PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Solar Direct and SolarCity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Solar Direct
SolarCity

American Solar Direct and SolarCity Overview

Total reviews
56
69
Company responses
0
0
Issues resolved
0
3

SolarCity was first mentioned on PissedConsumer on Nov 20, 2014 and since then this brand received 69 reviews. It is 13 reviews more than American Solar Direct received since May 6, 2011.

American Solar Direct and SolarCity Consumer Ratings

Rank
111 out of 954 in Utility category
96 out of 954 in Utility category
Customer service
51 in category
132 in category
Staff
70 in category
86 in category
Website
126 in category
94 in category

According to consumer ratings and reviews, SolarCity ranks 15 points higher in the Utility category than American Solar Direct. People gave American Solar Direct 1.7 stars for Customer service criterion in Utility category and it is 237 points higher than the worst rated brand in this category. At the same time, SolarCity was rated 1.2 stars for Customer service criterion in this category and it is 156 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that American Solar Direct has a higher rating than SolarCity. Regarding Website criterion, consumers gave American Solar Direct 1.7 stars and it is 56% greater than other in category. SolarCity however was rated 2 stars and it is 67% greater than other in category.

American Solar Direct and SolarCity Rating Details

Customer service
1.7 (26 reviews)
1.2 (38 reviews)
Reviewer's quote

...Worst customer service in the world. I keep calling them and of course I got a different person every time. I even up just paying the bill because I just wanted to get it over with...

PissedConsumer1226385

...I guess a loud clanking noise is not part of the Tesla customer service concern until a panel breaks and flies loose, hits someone or something. Its only production! production! production! Money! money! money!..

John B
Staff
1.7 (25 reviews)
1.6 (34 reviews)
Reviewer's quote

This was a contract carried over from the previous owner, which I think is the biggest scam ever. I hope eventually they are sued.

PissedConsumer1677972

i am trying to talk about my problems with energy monitor not functioning there is no way to get any thing from them.they got their money.they are not interested in providing service.i am losing money because of them.

nallu r
Website
1.7 (23 reviews)
2 (34 reviews)
Reviewer's quote

Who will service my under-warranty system? Who will honor the production guarantee? Since their website is gone, I can't even log in to monitor how my system in producing. How about some information for your consumers? Throw us a bone! Okay, you are bankrupt, but there are thousands of us with a...

PissedConsumer1083266

My actual bill (pdf) says I owe $50 however the billing summary page on the website says that I need to pay $ 90. I have no missed payments and there is no explanation for the $40 discrepancy. They have a link to contact customer service on their website and when I selected that I received a...

Andi L

American Solar Direct and SolarCity Pros and Cons

Pros
  • Unreliable
  • Crazy people - they were amusing
  • Absolute best company
  • Customer service
  • Initially good applying and getting approved to get solar panels
  • When its running its good
Cons
  • Force of ownership through escrow
  • Are bankrupt and left us high and dry
  • Transfer of lease
  • Lack of satisfactory resolution
  • Customer service
  • Resolution for problem of high utility bills

American Solar Direct and SolarCity Most Positive Reviews

Top rated reviews
5

ASD is awesome! I think reviews should be about the actual product or service you get vs. how someone "feels" about...

5

Dear Sir,
I want to start business in India. so can we do business with you.
yogesh3915@gmail.com
mb:+91-9527494719

American Solar Direct and SolarCity Most Critical Reviews

Lowest rated reviews
1

Everything posted here that is positive? All done by recruiters. I used to work here. I know this company's slimy tactic...

1

Buyer beware:
Being there is a lot of solar companies a person can go with Please Please don't go with Solar city they...

American Solar Direct and SolarCity Latest Reviews

Recent published reviews

I have American Solar Direct panels and I have unsuccessful in contacting your company. I wish to have a representative...

Read all 56 reviews
1.3

i am trying to talk about my problems with energy monitor not functioning there is no way to get any thing from...

Read all 69 reviews

American Solar Direct and SolarCity Products and Services

Most reviewed product and services
  • American Solar Direct Solar Power System (8 reviews)
  • American Solar Direct Customer Care (5 reviews)
  • American Solar Direct Solar Panel Installation (1 review)
  • Solarcity Customer Care (21 reviews)
  • Solarcity Solar Power System (5 reviews)
  • Solarcity Residential Electricity Supply (4 reviews)