PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amerigas and Suburban Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amerigas
Suburban Propane

Amerigas and Suburban Propane Overview

Total reviews
1372
537
Company responses
0
0
Issues resolved
7
2

Amerigas was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 1372 reviews. It is 835 reviews more than Suburban Propane received since Sep 3, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Amerigas customer support team than with Suburban Propane customer service.

Amerigas and Suburban Propane Consumer Ratings

Rank
121 out of 1058 in Utility category
165 out of 1058 in Utility category
Customer service
102 in category
112 in category
Staff
90 in category
89 in category
Price Affordability
143 in category
165 in category

According to consumer ratings and reviews, Amerigas ranks 44 points higher in the Utility category than Suburban Propane. People gave Amerigas 1.3 stars for Customer service criterion in Utility category and it is 183 points higher than the worst rated brand in this category. At the same time, Suburban Propane was rated 1.3 stars for Customer service criterion in this category and it is 173 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Suburban Propane has a higher rating than Suburban Propane. Regarding Price Affordability criterion, consumers gave Amerigas 1.3 stars and it is 50% worse than other in category. Suburban Propane however was rated 1.1 stars and it is 58% worse than other in category.

Amerigas and Suburban Propane Rating Details

Customer service
1.3 (327 reviews)
1.3 (253 reviews)
Reviewer's quote

Horrible customer service. High rates..

PissedConsumer1704245

I called Suburban & was informed we are now a small use customer now so priced accordingly. I called another local propane company who quoted me less than half of what Suburban was charging, plus they said even though its considered a 60 gal tank, it wont actually take 60 gallons and when Suburban...

Carol H
Staff
1.5 (301 reviews)
1.5 (232 reviews)
Reviewer's quote

Canceled AmeriGas due to bad service from office staff. High Prices and charging different price on tanks filled the same day with in yards of each other. Had Five tanks on our property one cancelled about 4 years ago, another about 2 years ago and three services cancellations last year...

PissedConsumer1610198

...to my own tank with Amerigas filling it automatically and wish I could/would never hear from or see suburban ever again !!! I feel sorry for their office staff, having to work for such a company and still have proper public relations,,, I'll go ahead and give them credit because they can't help what the Turds at the top do !!! I'll have gravel in my mouth for a long long time towards suburban for what they did to me !! :wtf: :wtf: SURBURBAN; just pick up your damned tank, rape me again on the refund for what fuel is still in it and don't bother even trying to get a hold of me for ANYTHING !!!!!!! BECAUSE YOU...

david j
Price Affordability
1.3 (275 reviews)
1.1 (219 reviews)
Reviewer's quote

New propane company offered me a great price. They came and disconnected Anerigas’s Tank. I called them to cancel service...

Jean w

...They not only didn’t charge any extra for low usage, they gave us a big price break for owning our own tank. When we closed our account with Suburban they refused to reimburse us for any of the tank rental which we had just paid two months previously. Stay away from Suburban Propane...

PissedConsumer1712699

Amerigas and Suburban Propane Pros and Cons

Pros
  • Nice drivers
  • Delivery person
  • Driver attitude
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
Cons
  • Customer service
  • Price gouging
  • Customer service and price gouging
  • Customer service
  • Overpriced
  • Rude employees

Amerigas and Suburban Propane Most Positive Reviews

Top rated reviews
5

my wife and I are making a delivery at AmeriGas and here in Texasthey wouldn't let my wife go to the bathroom in their...

4.2

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

Amerigas and Suburban Propane Most Critical Reviews

Lowest rated reviews
1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

Amerigas and Suburban Propane Latest Reviews

Recent published reviews
1

After years of overpricing for our small 100 # tank, we decided to close account.
Local office said they were trying to s...

Read all 1372 reviews
1

We used to have MGS, but Suburban bought them....i thought MGS was bad, but Suburban is the worst company ive ever...

Read all 537 reviews

Amerigas and Suburban Propane Products and Services

Most reviewed product and services
  • Amerigas Gas Tank (277 reviews)
  • Amerigas Customer Care (120 reviews)
  • Amerigas Account (79 reviews)
  • Suburban Propane Propane Tank Refill (72 reviews)
  • Suburban Propane Customer Care (61 reviews)
  • Suburban Propane Tank Refill (53 reviews)