PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Standard and Pfister as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pfister

Pfister

Has Verified Representatives
2.4
American Standard
Pfister

American Standard and Pfister Overview

Total reviews
78
131
Company responses
0
16
Issues resolved
0
1

American Standard and Pfister Consumer Ratings

Rank
90 out of 253 in Pools, Spas and Plumbing Supplies category
36 out of 253 in Pools, Spas and Plumbing Supplies category
Customer service
67 in category
35 in category
Product or Service Quality
67 in category
46 in category
Value for money
73 in category
42 in category
Diversity of Products or Services
67 in category
34 in category

American Standard and Pfister Rating Details

Customer service
1.3 (30 reviews)
1.9 (47 reviews)
Reviewer's quote

...Customer Service just puts you one hold. Corp. office promised a return call never happened...

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I tried calling customer service to discuss a dripping faucet issue and I've been on hold for 55 minutes and still holding!!..

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Product or Service Quality
1.4 (26 reviews)
1.8 (34 reviews)
Reviewer's quote

...I WILL PROBABLY NEVER BUY ANOTHER AMERICAN STANDARD PRODUCT. PATHETIC!!!..

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After none fixed the problem, I called customer service. After waiting on hold FOREVER, I was told that they had to send me a cartridge to try replacing (even though I already did that) So they sent one to me, we tried and it still didn't resolve the problem. So I called again, but this time took...

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Value for money
1.3 (22 reviews)
1.9 (33 reviews)
Reviewer's quote

I still have not gotten my repairs on my new walk-in shower fixed, and it has been over 2 MONTH! I am going to have to sue American Standar to get my money back, and get my piece of *** shower out of my house! I will file in small claims court soon! American Standard has done nothing to correct a...

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...You would think if you spent more money a faucet should work. I've had cheap faucet work forever. I thought I was upgrading but apparently only for looks...

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Diversity of Products or Services
2 (22 reviews)
2.8 (29 reviews)
Reviewer's quote

...Their products do not last or perform as they should for more than 3 years. Additionally, they do not and will not stand behind their so-called lifetime warranty!!! 1 MARCH 2016 ..

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Always bought Pfister products but my kitchen faucet won’t stay on, lever keeps going off. Contacted company and they told me to fix it by removing the handle. You can’t get to the freaking thing and it been installed less than 5 years...

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American Standard and Pfister Pros and Cons

Pros
  • Universal name
  • Unit is functioning properly
  • Flush power of the toilet i purchased is good
  • Pretty faucet
  • Customer service
  • Looks good
Cons
  • Poor customer service
  • Wasted money with plumbers trying to fix their faulty products
  • No comunication
  • Flawed product
  • Cheap workmanship
  • Flooding of my house

American Standard and Pfister Most Positive Reviews

Top rated reviews
5

I was waiting for email from them. They had added a period in middle. She fixed it

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5

After 17 plus years our kitchen sink faucet developed a small crack in the spray head and began to spray when we used th...

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3.2

Toilet flushing mechanism , doesn’t work correctly, sluggish flush when idle for awhile. Same problem as the last toilet...

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5

I'm a professional installer with years of experience (over 50 to be exact) so I have used many installation guides. Fo...

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American Standard and Pfister Most Critical Reviews

Lowest rated reviews
1

We have 3 crane toilets and 2 out of the 3 tanks have spontaneously ruptured in the the past year with the most recent o...

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1

I tried twice calling customer service to order a new part for a leaking faucet (5 yrs old). Both times I think I got t...

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1

Do not purchase anything from American Standard. Their products do not last or perform as they should for more than 3...

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1

I replaced my 25 Year old Moen fixtures. Nothing wrong with them just ugly and needed to freshen up the house. Kitchen...

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American Standard and Pfister Latest Reviews

Recent published reviews
No votes

1882792 is the complaint I filled at PissedConsumer.com.

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2.8

Looks like pivot ball is crack (951-162)Waited 45 min for CS got someone could not make out what they are saying, poor...

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No votes

Our Am Std model 2514.101 toilet has a small hole on the right side used to access the knobs that hold the long T-bolts...

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3.6

I tried calling customer service to discuss a dripping faucet issue and I've been on hold for 55 minutes and still...

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American Standard and Pfister Products and Services

Most reviewed product and services
  • American Standard Toilet (19 reviews)
  • American Standard Champion 4 Toilet (7 reviews)
  • American Standard Shower Installation (5 reviews)
  • Pfister Faucet (32 reviews)
  • Pfister Customer Care (10 reviews)
  • Pfister Faucet Replacement (5 reviews)