PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zenni Optical and Americas Best Contacts Eyeglasses as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zenni Optical
Americas Best Contacts Eyeglasses

Zenni Optical and Americas Best Contacts Eyeglasses Overview

Total reviews
64
432
Company responses
0
0
Issues resolved
2
3

Zenni Optical and Americas Best Contacts Eyeglasses Consumer Ratings

Rank
71 out of 472 in Medical Supplies and Equipment category
87 out of 472 in Medical Supplies and Equipment category
Customer service
103 in category
56 in category
Product or Service Quality
90 in category
73 in category
Reliability
96 in category
75 in category
Price Affordability
47 in category
108 in category

Zenni Optical and Americas Best Contacts Eyeglasses Rating Details

Customer service
1.3 (32 reviews)
1.8 (105 reviews)
Reviewer's quote

Items are cheap and poorly made, break quickly and customer service is very hard to get a hold of for information. Ones that do not break and good and dandy..

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...The level of customer service was extremely egregious. The doctor, Dr. Yang, performed a questionably rushed eye exam that took less than 5 minutes...

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Product or Service Quality
1.6 (31 reviews)
1.8 (75 reviews)
Reviewer's quote

ZENNI does not guarantee quality of product or service. Will imply any error in fulfilling Rx is customer misconception or customer fault. Only provides 50% refund with 30 days of purchase, however, it takes 2 weeks to fulfill order, so customer only has 2 weeks to return or settle a problem with...

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...They call me this morning and say they wont honor it plus corporate number is always busy and customer service never answers! Worse place ever! Will never buy his glasses here again!..

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Reliability
1.3 (28 reviews)
1.5 (61 reviews)
Reviewer's quote

Bought 3 pair of glasses, I cant see out of any of them. Return policy is ridiculous!

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To make a long story short, this quest for new contacts commenced on Feb. 22, 2020. I have been lied to, told that my lenses are being "rushed" (these are trial lenses). Now I ordered the lenses and the order is nowhere to be found. THEY HAVE COLLECTED THE MONEY FOR THE LENSES, BUT NOTHING IS BEING...

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Price Affordability
2.9 (27 reviews)
2 (88 reviews)
Reviewer's quote

Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to ask for a Return Authorization Number it became clear they were trying to make this process a real challenge. After repeated emails I finally got a Return Authorization Number...

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...will cost me three times the amount of your price of $99. I don't think it's fair that you advertise for one price and charge a different price because of the prescription. if the price is 69 or $99...

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Zenni Optical and Americas Best Contacts Eyeglasses Pros and Cons

Pros
  • Prices
  • I liked that i had an option to order glasses online
  • Price
  • Location
  • Some of the staff
  • Doctor and staff
Cons
  • Terrible refund and repair policy
  • Poor product quality
  • Order not delivered as promised
  • Pushy and incompetent optomitrist
  • Lack of customer service
  • False advertising

Zenni Optical and Americas Best Contacts Eyeglasses Most Positive Reviews

Top rated reviews
5

I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit i...

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5

I have an issue with my contact lense the breathable sofmeds. I just opened a brand new box and theres this filmy gunk...

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4.9

I am a first time consumer with Zenni, I called twice for assistance as I needed help with the measurements, which are...

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5

I win in that exam on January 10th. I got the two pair progressive non line bifocals. I had one pair made to glasses...

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Zenni Optical and Americas Best Contacts Eyeglasses Most Critical Reviews

Lowest rated reviews
1

First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made,...

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1

I have had to deal with a self-important employee of America's Best in Largo, Florida who refuses to okay my contact...

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1

I ordered prescription sunglasses for a vacation and chose priority shipping which promises delivery in 10-14 days....

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1

They have very poor customer service skills and incompetent managers. They don't put customers first the manager walks...

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Zenni Optical and Americas Best Contacts Eyeglasses Latest Reviews

Recent published reviews
1

Bought 3 pair of glasses, I cant see out of any of them. Return policy is ridiculous!

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1.4

thay say 69.95 for tow pairs and you get they at have to pay 203.00 doller for one pairs and you suld have tow pairs it...

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1.9

Had eye glasses for little over 90 days and liked them, BUT lens just popped out of frames. Tried to get Zenni to...

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1

To make a long story short, this quest for new contacts commenced on Feb. 22, 2020. I have been lied to, told that my...

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Zenni Optical and Americas Best Contacts Eyeglasses Products and Services

Most reviewed product and services
  • Zenni Optical Eyeglasses (28 reviews)
  • Zenni Optical Customer Care (7 reviews)
  • Zenni Optical Sunglasses (4 reviews)
  • Americas Best Contacts Eyeglasses Eye Exam (141 reviews)
  • Americas Best Contacts Eyeglasses Customer Care (29 reviews)
  • Americas Best Contacts Eyeglasses Eyeglasses (18 reviews)