PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Red Roof Inn and Americas Best Value Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Red Roof Inn
Americas Best Value Inn

Red Roof Inn and Americas Best Value Inn Overview

Total reviews 347 201
Company responses 0 0
Issues resolved 1 0

Red Roof Inn and Americas Best Value Inn Consumer Ratings

Rank
212 out of 1346 in Hotels and Resorts category
275 out of 1346 in Hotels and Resorts category
Customer service
151 in category
187 in category
Price Affordability
122 in category
200 in category
Facilities and Services
185 in category
202 in category
Location
166 in category
208 in category

Red Roof Inn and Americas Best Value Inn Rating Details

Customer service
1.4 (174 reviews)
1.3 (92 reviews)
Reviewer's quote

The customer service is terrible mold is in some of the rooms and they seem to not have a generator for back if there's an power outage..

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False advertising!!!!!! Poor customer service with employees NOT wearing face masks when approaching customers!!!..

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Price Affordability
2.3 (164 reviews)
1.9 (88 reviews)
Reviewer's quote

...Spoke to the location and they said they would honor the price. Upon arrival, they wanted to charge me $55 per night. Showed them for published price, the best rate they would give me was $39 plus wanted to tack on $9 per night for utilities...

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...Firstly, the price was higher than shown on the website. Also, the lock was broken on the inside and I have pictures pertaining to this. I told the front desk about the lock and he said he had "a guy" coming to work on it...

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Facilities and Services
1.5 (158 reviews)
1.3 (86 reviews)
Reviewer's quote

...live in escorts present as seen on back page if you need documentation as told by staff you can find them on back page stating the location in which their services are rendered. #4 The large amount of bottle, cans, chicken bones and condoms on the ground are overwhelming as far as being placed in the street and left there. #5 Most toilets do...

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...I would appreciate a full refund and to never have to think about using any of your facilities again. We checked out on 6/25 at 4:15 am..

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Location
2.6 (152 reviews)
2.2 (81 reviews)
Reviewer's quote

Worst experience ever! Most of the staff at the front desk and managers were extremely rude, insensitive, racist, obnoxious, with no social skills whatsoever, and couldn't care less about the peace of mind and well being of their guests.They even tried to kick me and my partner out of the hotel at...

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Been calling their macon ga location for hours trying to book a room over the phone and no one answers the phone..

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Red Roof Inn and Americas Best Value Inn Pros and Cons

Pros
  • Price
  • Location
  • Staff
  • Price
  • Location
  • Its nasty
Cons
  • I did not like
  • Sheets were not changed from previous renters
  • Poor customer service
  • Customer service
  • Poor condition of room
  • Management and staff are pathetic

Red Roof Inn and Americas Best Value Inn Most Positive Reviews

Top rated reviews
5

The manager there I think his name is Robert he should be the GM manager well he shouldn't be the GM because he's so...

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5

My husband and I checked in with the hope of getting a great night's rest. The gentleman clerk at night was super. He...

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5

I got 2 rooms for week here on buisness trip working nights at local georgia pacific plant come in and shower house...

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5

I went to the wrong address. The place was absolutely wonderful!!

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Red Roof Inn and Americas Best Value Inn Most Critical Reviews

Lowest rated reviews
1

This was the worst place to stay. Dogs barking at night and sheets dirty. The GM DAN GRoSS was very rude. When I asked...

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1

This place is dirty it smells like dog *** you can't even go in the pool it has algae I had to go to the doctor the...

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1

THE WORST HOTEL ON EARTH!!!!! DO NOT STAY AT THIS HOTEL!!!! THE ENORMOUS ROACH, THE INSECTS THAT WERE BITING ME IN THE...

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1

This motel is a freaking joke! On a scale from one to ten,i give it a big fat zero! These Indians who own the place...

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Red Roof Inn and Americas Best Value Inn Latest Reviews

Recent published reviews
1.1

I booked through Hotwire.com and paid in full at time of booking. When we arrived, I still had to pay a deposit! There...

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2.8

Ive been trying to get my deposit returned for 3 weeks now I stayed nov 9th -11th and have been getting excuses and no...

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4

We were calling regarding our refund from staying at the Home Towne studios in Independence Missouri on 42nd Street we...

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1.3

This was by far the worst place I have been to in my experience. Firstly, the price was higher than shown on the...

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Red Roof Inn and Americas Best Value Inn Products and Services

Most reviewed product and services
  • Red Roof Inn Room (85 reviews)
  • Red Roof Inn Sanitary Conditions (54 reviews)
  • Red Roof Inn Facility (9 reviews)
  • Americas Best Value Inn Room (42 reviews)
  • Americas Best Value Inn Sanitary Conditions (17 reviews)
  • Americas Best Value Inn Manager (9 reviews)