PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Standard and Sterling Plumbing as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Standard
Sterling Plumbing

American Standard and Sterling Plumbing Overview

Total reviews 82 13
Company responses 0 0
Issues resolved 0 0

American Standard and Sterling Plumbing Consumer Ratings

Rank
90 out of 260 in Pools, Spas and Plumbing Supplies category
11 out of 296 in Plumbing category
Customer service
68 in category
36 in category
Product or Service Quality
69 in category
11 in category
Value for money
77 in category
7 in category
Diversity of Products or Services
69 in category
9 in category

American Standard and Sterling Plumbing Rating Details

Customer service
1.3 (32 reviews)
1 (2 reviews)
Reviewer's quote

Case # 1521 You have the absolute worst customer service and parts department i have ever dealt with in my entire life. over 2 hours and 4 different people i have talked with just to get an ignitor for a water heater. this is a water heater for a nursing home and i still have yet to get an answer...

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In that time period the Customer Service Dept. told me Sterling had more orders this Summer than they were equipped to deliver in their normal time period, so they contracted out to a trucking company. That made it clear to me that it was the trucking company making the excuses and also not doing...

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Product or Service Quality
1.5 (28 reviews)
2 (2 reviews)
Reviewer's quote

...Customer Service just puts you one hold. Corp. office promised a return call never happened...

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...I was really shocked about this product. It was supposed to be a good door now it shattered all over him & his co-worker. This company needs to replace the door at no cost to the consumer...

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Value for money
1.3 (23 reviews)
2 (2 reviews)
Reviewer's quote

I still have not gotten my repairs on my new walk-in shower fixed, and it has been over 2 MONTH! I am going to have to sue American Standar to get my money back, and get my piece of *** shower out of my house! I will file in small claims court soon! American Standard has done nothing to correct a...

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No items

Diversity of Products or Services
1.9 (23 reviews)
3 (3 reviews)
Reviewer's quote

...Their products do not last or perform as they should for more than 3 years. Additionally, they do not and will not stand behind their so-called lifetime warranty!!! 1 MARCH 2016 ..

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The product (shower door) trim glue did adhere to the glass. Was unattached from the glass. Installer had to repair.

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American Standard and Sterling Plumbing Pros and Cons

Pros
  • Universal name
  • Unit is functioning properly
  • Flush power of the toilet i purchased is good
No votes
Cons
  • Poor customer service
  • Will not answer phone
  • Wasted money with plumbers trying to fix their faulty products
  • Delivery service and customer service

American Standard and Sterling Plumbing Most Positive Reviews

Top rated reviews
5

I was waiting for email from them. They had added a period in middle. She fixed it

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5

The agent was excellent and told me what to do. Xxellent!!!!

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4.3

My toilet bowl was leaking. And earlier call to American standard resulted in theyre sending me for valves to fix the...

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3.2

The product (shower door) trim glue did adhere to the glass. Was unattached from the glass. Installer had to repair.

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American Standard and Sterling Plumbing Most Critical Reviews

Lowest rated reviews
1

We have 3 crane toilets and 2 out of the 3 tanks have spontaneously ruptured in the the past year with the most recent o...

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1

Shower door broke after a couple years now I've been informed, after waiting 20 min, no longer available! I would not...

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1

Do not purchase anything from American Standard. Their products do not last or perform as they should for more than 3...

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1

My husband and his co-worker were installing a Sterling Glass Shower Door. My husband held the shower door by the glass...

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American Standard and Sterling Plumbing Latest Reviews

Recent published reviews
1

I had a appointment scheduled for my mom, when they called and confirmed they insisted i was there as i am helping her w...

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No votes

not enough water in the bowl

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No votes

the toliet doest fill up after first flush..you have to flush again and then it works

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No votes

Trouble with toilet and seat

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American Standard and Sterling Plumbing Products and Services

Most reviewed product and services
  • American Standard Toilet (19 reviews)
  • American Standard Champion 4 Toilet (7 reviews)
  • American Standard Shower Installation (5 reviews)
  • Sterling Plumbing Door (1 review)