PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amerigas and Osterman Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amerigas
Osterman Propane

Amerigas and Osterman Propane Overview

Total reviews
1378
171
Company responses
0
0
Issues resolved
7
1

Amerigas was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 1378 reviews. It is 1207 reviews more than Osterman Propane received since Jul 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Amerigas customer support team and Osterman Propane customer service.

Amerigas and Osterman Propane Consumer Ratings

Rank
122 out of 955 in Utility category
108 out of 955 in Utility category
Customer service
97 in category
81 in category
Staff
87 in category
79 in category
Price Affordability
138 in category
123 in category

According to consumer ratings and reviews, Osterman Propane ranks 14 points higher in the Utility category than Amerigas. People gave Amerigas 1.3 stars for Customer service criterion in Utility category and it is 191 points higher than the worst rated brand in this category. At the same time, Osterman Propane was rated 1.5 stars for Customer service criterion in this category and it is 207 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Osterman Propane has a higher rating than Amerigas. Regarding Price Affordability criterion, consumers gave Amerigas 1.3 stars and it is 52% greater than other in category. Osterman Propane however was rated 1.4 stars and it is 57% greater than other in category.

Amerigas and Osterman Propane Rating Details

Customer service
1.3 (333 reviews)
1.5 (60 reviews)
Reviewer's quote

We are just so pleased with the customer service, and high level of compassion that we witnessed, and it's because of the dedication and hard work from people like Alisha and Mr. Leitner that make companies like AmeriGas stand out far beyond their competitors. We call them the dream team, and we...

Yamilette

...I would read other reviews before signing any contract with this company they are not into any customer service. In my case they could of at least waived it for one time..

John R
Staff
1.5 (307 reviews)
1.6 (51 reviews)
Reviewer's quote

Canceled AmeriGas due to bad service from office staff. High Prices and charging different price on tanks filled the same day with in yards of each other. Had Five tanks on our property one cancelled about 4 years ago, another about 2 years ago and three services cancellations last year...

PissedConsumer1610198

...ETA given even though I told them I can’t stay in the house & I had sent my young son out, until I persisted (4-5 times asking in a different way) -office staff rude! Will look for a new...

PissedConsumer1172938
Price Affordability
1.3 (279 reviews)
1.4 (51 reviews)
Reviewer's quote

New propane company offered me a great price. They came and disconnected Anerigas’s Tank. I called them to cancel service...

Jean w

...74 +/- 10% To Ostermans credit when I called to request a better price they graciously reduced it to $2. 897. Thumbs up...

Rich M

Amerigas and Osterman Propane Pros and Cons

Pros
  • Nice drivers
  • Delivery person
  • Driver attitude
  • Reliable
  • Perfect customer service
Cons
  • Customer service
  • Price gouging
  • Customer service and price gouging
  • Customer service
  • Fees
  • Unethical

Amerigas and Osterman Propane Most Positive Reviews

Top rated reviews
5

my wife and I are making a delivery at AmeriGas and here in Texasthey wouldn't let my wife go to the bathroom in their...

5

I had a very appreciative experience with Osterman Propane. I use propane to cook and to heat up my house, therefore I d...

Amerigas and Osterman Propane Most Critical Reviews

Lowest rated reviews
1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

1

Have had Ostermans as gas supplier for approximately 9 years. Since then I've seen pricing $2.25 a gallon to well over $...

Amerigas and Osterman Propane Latest Reviews

Recent published reviews
1

America's is a joke _Don't waste your time trying to get gas - Amerigas

Read all 1378 reviews
1

I received a call from Osterman asking permission to switch the outside gas tank due to age and state requirements. The...

Read all 171 reviews

Amerigas and Osterman Propane Products and Services

Most reviewed product and services
  • Amerigas Gas Tank (277 reviews)
  • Amerigas Customer Care (122 reviews)
  • Amerigas Account (79 reviews)
  • Osterman Propane Customer Care (29 reviews)
  • Osterman Propane Residential Gas Supply (15 reviews)
  • Osterman Propane Propane Tank Refill (12 reviews)