PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pfister and American Standard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pfister

Pfister

Has verified representatives
2.3
Pfister
American Standard

Pfister and American Standard Overview

Total reviews
126
72
Company responses
16
0
Issues resolved
1
0

Pfister was first mentioned on PissedConsumer on Oct 17, 2009 and since then this brand received 126 reviews. It is 54 reviews more than American Standard received since Jan 3, 2008.

Pfister and American Standard Consumer Ratings

Rank
35 out of 271 in Pools, Spas and Plumbing Supplies category
88 out of 271 in Pools, Spas and Plumbing Supplies category
Customer service
31 in category
62 in category
Warranty
23 in category
47 in category
Product or Service Quality
43 in category
68 in category

According to consumer ratings and reviews, Pfister ranks 53 points higher in the Pools, Spas and Plumbing Supplies category than American Standard. People gave Pfister 2 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 97 points higher than the worst rated brand in this category. At the same time, American Standard was rated 1.3 stars for Customer service criterion in this category and it is 66 points higher than the worst rated brand in this category. If we look at Warranty criterion, than we see that Pfister has a higher rating than American Standard. Regarding Product or Service Quality criterion, consumers gave Pfister 1.8 stars and it is 66% greater than other in category. American Standard however was rated 1.3 stars and it is 52% worse than other in category.

Pfister and American Standard Rating Details

Customer service
2 (43 reviews)
1.3 (28 reviews)
Reviewer's quote

I bought a Price Fister Faucet, Model # LF049LRGS but the Home Improvement store just gave me the customer service phone #. I called customer service and they said all they could do was provide a part that might fix it. I explained that I already replaced the dripping faucet with another brand...

Lisa S

...all the issues going on with my 5 month old American Standard Walk In shower I purchased for almost $9000, back in March of this year! I have begged the customer service/repair department to help, but they just keep ignoring me! The shower was very poorly installed, leaving unsafe conditions for me, as I am disabled now. That is the #1...

Michayla
Warranty
2.3 (31 reviews)
1.6 (18 reviews)
Reviewer's quote

Pfister Cantara pull down kitchen faucet hose sprung a leak. I didn't notice the leak because the only time it would leak is when the water was turned. Who looks under the sink with the water running unless they already know there is a problem. Discovered there was a problem when the carpet in the...

Richard

I still have not gotten my repairs on my new walk-in shower fixed, and it has been over 2 MONTH! I am going to have to sue American Standar to get my money back, and get my piece of *** shower out of my house! I will file in small claims court soon! American Standard has done nothing to correct a...

Michayla
Product or Service Quality
1.8 (31 reviews)
1.3 (23 reviews)
Reviewer's quote

When you first buy a Pfister, you get about six months to a year of service out of the faucet before your first cabinet flood. Then you take a week to figure out that it's caused by the ridiculous swivel joint in the hose. After that, it takes another week or two to hunt down a source for the...

Karlei

...I WILL PROBABLY NEVER BUY ANOTHER AMERICAN STANDARD PRODUCT. PATHETIC!!!..

David T

Pfister and American Standard Pros and Cons

Pros
  • Pretty faucet
  • Customer service
  • Looks good
  • Unit is functioning properly
  • Flush power of the toilet i purchased is good
  • Easier access
Cons
  • Flawed product
  • Flooding of my house
  • Cheap workmanship
  • Poor customer service
  • Wasted money with plumbers trying to fix their faulty products
  • No comunication

Pfister and American Standard Most Positive Reviews

Top rated reviews
5

After 17 plus years our kitchen sink faucet developed a small crack in the spray head and began to spray when we used th...

3.3

Toilet flushing mechanism , doesn’t work correctly, sluggish flush when idle for awhile. Same problem as the last toilet...

Pfister and American Standard Most Critical Reviews

Lowest rated reviews
1

I tried twice calling customer service to order a new part for a leaking faucet (5 yrs old). Both times I think I got t...

1

We have 3 crane toilets and 2 out of the 3 tanks have spontaneously ruptured in the the past year with the most recent o...

Pfister and American Standard Latest Reviews

Recent published reviews
1.3

Always bought Pfister products but my kitchen faucet won’t stay on, lever keeps going off. Contacted company and they...

Read all 126 reviews

Keeps running and doesn’t flush correctly.

Read all 72 reviews

Pfister and American Standard Products and Services

Most reviewed product and services
  • Pfister Faucet (32 reviews)
  • Pfister Customer Care (9 reviews)
  • Pfister Shipping Service (5 reviews)
  • American Standard Toilet (17 reviews)
  • American Standard Champion 4 Toilet (6 reviews)
  • American Standard Shower Installation (5 reviews)