PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Strategic Insurance and Homesite Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Strategic Insurance
Homesite Insurance

American Strategic Insurance and Homesite Insurance Overview

Total reviews 52 40
Company responses 0 0
Issues resolved 2 0

American Strategic Insurance and Homesite Insurance Consumer Ratings

Rank
102 out of 1079 in Insurance category
315 out of 1079 in Insurance category
Customer service
159 in category
199 in category
Product or Service Quality
76 in category
387 in category
Reliability
73 in category
357 in category
Price Affordability
91 in category
268 in category

American Strategic Insurance and Homesite Insurance Rating Details

Customer service
1.3 (22 reviews)
1.2 (18 reviews)
Reviewer's quote

I THEN SPOKE WITH CUSTOMER SERVICE AND THEY ADVISED ME THAT WALLACE MILLER WAS WORKING ON MY CLAIM, NO ONE KNEW WHAT HAPPENDED TO THE FIRST ADJUSTOR. LEFT SERVAL MESSAGE FOR MR MILLER AND NEVER HEARD FROM HIM IN WHICH STATES ON VM HE WILL CALL YOU BACK IN 48 HOURS. I CALLED VERY UPSET AND ASKED TO...

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...In an unprecedented time of a national health emergency when most companies are being compassionate and fair with customers this stands out as the worst customer service I've ever had..

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Product or Service Quality
1.7 (21 reviews)
1 (18 reviews)
Reviewer's quote

...I was happy with their service..

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...and how she never answered my question, the supervisor told me that she was going to be in charge of my claim and that she was going to make sure I had good service. Later the Adjuster called me, sent me emails, asking all sorts of questions of the trailer and the things that were on the trailer. She the adjuster then called me, and said that the things that were on the trailer were...

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Reliability
1.6 (21 reviews)
1 (16 reviews)
Reviewer's quote

ASI not only won't cover the damages for the second sewer back up in my basement last month, because I supposedly don't have coverage, but now they're saying they shouldn't have paid for the damages in January either. How many insurance companies do you know of who pay out thousands of dollars on a...

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I bundled my homeowner policy with my auto for the savings. The policy was issued 2 weeks prior to the effective date and an inspection was conducted. On the day the policy went into effect it had already been inspected and the results reviewed. I had some minor algae growth on the roof and some...

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Price Affordability
2.1 (19 reviews)
1.2 (16 reviews)
Reviewer's quote

My mortgage escrow paid them $905 for homeowner's insurance and they won't refund the money. I purchased the home 15 months ago, bitter divorce, domestic violence. My ex had policy in his name and they won't cancel the policy even though he's not living in the home, no longer on the mortgage or...

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Back in January of 2019 one of my dogs had bit my neighbor in the face. This was not a malicious act from my dog is was a matter of self defense and there is a long history of my neighbor harassing my dog.In any case I filed a claim and the process was going smoothly until I found out from my...

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American Strategic Insurance and Homesite Insurance Pros and Cons

Pros
  • Buyer beware for what you get
  • Somewhat low cost home insurance
  • Initial comparative costs
  • Claims agent cooperative
  • But as time went by it got to be a real hassle
  • Website
Cons
  • Time promised it would take and did not fulfill
  • Dont want to pay a lagit claim
  • Customer service
  • Cannot be trusted
  • Way they treat customers
  • Unethical liars will do anything to get out of paying a claim

American Strategic Insurance and Homesite Insurance Most Positive Reviews

Top rated reviews
5

Had inspection on the 21st of April, suppose to take 7-10 Business days and today is the 15th of May 2018.
Called the lad...

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No votes
5

My home was burglarized and they did damage to my patio, broke the sliding glass doors to get in, made a horrible mess,...

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No votes

American Strategic Insurance and Homesite Insurance Most Critical Reviews

Lowest rated reviews
1

The company is very sneaky and receptive. They placed on my policy an "endorsement" of non-structural damage. I had my h...

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1

This company overvalued the replacement cost of our home by sixty percent. I argued with them about it when we started...

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1

I had water damage and called my insurance. I was under the impression that they were sending out preventative care so...

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1

A Tornado with wind and hail blew through our town and created much destruction. I called Homesite to place a claim as...

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American Strategic Insurance and Homesite Insurance Latest Reviews

Recent published reviews
No votes

Cheryl Moran was our claim person. She reacted immediately upon our calling and felt like she jumped right in to help...

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1

I bundled my homeowner policy with my auto for the savings. The policy was issued 2 weeks prior to the effective date...

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1.2

ASI not only won't cover the damages for the second sewer back up in my basement last month, because I supposedly don't...

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1

Please be aware if you are ordered to do any repairs after a new policy inspection, even major work such as a roof...

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American Strategic Insurance and Homesite Insurance Products and Services

Most reviewed product and services
  • American Strategic Insurance Homeowners Insurance (12 reviews)
  • American Strategic Insurance Homeowners Policy Claim (9 reviews)
  • American Strategic Insurance Customer Care (7 reviews)
  • Homesite Insurance Homeowners Policy Claim (10 reviews)
  • Homesite Insurance Claim (5 reviews)
  • Homesite Insurance Customer Care (3 reviews)