PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SolarCity and American Solar Direct as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SolarCity
American Solar Direct

SolarCity and American Solar Direct Overview

Total reviews 90 63
Company responses 0 0
Issues resolved 3 0

SolarCity and American Solar Direct Consumer Ratings

Rank
131 out of 782 in Utility category
127 out of 782 in Utility category
Customer service
130 in category
68 in category
Product or Service Quality
120 in category
138 in category
Reliability
77 in category
115 in category
Value for money
70 in category
121 in category

SolarCity and American Solar Direct Rating Details

Customer service
1.2 (46 reviews)
1.6 (30 reviews)
Reviewer's quote

...Now, cant get a hold of tesla, poor customer service when the contract that i just read yesterday reflects, they will service the contract. Tesla has failed to service the contracts correctly. Billing is NOT the only servicing Solar City/Tesla must do...

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No customer service, no monitoring no annual inspection or cleaning..

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Product or Service Quality
1.5 (43 reviews)
1.4 (21 reviews)
Reviewer's quote

i tried to call solar city customer service but can never get through , left email message to tech support but no one call me or email me back:(..

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...There has been zero contact or service or repairs. There was supposed to be a warranty that included that for up to 25 years and we cant even check the grid. I want a refund and they should be sued..

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Reliability
1.7 (41 reviews)
1.4 (22 reviews)
Reviewer's quote

Poor service you should be able to purchase system after five years, I called to get quote sent, was told to soon, called again was told still to soon, call back in August, was told to late , no one seems to know correct time line for purchase, was told supervisor would review for approval, now...

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Company is bankrupt and not servicing panels or rest of system but still billing at full cost . Corporate theft!!

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Value for money
1.7 (40 reviews)
1.3 (16 reviews)
Reviewer's quote

...they got their money. they are not interested in providing service. i am losing money because of them..

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...You won't make money. The top earners make nothing. It's an MLM...

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SolarCity and American Solar Direct Pros and Cons

Pros
  • Customer service
  • Initially good applying and getting approved to get solar panels
  • When its running its good
  • Unreliable
  • Crazy people - they were amusing
  • Absolute best company
Cons
  • Lack of satisfactory resolution
  • Customer service
  • Resolution for problem of high utility bills
  • Are bankrupt and left us high and dry
  • Force of ownership through escrow
  • Transfer of lease

SolarCity and American Solar Direct Most Positive Reviews

Top rated reviews
5

Dear Sir,
I want to start business in India. so can we do business with you.
yogesh3915@gmail.com
mb:+91-9527494719

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5

ASD is awesome! I think reviews should be about the actual product or service you get vs. how someone "feels" about...

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5

4 pigeons underneath panels. Pigeon *** on wall and cars.

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5

Cut through the BS and provide real time review. This type of work is not for everyone. In fact you need to be a unique...

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SolarCity and American Solar Direct Most Critical Reviews

Lowest rated reviews
1

Buyer beware:
Being there is a lot of solar companies a person can go with Please Please don't go with Solar city they...

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1

Everything posted here that is positive? All done by recruiters. I used to work here. I know this company's slimy tactic...

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1

I had solar city install panals on my house with the promise of lower bills. After 4 years I tallied the numbers and...

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1

First of all they recruit you promising the world give almost no training then throw you out on the field to door knock...

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SolarCity and American Solar Direct Latest Reviews

Recent published reviews
1

i tried to call solar city customer service but can never get through , left email message to tech support but no one...

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1

These idiots call me 3 times a week trying to sell solar, which i don't need.
I keep asking them to quit calling but they...

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1

Your team didnt set it up properly and been years if paying out standing bills to APS your rep for additional panels I...

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1

No customer service, no monitoring no annual inspection or cleaning

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SolarCity and American Solar Direct Products and Services

Most reviewed product and services
  • Solarcity Customer Care (24 reviews)
  • Solarcity Solar Power System (7 reviews)
  • Solarcity Residential Electricity Supply (4 reviews)
  • American Solar Direct Solar Power System (10 reviews)
  • American Solar Direct Customer Care (6 reviews)
  • American Solar Direct Solar Panel Installation (1 review)