PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visionworks and Americas Best Contacts Eyeglasses as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visionworks
Americas Best Contacts Eyeglasses

Visionworks and Americas Best Contacts Eyeglasses Overview

Total reviews 640 467
Company responses 0 0
Issues resolved 7 3

Visionworks and Americas Best Contacts Eyeglasses Consumer Ratings

Rank
129 out of 966 in Medical Supplies and Equipment category
166 out of 966 in Medical Supplies and Equipment category
Customer service
139 in category
117 in category
Reliability
142 in category
172 in category
Price Affordability
151 in category
161 in category
Product or Service Quality
152 in category
178 in category

Visionworks and Americas Best Contacts Eyeglasses Rating Details

Customer service
1.6
(313 reviews)
1.8
(124 reviews)
Reviewer's quote

...The front desk reps that seat on the right on Oct 5 & 6 is extremely rude and lack customer service skills. And if you ask a question or question them. They will cancel your appointment and advised you that you cancel your appointment...

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...I don't believe in rewarding what is among the sorriest excuses of customer service that I have had in a very, very long time, and I hope you won't either. I will be spreading the word on this experience for quite some time to come..

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Reliability
1.6
(261 reviews)
1.4
(78 reviews)
Reviewer's quote

I have been visiting this location for years. I take my entire family in for our annual eye exam and order our glasses online through another retailer. Vision works (along with so many others) are at least five times more expensive than online. I have been doing this for so long that I am aware...

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I thought getting the order for them would be painless. It wasn't. The staff member handed me off to the manager, which struck me odd. It's glasses, not a car dealership. She was a bit off-putting with an attitude, which I found unnecessary and not very encouraging.The manager was going through the...

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Price Affordability
2.1
(260 reviews)
2
(108 reviews)
Reviewer's quote

...This time, she charged me for 6 boxes of contacts at full price with only a $23. 00 insurance discount - which is Bullshish!!!; she charged me full-price of $79. 00 plus tax for an eye exam; and she also charged me for "Contact Lens Disposable Evaluation", which is also supposed to be covered...

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I too was given one price and when they finally came in I was told a higher price. I took them back because I paid for the No Glare for better night vision, representative said it was applied to my lens. He said some times it may not be strong enough so he took out my lens and went around the rim...

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Product or Service Quality
1.8
(258 reviews)
1.7
(94 reviews)
Reviewer's quote

I ended the conversation and contacted Visionworks customer service to submit a complaint. After completing the complaint, I reviewed my text messages and discovered the pair of text messages from Visionworks on Monday, Mar 11, 2024 confirming the Monday Mar 18, 2024 appointments. I again contact...

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...Her customer service skills defiantly need to be improved. If you do not like your job then go elsewhere and work where you do not have to interact with people..

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Visionworks and Americas Best Contacts Eyeglasses Pros and Cons

Pros
  • Variety
  • Terrable
  • Location
  • Location
  • Some of the staff
  • Doctor and staff
Cons
  • Horrible customer service
  • Poor customer service representatives
  • Not-so-caring-staff
  • Pushy and incompetent optomitrist
  • Lack of customer service
  • False advertising

Visionworks and Americas Best Contacts Eyeglasses Most Positive Reviews

Top rated reviews
5

Great service and great prices

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5

I went to the America's Best in Cincinnati (Eastgate, zip: 45245). I initially canceled my appointment due to poor...

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5

I stopped by the Herndon store to see if by chance I could get an eye glass tune up. The associate replaced the nose...

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5

I win in that exam on January 10th. I got the two pair progressive non line bifocals. I had one pair made to glasses...

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Visionworks and Americas Best Contacts Eyeglasses Most Critical Reviews

Lowest rated reviews
1

I have been visiting this location for years. I take my entire family in for our annual eye exam and order our glasses...

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1

My mom and I went to American Best in Grrenville SC on Haywood Road in June (2015) we paid $400 we gave them our...

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1

gwen wallace
7:08 AM (3 minutes ago)

to Visionworks
I'm so upset I went back 4 times to pick up my new lens. they...

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1

Horrible online service. Ordered contacts on the 8th. It's the 23rd and they don't even have them in the warehouse. Now...

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Visionworks and Americas Best Contacts Eyeglasses Latest Reviews

Recent published reviews
1

On Friday, Mar 17, 2023 my son and I had our last exam at the Visionworks in Seekonk, MA. At the end of that...

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No votes

I have insurance, was never told they did not take my insurance, in fact, I was told that they did and that it would...

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No votes

Very helpful and friendly! Dr was great explaining different options for my needs.Its been awhile for me to come in.

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2.1

My wife had a bad experience with Lasik Plus, and needed glasses to get her through the next 5 weeks until the correctiv...

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