PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Amerigas and Columbia Gas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Amerigas
Columbia Gas

Amerigas and Columbia Gas Overview

Total reviews
1378
122
Company responses
0
0
Issues resolved
7
0

Amerigas was first mentioned on PissedConsumer on Aug 21, 2007 and since then this brand received 1378 reviews. It is 1256 reviews more than Columbia Gas received since Oct 11, 2008.

Amerigas and Columbia Gas Consumer Ratings

Rank
122 out of 954 in Utility category
187 out of 954 in Utility category
Customer service
97 in category
136 in category
Staff
87 in category
148 in category
Price Affordability
138 in category
104 in category

According to consumer ratings and reviews, Amerigas ranks 65 points higher in the Utility category than Columbia Gas. People gave Amerigas 1.3 stars for Customer service criterion in Utility category and it is 191 points higher than the worst rated brand in this category. At the same time, Columbia Gas was rated 1.2 stars for Customer service criterion in this category and it is 152 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Amerigas has a higher rating than Columbia Gas. Regarding Price Affordability criterion, consumers gave Amerigas 1.3 stars and it is 52% greater than other in category. Columbia Gas however was rated 1.6 stars and it is 64% greater than other in category.

Amerigas and Columbia Gas Rating Details

Customer service
1.3 (333 reviews)
1.2 (58 reviews)
Reviewer's quote

We are just so pleased with the customer service, and high level of compassion that we witnessed, and it's because of the dedication and hard work from people like Alisha and Mr. Leitner that make companies like AmeriGas stand out far beyond their competitors. We call them the dream team, and we...

Yamilette

...This company has horrible customer service and charge for every little thing. $90 for next day appts. with no guaranteed time frame...

PissedConsumer1364138
Staff
1.5 (307 reviews)
1.2 (50 reviews)
Reviewer's quote

Canceled AmeriGas due to bad service from office staff. High Prices and charging different price on tanks filled the same day with in yards of each other. Had Five tanks on our property one cancelled about 4 years ago, another about 2 years ago and three services cancellations last year...

PissedConsumer1610198

... I not leave the house I can go to the hospital to pick up my daughter until the gas is connected I asked for an escalation and had the two rudest call center staff I have ever encountered. I managed a 150 person call center and would have fired these individuals if they worked fit me. I will move from Sharon just do I don't have to deal with this disrespectful rude bad service company ever again...

PissedConsumer877730
Price Affordability
1.3 (279 reviews)
1.6 (35 reviews)
Reviewer's quote

New propane company offered me a great price. They came and disconnected Anerigas’s Tank. I called them to cancel service...

Jean w

They shut my gas off without notice while it was 28 degrees outside, when I called to get it turnt back on the needed fees in top of fees, and then Im told they cant turn it back on till Monday, its Sunday and calling for snow. I have many animals and my house is hard wood it is absolutely freezing...

PissedConsumer1765118

Amerigas and Columbia Gas Pros and Cons

Pros
  • Nice drivers
  • Delivery person
  • Driver attitude
  • Polite representatives
  • Gas price seemed reasonable
  • Being robbed
Cons
  • Customer service
  • Price gouging
  • Customer service and price gouging
  • Poor customer service
  • Excessive fees
  • Unethical business practices

Amerigas and Columbia Gas Most Positive Reviews

Top rated reviews
5

my wife and I are making a delivery at AmeriGas and here in Texasthey wouldn't let my wife go to the bathroom in their...

4

I get a check ever so offen from you wanting to remove my wife from it she passed away back in may how do I get this...

Amerigas and Columbia Gas Most Critical Reviews

Lowest rated reviews
1

I pay my propane bill every month. It usually ranges from 50$ to 60$ a month. Last month I received a bill for...

1

MY PARENTS PASSED AWAY. MY DAD IN 2001 MY MOM I N 2012. I HAVE NOT LIVED THERE SINCE 1989. GAVE THE HOME TO A VIETNAM...

Amerigas and Columbia Gas Latest Reviews

Recent published reviews
1

America's is a joke _Don't waste your time trying to get gas - Amerigas

Read all 1378 reviews
1

They shut my gas off without notice while it was 28 degrees outside, when I called to get it turnt back on the needed...

Read all 122 reviews

Amerigas and Columbia Gas Products and Services

Most reviewed product and services
  • Amerigas Gas Tank (277 reviews)
  • Amerigas Customer Care (122 reviews)
  • Amerigas Account (79 reviews)
  • Columbia Gas Residential Gas Supply (20 reviews)
  • Columbia Gas Customer Care (14 reviews)
  • Columbia Gas Gas Supply (9 reviews)