PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Strategic Insurance and Southern Oak Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Strategic Insurance
Southern Oak Insurance

American Strategic Insurance and Southern Oak Insurance Overview

Total reviews 52 12
Company responses 0 0
Issues resolved 2 0

American Strategic Insurance and Southern Oak Insurance Consumer Ratings

Rank
102 out of 1080 in Insurance category
110 out of 1080 in Insurance category
Customer service
158 in category
66 in category
Product or Service Quality
74 in category
80 in category
Reliability
72 in category
40 in category
Price Affordability
90 in category
73 in category

American Strategic Insurance and Southern Oak Insurance Rating Details

Customer service
1.3 (22 reviews)
1.8 (5 reviews)
Reviewer's quote

I THEN SPOKE WITH CUSTOMER SERVICE AND THEY ADVISED ME THAT WALLACE MILLER WAS WORKING ON MY CLAIM, NO ONE KNEW WHAT HAPPENDED TO THE FIRST ADJUSTOR. LEFT SERVAL MESSAGE FOR MR MILLER AND NEVER HEARD FROM HIM IN WHICH STATES ON VM HE WILL CALL YOU BACK IN 48 HOURS. I CALLED VERY UPSET AND ASKED TO...

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The yearly premium is unbelievable just because it's an older home. *** it's solid concrete inside and out. Nothing wrong with wiring etc. It's all because of age of the home. Those homes build in the 50's are better built than brand new ones today. Yet I pay 2600.00 a year 1200 sq. Ft house. It's...

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Product or Service Quality
1.7 (21 reviews)
1.7 (6 reviews)
Reviewer's quote

...I was happy with their service..

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No notice regarding no hazard insurance coverage

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Reliability
1.6 (21 reviews)
2 (4 reviews)
Reviewer's quote

ASI not only won't cover the damages for the second sewer back up in my basement last month, because I supposedly don't have coverage, but now they're saying they shouldn't have paid for the damages in January either. How many insurance companies do you know of who pay out thousands of dollars on a...

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I needed a new home insurance company after Sunshine State closed it's doors in Florida and I was suddenly left with less coverage and a higher rate with another carrier without very much help from my agent. After comparing a few home insurance carriers I chose Southern Oak Insurance. They were...

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Price Affordability
2.1 (19 reviews)
2.3 (3 reviews)
Reviewer's quote

My mortgage escrow paid them $905 for homeowner's insurance and they won't refund the money. I purchased the home 15 months ago, bitter divorce, domestic violence. My ex had policy in his name and they won't cancel the policy even though he's not living in the home, no longer on the mortgage or...

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No items

American Strategic Insurance and Southern Oak Insurance Pros and Cons

Pros
  • Buyer beware for what you get
  • Somewhat low cost home insurance
  • Initial comparative costs
  • Quality home insurance
  • Customer service
Cons
  • Time promised it would take and did not fulfill
  • Dont want to pay a lagit claim
  • Customer service
  • What i found out about them on this computer
  • Price increases and coverage excuses

American Strategic Insurance and Southern Oak Insurance Most Positive Reviews

Top rated reviews
5

Had inspection on the 21st of April, suppose to take 7-10 Business days and today is the 15th of May 2018.
Called the lad...

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5

I needed a new home insurance company after Sunshine State closed it's doors in Florida and I was suddenly left with...

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5

My home was burglarized and they did damage to my patio, broke the sliding glass doors to get in, made a horrible mess,...

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No votes

American Strategic Insurance and Southern Oak Insurance Most Critical Reviews

Lowest rated reviews
1

The company is very sneaky and receptive. They placed on my policy an "endorsement" of non-structural damage. I had my h...

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1

They cannot set up direct payment or automatic payment. When I call I get a different answer each time. Idiots, no idea...

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1

I had water damage and called my insurance. I was under the impression that they were sending out preventative care so...

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1

Hurricane Irma - lost power for +24 hours. Had to throw out our refrigerated food. Southern Oak now wants to physically...

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American Strategic Insurance and Southern Oak Insurance Latest Reviews

Recent published reviews
No votes

Cheryl Moran was our claim person. She reacted immediately upon our calling and felt like she jumped right in to help...

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1

The yearly premium is unbelievable just because it's an older home. *** it's solid concrete inside and out. Nothing...

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1.2

ASI not only won't cover the damages for the second sewer back up in my basement last month, because I supposedly don't...

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1

No notice regarding no hazard insurance coverage

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American Strategic Insurance and Southern Oak Insurance Products and Services

Most reviewed product and services
  • American Strategic Insurance Homeowners Insurance (12 reviews)
  • American Strategic Insurance Homeowners Policy Claim (9 reviews)
  • American Strategic Insurance Customer Care (7 reviews)
  • Southern Oak Insurance Homeowners Insurance (6 reviews)
  • Southern Oak Insurance Homeowners Policy Claim (1 review)