PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Solar Direct and SolarCity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Solar Direct
SolarCity

American Solar Direct and SolarCity Overview

Total reviews
58
79
Company responses
0
0
Issues resolved
0
3

American Solar Direct and SolarCity Consumer Ratings

Rank
102 out of 734 in Utility category
90 out of 734 in Utility category
Customer service
51 in category
133 in category
Website
129 in category
67 in category
Exchange, Refund and Cancellation Policy
81 in category
69 in category
Reliability
106 in category
66 in category

American Solar Direct and SolarCity Rating Details

Customer service
1.7 (26 reviews)
1.2 (41 reviews)
Reviewer's quote

...Worst customer service in the world. I keep calling them and of course I got a different person every time. I even up just paying the bill because I just wanted to get it over with...

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...FORGET THE 1-888-765-2489 CUSTOMER service number. there is no option to talk to a human in customer service. if YOU go thru billing you might get lucky,i had too email them..

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Website
1.7 (23 reviews)
2.1 (36 reviews)
Reviewer's quote

Who will service my under-warranty system? Who will honor the production guarantee? Since their website is gone, I can't even log in to monitor how my system in producing. How about some information for your consumers? Throw us a bone! Okay, you are bankrupt, but there are thousands of us with a...

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...I cannot speak to a person; the recorded answering services moves me around to 5 different messages; all asking me to go to their useless automated website then it HANGS UP ON ME!..

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Exchange, Refund and Cancellation Policy
1.4 (20 reviews)
1.4 (30 reviews)
Reviewer's quote

This was a contract carried over from the previous owner, which I think is the biggest scam ever. I hope eventually they are sued.

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...They have a policy to monitor but not report. :) Really, why monitor in the first place?..

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Reliability
1.4 (19 reviews)
1.8 (36 reviews)
Reviewer's quote

I can’t get ahold of America solar direct but they keep withdrawing funds from my account

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Lost power last night. PSGE came today and replaced outside line to pole but said solar system is dbackfeeding a dangerous situation. No way to reach them on a Sat at 2pm. Even emergency number says its not working.They say to call back during business hours. My private electrician is here and...

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American Solar Direct and SolarCity Pros and Cons

Pros
  • Unreliable
  • Crazy people - they were amusing
  • Absolute best company
  • Customer service
  • Initially good applying and getting approved to get solar panels
  • When its running its good
Cons
  • Force of ownership through escrow
  • Are bankrupt and left us high and dry
  • Transfer of lease
  • Lack of satisfactory resolution
  • Customer service
  • Resolution for problem of high utility bills

American Solar Direct and SolarCity Most Positive Reviews

Top rated reviews
5

ASD is awesome! I think reviews should be about the actual product or service you get vs. how someone "feels" about...

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5

Dear Sir,
I want to start business in India. so can we do business with you.
yogesh3915@gmail.com
mb:+91-9527494719

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5

Cut through the BS and provide real time review. This type of work is not for everyone. In fact you need to be a unique...

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5

4 pigeons underneath panels. Pigeon *** on wall and cars.

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American Solar Direct and SolarCity Most Critical Reviews

Lowest rated reviews
1

Everything posted here that is positive? All done by recruiters. I used to work here. I know this company's slimy tactic...

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1

Buyer beware:
Being there is a lot of solar companies a person can go with Please Please don't go with Solar city they...

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1

First of all they recruit you promising the world give almost no training then throw you out on the field to door knock...

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1

I had solar city install panals on my house with the promise of lower bills. After 4 years I tallied the numbers and...

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American Solar Direct and SolarCity Latest Reviews

Recent published reviews
No votes

I need some information related to Lease agreement . I need to submit it for refinance purpose . Please call me on...

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No votes

Message sent panel not working !!

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No votes

needed contract lease document for house refinance

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1.6

we got a 20 yr lease from these guys a while back. we ASKED FOR enough panels so that we have a SMALL ELECTRIC BILL.
the...

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American Solar Direct and SolarCity Products and Services

Most reviewed product and services
  • American Solar Direct Solar Power System (8 reviews)
  • American Solar Direct Customer Care (5 reviews)
  • American Solar Direct Solar Panel Installation (1 review)
  • Solarcity Customer Care (22 reviews)
  • Solarcity Solar Power System (6 reviews)
  • Solarcity Residential Electricity Supply (4 reviews)