PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about AmeriCredit and Santander Consumer Usa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

AmeriCredit
Santander Consumer Usa

AmeriCredit and Santander Consumer Usa Overview

Total reviews 236 1293
Company responses 0 0
Issues resolved 0 1

AmeriCredit and Santander Consumer Usa Consumer Ratings

Rank
447 out of 1882 in Financial Services category
342 out of 1882 in Financial Services category
Product or Service Quality
258 in category
246 in category
Customer service
282 in category
251 in category
Interest Rate
239 in category
216 in category
Website
351 in category
261 in category

AmeriCredit and Santander Consumer Usa Rating Details

Product or Service Quality
1.2 (22 reviews)
1.3 (215 reviews)
Reviewer's quote

...Got everything fixed saturday it us currently monday 1130am and still have not received any info yet PLZ DO NOT USE THEM one of the poorest quality loan companies out there..

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Santander Consumer USA is not recognized or accredited by the BBB for poor quality service and taking advantage of customers. Santander Consumer USA is a scam. If you are looking for a Loan make sure the business is legit and accredited by the BBB..

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Customer service
1.2 (22 reviews)
1.3 (240 reviews)
Reviewer's quote

...this isn't even fair to me as a customer. this is illegal what they are doing. just because they don't like my pay stub thats not my fault...

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...But then I was told they didn't have a cell number for me and asked me to call customer service. Butsurprise!there's no 24-hour live representative. (WHY NOT????) So after all this time I still can't get my mobile app to work...

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Interest Rate
1 (21 reviews)
1.2 (205 reviews)
Reviewer's quote

...The interest rate was 21%. My car payments were $385. 00 a month at 21% interest...

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I am unable to catch up due to the HIGH INTEREST RATE LOW PRINCIPLE and now being charged $6. 00 per day until I am able to make a $2000 payment or $445. 00 every 2 weeks I am getting deeper and deeper in debt with this company and no one want to refinance due to the upside down LOAN..

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Website
1.2 (19 reviews)
1.6 (223 reviews)
Reviewer's quote

It wasn’t totally resolved but I will just deal with it.

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...I don't even know if my payments are going through! I pull up pending payments after make a payment and there is nothing there! You would think with all this technology now, they would have a website that actually worked. ..

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AmeriCredit and Santander Consumer Usa Pros and Cons

Pros
  • Disrespected
  • Cheated
  • Violated
  • I have had very little interaction with santander
  • Anantander consumer no stars
  • There are no pros
Cons
  • Deceitful business practices
  • Did not try to work with us
  • Would not work with us
  • Customer service
  • Rude managers
  • Being hung up on

AmeriCredit and Santander Consumer Usa Most Positive Reviews

Top rated reviews
3.3

It wasn’t totally resolved but I will just deal with it.

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5

I had no problem with them they never call about payment hope to get my title car will be paid of in two month

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No votes
5

Today pay shows $4846. 0 but when contacting Santander the amount has went up in days to $5064.23. I asked for them to...

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AmeriCredit and Santander Consumer Usa Most Critical Reviews

Lowest rated reviews
1

This company is literally ROBBING people with 20% interest rates on loans.

Avoid them at all cost. I got a car loan on...

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1

I have been paying on a 2006 Nissan Altima for 6 1/2 years. I called in June of this year to tell Santander to change...

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1

So, my husband had a vehicle loan with this company, it was repossessed in 2007. We get a letter from the IRS saying...

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1

I sent them a cashiers check and 6 months later they sent me a over due amount. When I called they went over my bills...

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AmeriCredit and Santander Consumer Usa Latest Reviews

Recent published reviews
1

No answer someone used my information i am looking to get this resolved

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1

I have been paying on my loan for 7 years still owed 6800 on a 2010 Acadia during Covid came and took my car after I...

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1

My husband got approved for a jeep through americredit. His credit isnt poor at all, but of the loans that they...

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No votes

I received a preapproved certificate to purchase a car from Jack Schmitt Chevrolet in Wood River, Ill. in April. this...

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AmeriCredit and Santander Consumer Usa Products and Services

Most reviewed product and services
  • Americredit Loan (123 reviews)
  • Americredit Auto Loan (12 reviews)
  • Americredit Customer Care (10 reviews)
  • Santander Consumer Usa Loan (446 reviews)
  • Santander Consumer Usa Auto Loan (178 reviews)
  • Santander Consumer Usa Account (98 reviews)