PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Florida Power And Light Company and Amerigas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Florida Power And Light Company
Amerigas

Florida Power And Light Company and Amerigas Overview

Total reviews 221 1433
Company responses 0 0
Issues resolved 1 8

Florida Power And Light Company and Amerigas Consumer Ratings

Rank
120 out of 790 in Utility category
142 out of 790 in Utility category
Customer service
107 in category
100 in category
Reliability
73 in category
92 in category
Website
124 in category
114 in category
Product or Service Quality
81 in category
82 in category

Florida Power And Light Company and Amerigas Rating Details

Customer service
1.3 (103 reviews)
1.3 (371 reviews)
Reviewer's quote

Terrible customer service! They are a monopoly, there is nothing we can do..

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...Worst customer service and scheduling I have ever delt with!!!!!! I need to be able to give my children hot baths!..

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Reliability
1.7 (93 reviews)
1.5 (242 reviews)
Reviewer's quote

*** you and your your whole staff and your families. *** cowards.

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On September 09, 2020, i called Amerigas in Victor, Mt to order propane gas. I was told that someone would call me back within 24hrs. That call was never made to me. So, I called Amerigas back and told them, my wife and I were moving to Stevensville MT and we would be there on the 8th of October...

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Website
1.8 (92 reviews)
1.9 (282 reviews)
Reviewer's quote

FPL has the worst website when it comes to paying a bill. Every time I try to pay a bill it takes me about a half hour to find "Pay by Credit Card" then when you do find it, it wants your whole life history. After you fill out what they ask for you still cannot get to pay your bill until you have...

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I am set up on auto pay and auto fill and ran out of propane and as their website states, I should receive a free tank refill if I run out of propane. I called to speak to them about this and they said I'm not eligible because I didn't pay my yearly tank rental fee, which I didn't even know...

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Product or Service Quality
1.7 (92 reviews)
1.7 (294 reviews)
Reviewer's quote

...Is really frustrating yo pay for such a bad service I wish I could changed FPL with a different company but the customer always loose with a company like yours. Really dissapoited. Now I need to pay 2k for a transformer..

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Spent another 1/2 hour on hold only to have the customer service person tell me I should have left a note on the tank. We had one there until we had called and canceled then took it off when they confirmed it had been cancelled. She told me I shouldn't have taken the note off and I should have...

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Florida Power And Light Company and Amerigas Pros and Cons

Pros
  • Reliable
  • Reliable service
  • Nice drivers
  • Delivery person
  • Driver attitude
Cons
  • Awful customer service
  • Billing and customer service
  • Response to my problem
  • Customer service
  • Price gouging
  • Customer service and price gouging

Florida Power And Light Company and Amerigas Most Positive Reviews

Top rated reviews
5

Donald Jessie was here within the hour and immediately saw our problem. He fixed it in record time and we are very...

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5

I requested a propane fill from Amerigas on January 9, 2017. I had originally been on an automatic fill program, but...

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5

We live in the Whitehall Condos off Congress. I just wanted to thank them for Saturday, Monday and today’s work on the...

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5

The women who refused to give me her name was rude disrespectful and not helpful. He comment to me was i need to work...

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Florida Power And Light Company and Amerigas Most Critical Reviews

Lowest rated reviews
1

I had Florida Power light in my condo in Pompano Beach all my move to another condo in Pompano Beach in a different zip...

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1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

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1

This is my second year with FPL now I really think FPL company really sucks when it comes to this deposit they want you...

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1

I opened an account with AmeriGas after having multiple problems with Mar Gas in Colorado. After a few years they transf...

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Florida Power And Light Company and Amerigas Latest Reviews

Recent published reviews
1

Terrible customer service! They are a monopoly, there is nothing we can do.

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No votes

26calls+6emails Sept 12-Oct25 no propane I am out their new phone system terrible put on hold for 6 hours never...

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1

This is the second time this has happened in 7 years we have lived in Florida. We get a notice that we have signed up fo...

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1

Every year I call and explain I'm not a customer any longer. They apologize and credit my account. The next year they...

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Florida Power And Light Company and Amerigas Products and Services

Most reviewed product and services
  • Florida Power And Light Company Residential Electricity Supply (41 reviews)
  • Florida Power And Light Company Electricity Supply (24 reviews)
  • Florida Power And Light Company Commercial Electricity Supply (1 review)
  • Amerigas Gas Tank (278 reviews)
  • Amerigas Tank Refill (71 reviews)
  • Amerigas Propane Tank Refill (64 reviews)