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PLDT

1.6
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 12 TOTAL REVIEWS
Rank
285 out of 1898
in Telecommunications category
Rating Details
Customer service
Website
Diversity of Products or Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2.5
3 reviews

Amerigas

1.5
?

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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1348 TOTAL REVIEWS
Rank
104 out of 990
in Utility category
Rating Details
Customer service
Website
Diversity of Products or Services
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    78
  • SUCCESSFUL
    86%
  • AVG CALL DURATION
    04:40
  • ISSUES RESOLVED
    25%
Top Products and Services
1.5
277 reviews
1.4
117 reviews
1.2
78 reviews

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Anonymous
#1527009

I can't really say which is better because they provide different services.With PLDT they are facing a lot of complaints lately when technicians and customer service representatives where terminated from their job and PLDT wasn't prepared for that. It's obvious that they lack business continuity plan and they blamed other agencies because of their failure to provide quality service and resolve customers' issues/concerns.

Its already a month that only recorded answers from IVR that we can hear when we call their hotline. It's very frustrating that we are paying in full and not getting the service we deserve. I understand that the company is facing a big problem with the manpower but I think the best approach is to focus on the solution not the problem.

Instead of pointing fingers on who's to blame, they should collaborate with agencies that can help them. The longer the time it takes to resolve the issue the bigger the amount of money they will loose.

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