PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Econo Lodge and Americas Best Value Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Econo Lodge
Americas Best Value Inn

Econo Lodge and Americas Best Value Inn Overview

Total reviews 203 183
Company responses 0 0
Issues resolved 0 0

Econo Lodge and Americas Best Value Inn Consumer Ratings

Rank
247 out of 1326 in Hotels and Resorts category
276 out of 1326 in Hotels and Resorts category
Customer service
170 in category
175 in category
Price Affordability
193 in category
195 in category
Location
182 in category
200 in category
Facilities and Services
187 in category
194 in category

Econo Lodge and Americas Best Value Inn Rating Details

Customer service
1.3 (100 reviews)
1.3 (81 reviews)
Reviewer's quote

... constant phone calls, while the Front desk employees (Sarena, Cheryl and Melissa), were trying to help me resolve issues I had with the hotel! The front desk customer service ladies, as mentioned above, did nothing but be helpful, empathetic to my situation, kind, caring, consistent, professional, accommodating and behaved in such a sweet manner. All three of them! I had to complain, about the lack of cleanliness, in my room, from the very day I checked in, it's cleaning staf...

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All in all, Americas Best Value Inn was a very bad experience because the clerk did not fulfill outstanding customer service and satisfaction. Which is why I wish to dispute the hold of my California ID, retrieve my 20 dollar deposit and withdraw the extra fee of 30 dollars. It has been about a...

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Price Affordability
2 (92 reviews)
2 (77 reviews)
Reviewer's quote

Econo lodge charged me full price a second time after a full month had passed. After a long wait on the phone, I was told I needed to send them a copy of my transactions from the bank in order to have anything done..

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...I am very unhappy with the quality of the room and the condition it smelled along with the price i paid. We literally stayed in the room long enough to get enough rest to travel further. If it wasn't for my young children we would have slept in the car along the side of the road..

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Location
2.5 (90 reviews)
2.2 (71 reviews)
Reviewer's quote

Location was disgusting, smelly and the staff were useless..

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Been calling their macon ga location for hours trying to book a room over the phone and no one answers the phone..

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Facilities and Services
1.5 (89 reviews)
1.3 (76 reviews)
Reviewer's quote

...This place was one of the worst services I've ever been. They were very judgmental and stereotyping multiple American customers. I am very disappointed in this business for the cowardly acts of cruelty, I witnessed living here...

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...I will inform my family, friends and business associates not to stay in any of your facilities. Also, I will be contacting the agency who sent this couple to your facility, suggesting to send their referrals elsewhere..

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Econo Lodge and Americas Best Value Inn Pros and Cons

Pros
  • Location
  • Being close to where i needed to be
  • Some of the staff and cleaning staff
  • Price
  • Location
  • Extremely nice maids
Cons
  • Unsanitary conditions
  • Lack of concern by management
  • Uncaring staff
  • Customer service
  • Poor condition of room
  • Management and staff are pathetic

Econo Lodge and Americas Best Value Inn Most Positive Reviews

Top rated reviews
5

great place to stay,glad I did not listen to reviews,best motel I've ever stayed at,great place to stay,glad I did not...

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5

My husband and I checked in with the hope of getting a great night's rest. The gentleman clerk at night was super. He...

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5

DO NOT STAY at econo lodge hotel or any of it franchise's.They charged my credi card almosy $800 for 2 rooms for 2...

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5

I went to the wrong address. The place was absolutely wonderful!!

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Econo Lodge and Americas Best Value Inn Most Critical Reviews

Lowest rated reviews
1

my computer and bible was left there and it was the only place i was and the staff was rude and i never was able to...

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1

This place is dirty it smells like dog *** you can't even go in the pool it has algae I had to go to the doctor the...

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1

My experience with the Econo Lodge at 1350 Dogwood Dr SE Conyers, GA 30013 was not a good one. All the amenities that...

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1

This motel is a freaking joke! On a scale from one to ten,i give it a big fat zero! These Indians who own the place...

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Econo Lodge and Americas Best Value Inn Latest Reviews

Recent published reviews
1.6

The sheets were dirty, and they tried to hide it me and my wife was upset the trash was taken out and the room had an...

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1

We were evacuated for Hurricane Laura by mandatory order and we booked our stay at America's Best Value Inn Somerville,...

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1

We been here two days now with no air in room its so hot in here and they will not give us a different room they keep...

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1.2

The Americas Best Value Inn in Dunnigan California has been very rude to me and is treated me like *** and has been...

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Econo Lodge and Americas Best Value Inn Products and Services

Most reviewed product and services
  • Econo Lodge Room (59 reviews)
  • Econo Lodge Sanitary Conditions (21 reviews)
  • Econo Lodge Customer Care (20 reviews)
  • Americas Best Value Inn Room (41 reviews)
  • Americas Best Value Inn Customer Care (19 reviews)
  • Americas Best Value Inn Sanitary Conditions (16 reviews)