PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zenni Optical and Americas Best Contacts Eyeglasses as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zenni Optical
Americas Best Contacts Eyeglasses

Zenni Optical and Americas Best Contacts Eyeglasses Overview

Total reviews
58
422
Company responses
0
0
Issues resolved
2
3

Americas Best Contacts Eyeglasses was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 422 reviews. It is 364 reviews more than Zenni Optical received since Jun 9, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Zenni Optical customer support team than with Americas Best Contacts Eyeglasses customer service.

Zenni Optical and Americas Best Contacts Eyeglasses Consumer Ratings

Rank
61 out of 636 in Medical Supplies and Equipment category
76 out of 636 in Medical Supplies and Equipment category
Customer service
94 in category
52 in category
Product or Service Quality
84 in category
68 in category
Price Affordability
44 in category
99 in category

According to consumer ratings and reviews, Zenni Optical ranks 15 points higher in the Medical Supplies and Equipment category than Americas Best Contacts Eyeglasses. People gave Zenni Optical 1.3 stars for Customer service criterion in Medical Supplies and Equipment category and it is 111 points higher than the worst rated brand in this category. At the same time, Americas Best Contacts Eyeglasses was rated 1.8 stars for Customer service criterion in this category and it is 153 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Americas Best Contacts Eyeglasses has a higher rating than Zenni Optical. Regarding Price Affordability criterion, consumers gave Zenni Optical 3 stars and it is 79% greater than other in category. Americas Best Contacts Eyeglasses however was rated 2 stars and it is 52% greater than other in category.

Zenni Optical and Americas Best Contacts Eyeglasses Rating Details

Customer service
1.3 (30 reviews)
1.8 (97 reviews)
Reviewer's quote

Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..

Daleysa

...Worst customer service ever. One older woman left in tears. One family waited over an hour to get help...

PissedConsumer1717673
Product or Service Quality
1.7 (29 reviews)
1.9 (68 reviews)
Reviewer's quote

Family has used Zenni for several years, but if I can’t get this resolved, we will never use this company again. This is very frustrating when you desperately need your glasses. They said to send them. I’ve done everything I know to do, and can’t get an answer.

Jackie S

Went in for the two pair for $99 deal for my 12 year old. Eye exam went well. Clerk who checked us out slid a post it with the price across the table to me with $445.00 written on it. When questioned, she stated the higher price was due to my son's lenses. When questioned repeatedly about where it...

Vanessa D
Price Affordability
3 (26 reviews)
2 (82 reviews)
Reviewer's quote

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

Petro

...will cost me three times the amount of your price of $99. I don't think it's fair that you advertise for one price and charge a different price because of the prescription. if the price is 69 or $99...

Tyrique

Zenni Optical and Americas Best Contacts Eyeglasses Pros and Cons

Pros
  • Prices
  • I liked that i had an option to order glasses online
  • Price
  • Location
  • Some of the staff
  • Doctor and staff
Cons
  • Terrible refund and repair policy
  • Order not delivered as promised
  • Poor product quality
  • Pushy and incompetent optomitrist
  • Lack of customer service
  • False advertising

Zenni Optical and Americas Best Contacts Eyeglasses Most Positive Reviews

Top rated reviews
5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

5

I have an issue with my contact lense the breathable sofmeds. I just opened a brand new box and theres this filmy gunk...

Zenni Optical and Americas Best Contacts Eyeglasses Most Critical Reviews

Lowest rated reviews
1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

1

I have had to deal with a self-important employee of America's Best in Largo, Florida who refuses to okay my contact...

Zenni Optical and Americas Best Contacts Eyeglasses Latest Reviews

Recent published reviews

I have my order but my glasses are distance I need reading I have trued to log in but keeps saying invalid password my...

Read all 58 reviews
1.4

My husband went for an exam and new glasses got the exam and ordered new glasses, total bill was over 650.00 as we have...

Read all 422 reviews

Zenni Optical and Americas Best Contacts Eyeglasses Products and Services

Most reviewed product and services
  • Zenni Optical Eyeglasses (25 reviews)
  • Zenni Optical Customer Care (7 reviews)
  • Zenni Optical Sunglasses (4 reviews)
  • Americas Best Contacts Eyeglasses Eye Exam (138 reviews)
  • Americas Best Contacts Eyeglasses Customer Care (28 reviews)
  • Americas Best Contacts Eyeglasses Eyeglasses (16 reviews)