PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amerigas and Columbia Gas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amerigas
Columbia Gas

Amerigas and Columbia Gas Overview

Total reviews 1480 126
Company responses 0 0
Issues resolved 8 0

Amerigas and Columbia Gas Consumer Ratings

Rank
144 out of 794 in Utility category
189 out of 794 in Utility category
Customer service
112 in category
148 in category
Price Affordability
151 in category
122 in category
Product or Service Quality
91 in category
149 in category
Website
127 in category
191 in category

Amerigas and Columbia Gas Rating Details

Customer service
1.3 (393 reviews)
1.2 (58 reviews)
Reviewer's quote

...Yesterday i spent 1 hour 40 min waiting for customer service and then was disconnected. My tank is now under 20% and i am not sure it will be refilled. The Web page says to contact them when below 30%..

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...This company has horrible customer service and charge for every little thing. $90 for next day appts. with no guaranteed time frame...

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Price Affordability
1.4 (327 reviews)
1.6 (37 reviews)
Reviewer's quote

...Their price per gallon is more than twice of local suppliers. Customer service is on the east coast and impossible to reach. Their winter lock-in price is 50% higher than local...

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Columbia gas of VA shut off the gas to my home without warning or proper notice

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Product or Service Quality
1.7 (317 reviews)
1.3 (46 reviews)
Reviewer's quote

Terrible service. Website is helpful, but you better hope you don't ever have to speak to a real human..

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...person or just unable to light it? NO CALL BACK??? to this day I have yet to receive any response from Columbia gas or home solutions *** poor customer...

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Website
1.8 (300 reviews)
1.3 (43 reviews)
Reviewer's quote

Website says to contact local office for delivery issues. Called number but get the standard Amerigas automated system which says they are too busy to answer calls, refers you back to the website, and hangs up on you. Tried Live chat on the website and got a similar message that no one is available...

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...The website says nothing. I recieved no notice and was blind sided. Definitely not a great idea to list a 5% fee after the due date which would leave one to believe they could wiggle a few days but not list a shut off date especially if shut off is 4 days later with no notice...

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Amerigas and Columbia Gas Pros and Cons

Pros
  • Nice drivers
  • Delivery person
  • Driver attitude
  • Being robbed
  • Polite representatives
  • Gas price seemed reasonable
Cons
  • Customer service
  • Price gouging
  • Customer service and price gouging
  • Poor customer service
  • Excessive fees
  • Bill paid still not turn on gas three small children in home

Amerigas and Columbia Gas Most Positive Reviews

Top rated reviews
5

I requested a propane fill from Amerigas on January 9, 2017. I had originally been on an automatic fill program, but...

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4

I get a check ever so offen from you wanting to remove my wife from it she passed away back in may how do I get this...

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5

The women who refused to give me her name was rude disrespectful and not helpful. He comment to me was i need to work...

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3.4

The customer service people are very pleasant. But my problem was a mathematical one generated by, what the customer...

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Amerigas and Columbia Gas Most Critical Reviews

Lowest rated reviews
1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

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1

MY PARENTS PASSED AWAY. MY DAD IN 2001 MY MOM I N 2012. I HAVE NOT LIVED THERE SINCE 1989. GAVE THE HOME TO A VIETNAM...

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1

I opened an account with AmeriGas after having multiple problems with Mar Gas in Colorado. After a few years they transf...

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1

Had to wait a week to get an appointment to get connected, then when its time for them to show up there no where to be f...

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Amerigas and Columbia Gas Latest Reviews

Recent published reviews
1

I did an online chat with a CSR who could not help me. I asked that a supervisor call me, and she said it would be 24...

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1.7

Home solutions via Columbia gas installed hot water heater that i rent off of them back in Dec tech said youll have hot...

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1

I have almost 800 in my account! I've been calling you people for 3 weeks and when I started calling it was at 30%, now...

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No votes

The company had to dig @ 1/4 of my front lawn to replace my meter. Previously my lawn had some weeds that I was getting...

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Amerigas and Columbia Gas Products and Services

Most reviewed product and services
  • Amerigas Gas Tank (279 reviews)
  • Amerigas Tank Refill (74 reviews)
  • Amerigas Propane Tank Refill (67 reviews)
  • Columbia Gas Residential Gas Supply (20 reviews)
  • Columbia Gas Gas Supply (9 reviews)
  • Columbia Gas Technical Support (2 reviews)