PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Solar Direct and Vivint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Solar Direct
Vivint

American Solar Direct and Vivint Overview

Total reviews
60
720
Company responses
0
174
Issues resolved
0
3

American Solar Direct and Vivint Consumer Ratings

Rank
125 out of 753 in Utility category
48 out of 240 in Security and Protection Services category
Customer service
59 in category
49 in category
Website
135 in category
60 in category
Exchange, Refund and Cancellation Policy
88 in category
51 in category
Diversity of Products or Services
118 in category
59 in category

American Solar Direct and Vivint Rating Details

Customer service
1.7 (27 reviews)
1.3 (306 reviews)
Reviewer's quote

...Worst customer service in the world. I keep calling them and of course I got a different person every time. I even up just paying the bill because I just wanted to get it over with...

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...I called customer service, and they had no current solution nor offered an apology - Instead offered a technician to come out ONE week later. Terrible service + definitely not the company I expected. On top of the tech messing up, he left a thumb sized hole in my wall...

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Website
1.7 (24 reviews)
1.7 (250 reviews)
Reviewer's quote

Who will service my under-warranty system? Who will honor the production guarantee? Since their website is gone, I can't even log in to monitor how my system in producing. How about some information for your consumers? Throw us a bone! Okay, you are bankrupt, but there are thousands of us with a...

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...My wife posted our experience on a local beware website and found several other people having similar experiences..

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Exchange, Refund and Cancellation Policy
1.3 (21 reviews)
1 (231 reviews)
Reviewer's quote

...I want a refund and they should be sued..

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As well as if you have to time to follow-up days later with customer service to verify that they received an email notice of cancellation, or the time to go to a post office to mail a separate notice to make sure that they get it and stop lying. Feelings: I feel dirty, as though I shook hands with...

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Diversity of Products or Services
1.5 (20 reviews)
1.8 (228 reviews)
Reviewer's quote

But now that the company is gone now we are to wait and see what trustee is appointed and keep making payments on services that aren't being rendered or needed. Of course here comes government to bail them out and who's stuck with the short end of the stick??? The families who leased or own the ASD...

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...99/mo for services and that would include my two pieces of electronics. This was my deal at my first address. However, I was being billed $20...

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American Solar Direct and Vivint Pros and Cons

Pros
  • Unreliable
  • Crazy people - they were amusing
  • Absolute best company
  • Price
  • Speed when it worked
  • Service
Cons
  • Are bankrupt and left us high and dry
  • Force of ownership through escrow
  • Transfer of lease
  • Customer service
  • Service
  • Cancellation policies

American Solar Direct and Vivint Most Positive Reviews

Top rated reviews
5

ASD is awesome! I think reviews should be about the actual product or service you get vs. how someone "feels" about...

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5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

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5

Cut through the BS and provide real time review. This type of work is not for everyone. In fact you need to be a unique...

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5

For no apparent reason my video clips wont go to todays date.. 1-3-2016 the last clip shiwing is 1-1-2016

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American Solar Direct and Vivint Most Critical Reviews

Lowest rated reviews
1

Everything posted here that is positive? All done by recruiters. I used to work here. I know this company's slimy tactic...

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1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

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1

First of all they recruit you promising the world give almost no training then throw you out on the field to door knock...

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1

Vivent is still charging me the fees while I am forced to wait until
October to get a tech over. My failed cameras would...

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American Solar Direct and Vivint Latest Reviews

Recent published reviews
No votes

Calling for months, rude when I ask them to stop, 11 calls in 2 days, when I call back I get some person that says they...

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1

Do not believe ANYTHING their installer says when they come to put in the system. I paid upfront for the equipment so...

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1

This company had zero follow up of promises made. There has been zero contact or service or repairs. There was supposed...

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1

No answer. I called. Could not get a human.

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American Solar Direct and Vivint Products and Services

Most reviewed product and services
  • American Solar Direct Solar Power System (10 reviews)
  • American Solar Direct Customer Care (5 reviews)
  • American Solar Direct Solar Panel Installation (1 review)
  • Vivint Security System (208 reviews)
  • Vivint Customer Care (99 reviews)
  • Vivint Sales Representative (23 reviews)