PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amerigas and Ferrellgas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amerigas
Ferrellgas

Amerigas and Ferrellgas Overview

Total reviews 1416 124
Company responses 0 0
Issues resolved 7 0

Amerigas and Ferrellgas Consumer Ratings

Rank
143 out of 783 in Utility category
163 out of 783 in Utility category
Customer service
104 in category
152 in category
Price Affordability
143 in category
125 in category
Product or Service Quality
86 in category
141 in category
Website
116 in category
161 in category

Amerigas and Ferrellgas Rating Details

Customer service
1.3 (358 reviews)
1.1 (50 reviews)
Reviewer's quote

I do however find it ironic that every time you call, before that annoying broken music, they state, "Thank you for calling Amerigas, where safety and CUSTOMER SERVICE ARE OUR HIGHEST PRIORITY" I guess my only recourse is to seek another company for my propane needs, file a BBB complaint, and warn...

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...left was told they charge $80 to measure what's left in the tank after I've already paid for the fuel when all they have to do is look at the gauge *** rude customer service lady dead of winter no propane in my tank wouldn't even come out and service me with $100 worth of propane for a couple days till I got paid nice customer service get your crap off my property I hope I never have...

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Price Affordability
1.4 (302 reviews)
1.5 (40 reviews)
Reviewer's quote

If you cancel your tank rental (because they rape you in price and fees) and you still have propane in the tank they charge you $150 for taking the tank and extra propane plus they keep the propane and don't refund you the balance. This is propane you already paid for and now they literally steal...

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...First I was told I would be refunded at the price I paid when I got tank filled. I then called to arrange pick up, I was told there was a pump off fee of 79. 99 and I would be refunded at 1...

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Product or Service Quality
1.7 (285 reviews)
1.4 (44 reviews)
Reviewer's quote

They took advantage of an older widow and their customer service is awful. The office agent said I was complaining so they would charge me less! Can you imagine the insult! I contacted the State Attorney's office but they couldn't help me because it is one word against the other. This is an...

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We had a service man named Tom Rixen come. He was to attach our tank to our new home and Boiler runs on wood or propane. He came to the door of our old home a mobile home and asked if he was to as he said "hook up the trailer" I wanted this jack *** off my property right away...

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Website
1.9 (275 reviews)
1.5 (35 reviews)
Reviewer's quote

I am set up on auto pay and auto fill and ran out of propane and as their website states, I should receive a free tank refill if I run out of propane. I called to speak to them about this and they said I'm not eligible because I didn't pay my yearly tank rental fee, which I didn't even know...

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Absolutely the worst company I've ever dealt with long-time customer service has fallen off ordered fuel as per their website with the 5 to 7 day delivery allowance day seven we are out of fuel and nowhere near being on the route for delivery I will cancel my commercial account and my personal...

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Amerigas and Ferrellgas Pros and Cons

Pros
  • Nice drivers
  • Delivery person
  • Driver attitude
  • Cant find one yet
  • Pricing and billing options
  • Service
Cons
  • Customer service
  • Price gouging
  • Customer service and price gouging
  • Customer service
  • Price gouging
  • Delivery service

Amerigas and Ferrellgas Most Positive Reviews

Top rated reviews
5

I requested a propane fill from Amerigas on January 9, 2017. I had originally been on an automatic fill program, but...

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5

Pulled in to have my RV tank refueled. Attendant was quick & friendly to fill my tank in less than 5 min. Took my...

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5

The women who refused to give me her name was rude disrespectful and not helpful. He comment to me was i need to work...

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No votes

Amerigas and Ferrellgas Most Critical Reviews

Lowest rated reviews
1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

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1

BE CAREFUL WITH THIS COMPANY! They quote one price then double the price after install. They overcharge and add...

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1

I opened an account with AmeriGas after having multiple problems with Mar Gas in Colorado. After a few years they transf...

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1

This company lacks integrity and has the worst customer service. Confirmed 2x's in the same day that I was on the...

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Amerigas and Ferrellgas Latest Reviews

Recent published reviews
No votes

After months of waiting and numerous calls, our propane tank still has not been removed!

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2.9

Have them for 7-8 years. Just got slapped with a $285.00 tank rental fee ( for 2- 100lb tanks). Ridiculous! Conserving...

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No votes

This is about a service issue issue, a billing issue, and most of all a customer service issue. I have spoken to about...

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1

I have had this company for 14 yrs.. I have a small home and a 500 gallon tank. I am what they call a low usage...

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Amerigas and Ferrellgas Products and Services

Most reviewed product and services
  • Amerigas Gas Tank (278 reviews)
  • Amerigas Customer Care (130 reviews)
  • Amerigas Account (78 reviews)
  • Ferrellgas Tank Refill (16 reviews)
  • Ferrellgas Propane Tank Refill (14 reviews)
  • Ferrellgas Tank Rental (4 reviews)