 in category
121 in category
Price Affordability
143 in category
169 in category
Product or Service Quality
86 in category
128 in category
Website
116 in category
141 in category

Amerigas and Suburban Propane Rating Details

Customer service
1.3 (358 reviews)
1.3 (266 reviews)
Reviewer's quote

I do however find it ironic that every time you call, before that annoying broken music, they state, "Thank you for calling Amerigas, where safety and CUSTOMER SERVICE ARE OUR HIGHEST PRIORITY" I guess my only recourse is to seek another company for my propane needs, file a BBB complaint, and warn...

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...We decided to leave due to billing and customer service. Please do your research and pay attention to the reviews. I would not recommend this company to anyone due to its questionable practice..

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Price Affordability
1.4 (302 reviews)
1.1 (231 reviews)
Reviewer's quote

If you cancel your tank rental (because they rape you in price and fees) and you still have propane in the tank they charge you $150 for taking the tank and extra propane plus they keep the propane and don't refund you the balance. This is propane you already paid for and now they literally steal...

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...Besides quoting me one price and then charging me another, their phone operators are expert at treating customers as though they are idiots..

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Product or Service Quality
1.7 (285 reviews)
1.4 (222 reviews)
Reviewer's quote

They took advantage of an older widow and their customer service is awful. The office agent said I was complaining so they would charge me less! Can you imagine the insult! I contacted the State Attorney's office but they couldn't help me because it is one word against the other. This is an...

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...Service came out, he was here 1/2 hour. I signed for the t-stat, and it was $50. No problem...

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Website
1.9 (275 reviews)
1.7 (195 reviews)
Reviewer's quote

I am set up on auto pay and auto fill and ran out of propane and as their website states, I should receive a free tank refill if I run out of propane. I called to speak to them about this and they said I'm not eligible because I didn't pay my yearly tank rental fee, which I didn't even know...

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...No response from company from my email through their website. Responded when I left a FB comment, to contact them through their website. No response from my CT State Rep Wood or CT DCP (to be fair to DCP, no law on the books in CT to protect me/nothing new with *** suburban!)..

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Amerigas and Suburban Propane Pros and Cons

Pros
  • Nice drivers
  • Delivery person
  • Driver attitude
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
Cons
  • Customer service
  • Price gouging
  • Customer service and price gouging
  • Customer service
  • Overpriced
  • Rude employees

Amerigas and Suburban Propane Most Positive Reviews

Top rated reviews
5

I requested a propane fill from Amerigas on January 9, 2017. I had originally been on an automatic fill program, but...

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4.1

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

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5

The women who refused to give me her name was rude disrespectful and not helpful. He comment to me was i need to work...

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3.3

We have been with suburban propane for many years. I had an option to use another company for half the price i was...

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Amerigas and Suburban Propane Most Critical Reviews

Lowest rated reviews
1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

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1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

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1

I opened an account with AmeriGas after having multiple problems with Mar Gas in Colorado. After a few years they transf...

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1

It's hard to get someone on the phone with this company. When you finally do get someone, they are extremely RUDE and...

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Amerigas and Suburban Propane Latest Reviews

Recent published reviews
No votes

After months of waiting and numerous calls, our propane tank still has not been removed!

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1.6

I can not stress the lack of training and customer care. I don't know if they were intentionally dishonest or just...

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No votes

This is about a service issue issue, a billing issue, and most of all a customer service issue. I have spoken to about...

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1

I live in an RV and was evicted from my spot that i rented because someone else was willing to pay more. Suburban...

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Amerigas and Suburban Propane Products and Services

Most reviewed product and services
  • Amerigas Gas Tank (278 reviews)
  • Amerigas Customer Care (130 reviews)
  • Amerigas Account (78 reviews)
  • Suburban Propane Propane Tank Refill (74 reviews)
  • Suburban Propane Customer Care (65 reviews)
  • Suburban Propane Tank Refill (55 reviews)