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Amerigas

1.5
?

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  • 6 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1354 TOTAL REVIEWS
Rank
105 out of 998
in Utility category
Rating Details
Customer service
Product or Service Quality
Website
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    80
  • SUCCESSFUL
    84%
  • AVG CALL DURATION
    04:40
  • ISSUES RESOLVED
    24%
Top Products and Services
1.5
277 reviews
1.3
118 reviews
1.2
78 reviews

PLDT

1.6
?

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  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 12 TOTAL REVIEWS
Rank
286 out of 1904
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Website
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2.5
3 reviews

How would you compare Amerigas vs PLDT?

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Anonymous
#1527009

I can't really say which is better because they provide different services.With PLDT they are facing a lot of complaints lately when technicians and customer service representatives where terminated from their job and PLDT wasn't prepared for that. It's obvious that they lack business continuity plan and they blamed other agencies because of their failure to provide quality service and resolve customers' issues/concerns.

Its already a month that only recorded answers from IVR that we can hear when we call their hotline. It's very frustrating that we are paying in full and not getting the service we deserve. I understand that the company is facing a big problem with the manpower but I think the best approach is to focus on the solution not the problem.

Instead of pointing fingers on who's to blame, they should collaborate with agencies that can help them. The longer the time it takes to resolve the issue the bigger the amount of money they will loose.

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