PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Standard and Dometic as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Standard
Dometic

American Standard and Dometic Overview

Total reviews
72
61
Company responses
0
0
Issues resolved
0
3

American Standard was first mentioned on PissedConsumer on Jan 3, 2008 and since then this brand received 72 reviews. It is 11 reviews more than Dometic received since Jul 15, 2011.

American Standard and Dometic Consumer Ratings

Rank
88 out of 271 in Pools, Spas and Plumbing Supplies category
135 out of 1546 in Equipment category
Customer service
62 in category
69 in category
Staff
57 in category
94 in category
Product or Service Quality
68 in category
87 in category

American Standard and Dometic Rating Details

Customer service
1.3 (28 reviews)
1.8 (28 reviews)
Reviewer's quote

...all the issues going on with my 5 month old American Standard Walk In shower I purchased for almost $9000, back in March of this year! I have begged the customer service/repair department to help, but they just keep ignoring me! The shower was very poorly installed, leaving unsafe conditions for me, as I am disabled now. That is the #1...

Michayla

I then dealt with Judy Schutz director of customer service who took a position that they would refund part of the amount spent with a different currency that it was purchases with. I refused to accept any refund and insisted they find a unit that worked as I liked the unit because it would...

shmoozes
Staff
1.5 (24 reviews)
1.7 (19 reviews)
Reviewer's quote

...I have left messages for other Ontario staff without any response Useless company with ***-poor customer service skills I will never again buy american standard for this reason alone....

PissedConsumer1134782

I have a 2018 Stryker, love the camper just not the a/c.Dometic B959516 does not cool. I purchase this camper from a one owner who only camp in it two times, since I am not the 1st owner all warranty is void. The camper was 8 months old when I purchase it. I call support but no help.Guess I will be...

Timothy B
Product or Service Quality
1.3 (23 reviews)
1.7 (29 reviews)
Reviewer's quote

...I WILL PROBABLY NEVER BUY ANOTHER AMERICAN STANDARD PRODUCT. PATHETIC!!!..

David T

...The RV repair shop I'm working with called Dometic tech service and what the guy from Dometic told the repair guy was stupid. In the mean time I have a $55,000 RV with a Hvac system that doesn't work..

Noel G

American Standard and Dometic Pros and Cons

Pros
  • Unit is functioning properly
  • Flush power of the toilet i purchased is good
  • Easier access
  • Have a help line
  • Should close down immediately for everyones sake
  • Never cool
Cons
  • Poor customer service
  • Wasted money with plumbers trying to fix their faulty products
  • No comunication
  • There refusal to work with tech
  • Poor quality control
  • Poor quality

American Standard and Dometic Most Positive Reviews

Top rated reviews
3.3

Toilet flushing mechanism , doesn’t work correctly, sluggish flush when idle for awhile. Same problem as the last toilet...

4.6

I have a 1999 RV with the original AC and thermostat. Was a little upset when this 20 year old thermostat finally died,...

American Standard and Dometic Most Critical Reviews

Lowest rated reviews
1

We have 3 crane toilets and 2 out of the 3 tanks have spontaneously ruptured in the the past year with the most recent o...

1

Our dometic awning opened up while traveling on I 95 in north Carolina yesterday and damaged our motor home and my car...

American Standard and Dometic Latest Reviews

Recent published reviews

Keeps running and doesn’t flush correctly.

Read all 72 reviews
1

I have a 2018 Stryker, love the camper just not the a/c.
Dometic B959516 does not cool. I purchase this camper from a one...

Read all 61 reviews

American Standard and Dometic Products and Services

Most reviewed product and services
  • American Standard Toilet (17 reviews)
  • American Standard Champion 4 Toilet (6 reviews)
  • American Standard Shower Installation (5 reviews)
  • Dometic Air Conditioner (21 reviews)
  • Dometic Toilet (7 reviews)
  • Dometic Tent (5 reviews)