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American Web Loan

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 275 TOTAL REVIEWS
  • $80.9K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Staff
Billing Practices
  • Process quickly 4
  • Free money 2
  • Honesty 2
  • Easy to make payments 1
  • Expediency of approval with low credit score 1

Customers don't like

  • Process not explained clearly6
  • Terms4
  • Getting ripped off3
  • Refusal to communicate via e-mail3
  • Taken advantage of2
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 989 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.3K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Staff
Billing Practices
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3
  • Easy to access by phone 3

Customers don't like

  • Being treated like a criminal7
  • Did not resove issue5
  • Employees unwillingness to help5
  • Horrible customer service4
  • Unwillingness to fix problem usaa created4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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