PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Columbia Gas and Amerigas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Columbia Gas
Amerigas

Columbia Gas and Amerigas Overview

Total reviews
121
1374
Company responses
0
0
Issues resolved
0
7

Amerigas was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 1374 reviews. It is 1253 reviews more than Columbia Gas received since Oct 11, 2008.

Columbia Gas and Amerigas Consumer Ratings

Rank
186 out of 1058 in Utility category
120 out of 1058 in Utility category
Customer service
135 in category
101 in category
Staff
149 in category
90 in category
Product or Service Quality
131 in category
79 in category

According to consumer ratings and reviews, Amerigas ranks 66 points higher in the Utility category than Columbia Gas. People gave Columbia Gas 1.2 stars for Customer service criterion in Utility category and it is 150 points higher than the worst rated brand in this category. At the same time, Amerigas was rated 1.3 stars for Customer service criterion in this category and it is 184 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Amerigas has a higher rating than Columbia Gas. Regarding Product or Service Quality criterion, consumers gave Columbia Gas 1.4 stars and it is 54% greater than other in category. Amerigas however was rated 1.7 stars and it is 72% greater than other in category.

Columbia Gas and Amerigas Rating Details

Customer service
1.2 (57 reviews)
1.3 (328 reviews)
Reviewer's quote

...Ive been a customer in the same house for 5 years..

PissedConsumer1561488

We are just so pleased with the customer service, and high level of compassion that we witnessed, and it's because of the dedication and hard work from people like Alisha and Mr. Leitner that make companies like AmeriGas stand out far beyond their competitors. We call them the dream team, and we...

Yamilette
Staff
1.2 (49 reviews)
1.5 (302 reviews)
Reviewer's quote

... I not leave the house I can go to the hospital to pick up my daughter until the gas is connected I asked for an escalation and had the two rudest call center staff I have ever encountered. I managed a 150 person call center and would have fired these individuals if they worked fit me. I will move from Sharon just do I don't have to deal with this disrespectful rude bad service company ever again...

PissedConsumer877730

Canceled AmeriGas due to bad service from office staff. High Prices and charging different price on tanks filled the same day with in yards of each other. Had Five tanks on our property one cancelled about 4 years ago, another about 2 years ago and three services cancellations last year...

PissedConsumer1610198
Product or Service Quality
1.4 (42 reviews)
1.7 (259 reviews)
Reviewer's quote

poor costumer service. the supervisor display as a decoration only. Heartless and no consideration, needs revamp of employees and at certain time hope for another gas service in the area..

mauricio v

I do not have an Amerigas account. I tried to establish one, but they claimed my address already had an account. The previous owner of my home had an account, which she closed in April, 2019.Amerigas came to the home on the day we closed, and filled the LPG tanks, inspected the tanks, and were...

Douglas S

Columbia Gas and Amerigas Pros and Cons

Pros
  • Polite representatives
  • Gas price seemed reasonable
  • Being robbed
  • Nice drivers
  • Delivery person
  • Driver attitude
Cons
  • Poor customer service
  • Excessive fees
  • Unethical business practices
  • Customer service
  • Price gouging
  • Customer service and price gouging

Columbia Gas and Amerigas Most Positive Reviews

Top rated reviews
4

I get a check ever so offen from you wanting to remove my wife from it she passed away back in may how do I get this...

5

my wife and I are making a delivery at AmeriGas and here in Texasthey wouldn't let my wife go to the bathroom in their...

Columbia Gas and Amerigas Most Critical Reviews

Lowest rated reviews
1

MY PARENTS PASSED AWAY. MY DAD IN 2001 MY MOM I N 2012. I HAVE NOT LIVED THERE SINCE 1989. GAVE THE HOME TO A VIETNAM...

1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

Columbia Gas and Amerigas Latest Reviews

Recent published reviews
1

We were an affected family and Columbia Gas of Massachusetts made our life a living Hell!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Read all 121 reviews
1

I do not have an Amerigas account. I tried to establish one, but they claimed my address already had an account. The pre...

Read all 1374 reviews

Columbia Gas and Amerigas Products and Services

Most reviewed product and services
  • Columbia Gas Residential Gas Supply (20 reviews)
  • Columbia Gas Customer Care (13 reviews)
  • Columbia Gas Gas Supply (9 reviews)
  • Amerigas Gas Tank (277 reviews)
  • Amerigas Customer Care (121 reviews)
  • Amerigas Account (79 reviews)