PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fema and American Strategic Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fema
American Strategic Insurance

Fema and American Strategic Insurance Overview

Total reviews
259
50
Company responses
0
0
Issues resolved
1
2

Fema and American Strategic Insurance Consumer Ratings

Rank
74 out of 1104 in Governmental Organizations and Politics category
87 out of 1068 in Insurance category
Customer service
47 in category
150 in category
Product or Service Quality
42 in category
74 in category
Price Affordability
44 in category
83 in category
Website
61 in category
105 in category

Fema and American Strategic Insurance Rating Details

Customer service
1.2 (133 reviews)
1.3 (21 reviews)
Reviewer's quote

I called the customer service number every other day (because every time I call that is what I am told to do) to check on the status of my claim which is pending and is still pending and has been pending for over 3 weeks. Every time I call I get the same answer which is I don't know I don't know I...

Read full review

I THEN SPOKE WITH CUSTOMER SERVICE AND THEY ADVISED ME THAT WALLACE MILLER WAS WORKING ON MY CLAIM, NO ONE KNEW WHAT HAPPENDED TO THE FIRST ADJUSTOR. LEFT SERVAL MESSAGE FOR MR MILLER AND NEVER HEARD FROM HIM IN WHICH STATES ON VM HE WILL CALL YOU BACK IN 48 HOURS. I CALLED VERY UPSET AND ASKED TO...

Read full review
Product or Service Quality
1.2 (122 reviews)
1.7 (20 reviews)
Reviewer's quote

...The customer service reps are the worst I've ever spoke to. I've submitted several appeals pertaining to my case, I've received little to no help. I have faith and I'm let down...

Read full review

...I was happy with their service..

Read full review
Price Affordability
1.4 (96 reviews)
2.2 (18 reviews)
Reviewer's quote

Bank of America told Jerry that unless he changed his coverage, they would add the remaining coverage at a much higher price and charge him. Even though Jerry was trying to do everything asked of him, FEMA and BANK of AMERICA refused to make an exception to help this customer in a Catch 22...

Read full review

My mortgage escrow paid them $905 for homeowner's insurance and they won't refund the money. I purchased the home 15 months ago, bitter divorce, domestic violence. My ex had policy in his name and they won't cancel the policy even though he's not living in the home, no longer on the mortgage or...

Read full review
Website
1.7 (117 reviews)
1.9 (12 reviews)
Reviewer's quote

...com i will be creating a website TODAY one thing i ask is you dont dam the people who can effect change. ..

Read full review

After taking forever on a water damage claim from a clogged pipe (that is covered)They denied the obvious claim.Sent an adjuster, Then denied, Sent a structural engineer,Then denied, Not once did either of them or the claim rep say we need to dig into this and see the clog in the pipe that caused...

Read full review

Fema and American Strategic Insurance Pros and Cons

Pros
  • Response time
  • Lady who called was nice
  • Easy to get them on the phone
  • Buyer beware for what you get
  • Somewhat low cost home insurance
  • Initial comparative costs
Cons
  • Customer service
  • Lack of empathy
  • Lack of concern for the public
  • Time promised it would take and did not fulfill
  • Customer service
  • Not customer friendly

Fema and American Strategic Insurance Most Positive Reviews

Top rated reviews
5

We were approved for a FEMA MHU. My son is disabled, so we got a unit that would support his needs. It has now been...

Read full review
5

Had inspection on the 21st of April, suppose to take 7-10 Business days and today is the 15th of May 2018.
Called the lad...

Read full review
5

fema inspected my home but refused me assistance because the flood only affected my den! they said the rest of my home...

Read full review
5

My home was burglarized and they did damage to my patio, broke the sliding glass doors to get in, made a horrible mess,...

Read full review

Fema and American Strategic Insurance Most Critical Reviews

Lowest rated reviews
1

In 2007 our property was suddenly put in a SFHA. We are in Laramie county, Wyoming. Unbeknown to us at purchase in 2004...

Read full review
1

The company is very sneaky and receptive. They placed on my policy an "endorsement" of non-structural damage. I had my h...

Read full review
1

FEMA is a great big waste of time and hope. S.C. just recently had one of the biggest floods. Citizens were urged to...

Read full review
1

I had water damage and called my insurance. I was under the impression that they were sending out preventative care so...

Read full review

Fema and American Strategic Insurance Latest Reviews

Recent published reviews
2.5

I have talked with everyone I could about this issue. No one can give me answers. I am a citizen of USA. I am a white...

Read full review
1.3

Sent cancellation form to ASI for refund 3/20/20...said they didn't receive. They lie. Received check #0009427764 for...

Read full review
1

I was promised I can try to cottage but a local company but now theyre saying they were stolen so what do I do now

Read full review
1

My mortgage escrow paid them $905 for homeowner's insurance and they won't refund the money. I purchased the home 15...

Read full review

Fema and American Strategic Insurance Products and Services

Most reviewed product and services
  • Fema Disaster Assistance (94 reviews)
  • Fema Customer Care (52 reviews)
  • Fema Claim (18 reviews)
  • American Strategic Insurance Homeowners Insurance (11 reviews)
  • American Strategic Insurance Homeowners Policy Claim (9 reviews)
  • American Strategic Insurance Customer Care (7 reviews)