PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Eyebuydirect and Americas Best Contacts Eyeglasses as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Eyebuydirect
Americas Best Contacts Eyeglasses

Eyebuydirect and Americas Best Contacts Eyeglasses Overview

Total reviews
172
434
Company responses
0
0
Issues resolved
2
3

Eyebuydirect and Americas Best Contacts Eyeglasses Consumer Ratings

Rank
32 out of 475 in Medical Supplies and Equipment category
88 out of 475 in Medical Supplies and Equipment category
Customer service
31 in category
59 in category
Price Affordability
19 in category
110 in category
Product or Service Quality
28 in category
75 in category
Reliability
32 in category
79 in category

Eyebuydirect and Americas Best Contacts Eyeglasses Rating Details

Customer service
2.4 (52 reviews)
1.8 (106 reviews)
Reviewer's quote

Attempting to contact customer service for an order error in my Prescription for eyeglasses. Waited 54 minutes on hold then call was disconnected. Tried to use "Live Chat Portal" never actually does anything but take information and then closes...

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...The level of customer service was extremely egregious. The doctor, Dr. Yang, performed a questionably rushed eye exam that took less than 5 minutes...

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Price Affordability
3.9 (50 reviews)
2 (88 reviews)
Reviewer's quote

I got no extra frills (no glare coating etc) and the final price was 5. 25 a pair, the glare is not bad at all you'd need to be staring directly at a light for it to matter and even if these were the worst glasses in the world you CANNOT beat that price. I've worn glasses and contacts my whole life...

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...will cost me three times the amount of your price of $99. I don't think it's fair that you advertise for one price and charge a different price because of the prescription. if the price is 69 or $99...

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Product or Service Quality
2.8 (47 reviews)
1.8 (75 reviews)
Reviewer's quote

Poor return service...

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...They call me this morning and say they wont honor it plus corporate number is always busy and customer service never answers! Worse place ever! Will never buy his glasses here again!..

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Reliability
2.2 (38 reviews)
1.5 (62 reviews)
Reviewer's quote

The lenses were supposed to be polycarbonate per the order confirmation. Turns out they were not. I fell and one of the lenses shattered. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Over $25,000 in medical bills. Expert...

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I went to get glasses and contacts.I asked the Rep why did I not get two pairs for $69.00. He started to.talk about STOCKS. When I went to pick them up they had been ordered ALL WRONG. The first thing I said when I ordered the glasses is that I DO NOT want any bifocals of any sort because I cant...

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Eyebuydirect and Americas Best Contacts Eyeglasses Pros and Cons

Pros
  • Prices
  • Shipping speed
  • Price
  • Location
  • Some of the staff
  • Doctor and staff
Cons
  • Customer service
  • Very dissapointed
  • Not following up with customer
  • Pushy and incompetent optomitrist
  • Lack of customer service
  • False advertising

Eyebuydirect and Americas Best Contacts Eyeglasses Most Positive Reviews

Top rated reviews
5

I have ordered a total of 7 pairs of glasses from eyebuydirect so far. 3 pairs for me, and 4 pairs for my youngest. Th...

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5

I have an issue with my contact lense the breathable sofmeds. I just opened a brand new box and theres this filmy gunk...

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5

I read several negative reviews on a few sites AFTER ordering three pair of glasses from EyeBuyDirect. I had a horrible...

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5

I win in that exam on January 10th. I got the two pair progressive non line bifocals. I had one pair made to glasses...

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Eyebuydirect and Americas Best Contacts Eyeglasses Most Critical Reviews

Lowest rated reviews
1

I ordered 2 pairs of glasses. One pair came and didn't look anything like the picture. They have a dull stone frame....

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1

I have had to deal with a self-important employee of America's Best in Largo, Florida who refuses to okay my contact...

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1

I was skeptical about buying eyeglasses online. However having seen my roommate buy and return a few pairs of glasses...

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1

They have very poor customer service skills and incompetent managers. They don't put customers first the manager walks...

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Eyebuydirect and Americas Best Contacts Eyeglasses Latest Reviews

Recent published reviews
1.3

Poor return service...dishonest reps.

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No votes

They ordered progressive lenses and I distinctly said when I placed my order that I DO NOT want any bifocals. That was...

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1

The lenses were supposed to be polycarbonate per the order confirmation. Turns out they were not. I fell and one of the...

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1.4

I went to get glasses and contacts.
I asked the Rep why did I not get two pairs for $69.00. He started to.talk about STOC...

Read full review

Eyebuydirect and Americas Best Contacts Eyeglasses Products and Services

Most reviewed product and services
  • Eyebuydirect Eyeglasses (62 reviews)
  • Eyebuydirect Shipping Service (18 reviews)
  • Eyebuydirect Customer Care (10 reviews)
  • Americas Best Contacts Eyeglasses Eye Exam (141 reviews)
  • Americas Best Contacts Eyeglasses Customer Care (29 reviews)
  • Americas Best Contacts Eyeglasses Eyeglasses (19 reviews)