PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jcpenney Optical and Americas Best Contacts Eyeglasses as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jcpenney Optical
Americas Best Contacts Eyeglasses

Jcpenney Optical and Americas Best Contacts Eyeglasses Overview

Total reviews 176 445
Company responses 0 0
Issues resolved 0 3

Jcpenney Optical and Americas Best Contacts Eyeglasses Consumer Ratings

Rank
123 out of 584 in Medical Supplies and Equipment category
102 out of 584 in Medical Supplies and Equipment category
Customer service
111 in category
74 in category
Product or Service Quality
122 in category
85 in category
Price Affordability
94 in category
98 in category
Reliability
102 in category
95 in category

Jcpenney Optical and Americas Best Contacts Eyeglasses Rating Details

Customer service
1.4 (101 reviews)
1.7 (112 reviews)
Reviewer's quote

...better, but to give you my every day glasses is tuff because I can not see out of my old lenses and it takes two weeks for them to come back, Plus and your customer service rep advised me that you accept Independent Health and she even billed the account in front of me. I was denied for non par...

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...The level of customer service was extremely egregious. The doctor, Dr. Yang, performed a questionably rushed eye exam that took less than 5 minutes...

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Product or Service Quality
1.4 (88 reviews)
1.8 (81 reviews)
Reviewer's quote

...My mistake to think that JC Penny cared about quality and customer service..

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...Americas best says you half to buy warrantee even to cover defective product. Would not do anything other than sell me new frames at full cost of new glasses LensCrafters fixed them for free..

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Price Affordability
2.1 (88 reviews)
2 (96 reviews)
Reviewer's quote

...00 two pair for one price glasses. It has been 3 weeks and can't reach them by phone!..

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...Then the last associate who is telling me the prices and I said I want the best lens you sell for my glasses. She replies $55 per frame. I said no problem...

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Reliability
1.3 (86 reviews)
1.4 (68 reviews)
Reviewer's quote

I need my glasses I cannot see my insurAnce paid already

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I was seen in October and was told that they would reach out to me to come in and pick up my trail lenses. They never called it I have called and spoke with different people claiming to be a manager. If they are managers they should be fired along with the entire staff. Except Dr. Nicolson.I can...

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Jcpenney Optical and Americas Best Contacts Eyeglasses Pros and Cons

Pros
  • Selection of glasses
  • Do no like
  • Dr lelonek
  • Location
  • Some of the staff
  • Doctor and staff
Cons
  • Customer service
  • Poor quality of glasses
  • Defective glasses
  • Pushy and incompetent optomitrist
  • Lack of customer service
  • False advertising

Jcpenney Optical and Americas Best Contacts Eyeglasses Most Positive Reviews

Top rated reviews
5

I cannot see out of my no libe lenses at allcannot read or even find the place to read. They are both useless. Went...

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5

I have an issue with my contact lense the breathable sofmeds. I just opened a brand new box and theres this filmy gunk...

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5

I have been buying my glasses at Penny's for many years. Never had a problem until last visit. Everyone helped me...

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5

I win in that exam on January 10th. I got the two pair progressive non line bifocals. I had one pair made to glasses...

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Jcpenney Optical and Americas Best Contacts Eyeglasses Most Critical Reviews

Lowest rated reviews
1

I went to JCPenney Optical in Westfield Mall in Florida because I heard about their 60% off glasses deal. I have a...

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1

I have had to deal with a self-important employee of America's Best in Largo, Florida who refuses to okay my contact...

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1

They are horrible scratch like no eye glasses I've ever seen 60 days old they are far worse than my old glasses 6 years...

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1

They have very poor customer service skills and incompetent managers. They don't put customers first the manager walks...

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Jcpenney Optical and Americas Best Contacts Eyeglasses Latest Reviews

Recent published reviews
1

I am so mad!!!! Ive been to JC Pennys optical 5 times!!! And they are never open!!! Their website says theyre open NOW...

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1

I was seen in October and was told that they would reach out to me to come in and pick up my trail lenses. They never...

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1

Husband and went to get our glasses. Took way too long then no one ever answers the phone. Then added the insurance to o...

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2.5

Went for promotion and was going to use my lens, she checked they werent on a no list and they werent so I was good....

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Jcpenney Optical and Americas Best Contacts Eyeglasses Products and Services

Most reviewed product and services
  • Jcpenney Optical Eyeglasses (71 reviews)
  • Jcpenney Optical Shipping Service (9 reviews)
  • Jcpenney Optical Manager (7 reviews)
  • Americas Best Contacts Eyeglasses Eye Exam (142 reviews)
  • Americas Best Contacts Eyeglasses Eyeglasses (22 reviews)
  • Americas Best Contacts Eyeglasses Deal (14 reviews)