PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pfister and American Standard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pfister

Pfister

Has Verified Representatives
2.4
Pfister
American Standard

Pfister and American Standard Overview

Total reviews
134
79
Company responses
16
0
Issues resolved
1
0

Pfister and American Standard Consumer Ratings

Rank
35 out of 251 in Pools, Spas and Plumbing Supplies category
77 out of 251 in Pools, Spas and Plumbing Supplies category
Customer service
32 in category
63 in category
Product or Service Quality
43 in category
63 in category
Warranty
19 in category
44 in category
Value for money
39 in category
72 in category

Pfister and American Standard Rating Details

Customer service
1.9 (47 reviews)
1.3 (30 reviews)
Reviewer's quote

I tried calling customer service to discuss a dripping faucet issue and I've been on hold for 55 minutes and still holding!!..

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...Customer Service just puts you one hold. Corp. office promised a return call never happened...

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Product or Service Quality
1.8 (34 reviews)
1.5 (27 reviews)
Reviewer's quote

After none fixed the problem, I called customer service. After waiting on hold FOREVER, I was told that they had to send me a cartridge to try replacing (even though I already did that) So they sent one to me, we tried and it still didn't resolve the problem. So I called again, but this time took...

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...I WILL PROBABLY NEVER BUY ANOTHER AMERICAN STANDARD PRODUCT. PATHETIC!!!..

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Warranty
2.4 (34 reviews)
1.8 (20 reviews)
Reviewer's quote

Pfister Cantara pull down kitchen faucet hose sprung a leak. I didn't notice the leak because the only time it would leak is when the water was turned. Who looks under the sink with the water running unless they already know there is a problem. Discovered there was a problem when the carpet in the...

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I still have not gotten my repairs on my new walk-in shower fixed, and it has been over 2 MONTH! I am going to have to sue American Standar to get my money back, and get my piece of *** shower out of my house! I will file in small claims court soon! American Standard has done nothing to correct a...

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Value for money
1.9 (33 reviews)
1.3 (22 reviews)
Reviewer's quote

...You would think if you spent more money a faucet should work. I've had cheap faucet work forever. I thought I was upgrading but apparently only for looks...

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Then, they deliberately delayed refunding my deposit - first no acknowledgement, then allegedly returning money by delivering with no signature [despite nationwide porch thefts]. Many different stories about why they couldn't get my refund processed. Package never received?They refused to return...

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Pfister and American Standard Pros and Cons

Pros
  • Pretty faucet
  • Customer service
  • Looks good
  • Universal name
  • Unit is functioning properly
  • Flush power of the toilet i purchased is good
Cons
  • Flawed product
  • Cheap workmanship
  • Flooding of my house
  • Poor customer service
  • Wasted money with plumbers trying to fix their faulty products
  • No comunication

Pfister and American Standard Most Positive Reviews

Top rated reviews
5

After 17 plus years our kitchen sink faucet developed a small crack in the spray head and began to spray when we used th...

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5

I was waiting for email from them. They had added a period in middle. She fixed it

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5

I'm a professional installer with years of experience (over 50 to be exact) so I have used many installation guides. Fo...

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4.3

My toilet bowl was leaking. And earlier call to American standard resulted in theyre sending me for valves to fix the...

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Pfister and American Standard Most Critical Reviews

Lowest rated reviews
1

I tried twice calling customer service to order a new part for a leaking faucet (5 yrs old). Both times I think I got t...

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1

We have 3 crane toilets and 2 out of the 3 tanks have spontaneously ruptured in the the past year with the most recent o...

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1

I replaced my 25 Year old Moen fixtures. Nothing wrong with them just ugly and needed to freshen up the house. Kitchen...

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1

Do not purchase anything from American Standard. Their products do not last or perform as they should for more than 3...

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Pfister and American Standard Latest Reviews

Recent published reviews
No votes

Detailed info Case number is 202006808981....pictures... tracking #... etc.

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No votes

1882792 is the complaint I filled at PissedConsumer.com.

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No votes

After you sent the original email that I sent to you folks, I never heard from them. So today I decided I would try...

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No votes

Our Am Std model 2514.101 toilet has a small hole on the right side used to access the knobs that hold the long T-bolts...

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Pfister and American Standard Products and Services

Most reviewed product and services
  • Pfister Faucet (32 reviews)
  • Pfister Customer Care (11 reviews)
  • Pfister Faucet Replacement (5 reviews)
  • American Standard Toilet (19 reviews)
  • American Standard Champion 4 Toilet (7 reviews)
  • American Standard Shower Installation (5 reviews)