PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kanes Furniture and American Signature as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kanes Furniture
American Signature

Kanes Furniture and American Signature Overview

Total reviews
93
77
Company responses
0
0
Issues resolved
0
1

Kanes Furniture and American Signature Consumer Ratings

Rank
389 out of 1485 in Furniture and Decor category
337 out of 1485 in Furniture and Decor category
Customer service
No votes
237 in category
Reliability
No votes
229 in category
Value for money
No votes
299 in category
Warranty
No votes
191 in category

Kanes Furniture and American Signature Rating Details

Customer service
No votes
1.4 (33 reviews)
Reviewer's quote

...And provide horrible customer service. Destiny who is supposed to be in charge of customer provided no customer service. She has no idea of how to resolve issues or keep a customer happy...

Read full review

...Which is a RIP OFF! Customer service immediately said that not our department you have contact the warranty department. THREE TIMES I HAVE FILED A CLAIM NOTHING HAPPENED! Then the sofa completely beginning to fall apart. The frame of the couch started to cave into itself...

Read full review
Reliability
No votes
1.3 (26 reviews)
Reviewer's quote

I purchased a sectional on may 12 its onlly been 2 week its already broken

Read full review

I purchased a sectional with a warranty. The leather??? Is worn so bad and thin. They claim it's normal wear and tear. Bs it's cheap material. Stay away from American signature furniture. Take your hard earned money elsewhere.

Read full review
Value for money
No votes
1.5 (25 reviews)
Reviewer's quote

...Been 2 week the maaterial its already broken i need a returne and give my money cause thats not fair i been working to hard to make 1700$ for a garbage material like that i camt see this sofa not gonna last even 3 months wrost companies ever and i call them no answer the phone..

Read full review

...DO NOT shop with this business or it's parent company Value City!!!..

Read full review
Warranty
No votes
1.6 (24 reviews)
Reviewer's quote

The salesman offered me 7 years warranty and I asked him will it cover the crack and peeling he said no however it shouldn't have that problem because it's made of polyester. When I noticed it peeling I contact the Clearwater store where I purchased it. I asked for manager she told me there's...

Read full review

98) with extended warranty (249. 99) on 1/9/2011one of the dual seat back rest there are some air bubbles coming are out on leather skin, i went to the store i bought, they said warranty period is over and they can not do any thing, i took some pictures to show them, but they gave me irresponsible...

Read full review

Kanes Furniture and American Signature Pros and Cons

Pros
  • Initial salesperson
  • No pros
  • Manager handling the issue
  • Good selection
  • Good delivery
  • Design
Cons
  • Misleading advertising
  • Bad customer service
  • Does not stand behind their defective product
  • Customer service
  • Poor quality
  • Policy

Kanes Furniture and American Signature Most Positive Reviews

Top rated reviews
5

I purchased a kitchen set from Kane's (Savon) about 15 years ago. It was still in excellent condition, very sturdy when...

Read full review
5

I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item....

Read full review
3.3

In 2013 I purchased a living room set comprised of 2 Love seats and one sofa, all of which were made by CHER SPECTRUM...

Read full review
4

My wife and I bought a new bedroom set and set a time for delivery. First, the date was pushed back because the item...

Read full review

Kanes Furniture and American Signature Most Critical Reviews

Lowest rated reviews
1

Do not think that they stand behind their "quality so good it is guaranteed for life" warranty. The warranty has so...

Read full review
1

Customer gets no satisfaction. I don't even know where to begin with the I just had the most horrible experience I've...

Read full review
1

I brought leather sectional with the so- called lifetime guarantee and it's not worth paper written. The store staff...

Read full review
1

I purchased a counter height 4 piece dinette set from the Cheltenham store which is closing. One of the chairs could...

Read full review

Kanes Furniture and American Signature Latest Reviews

Recent published reviews
1

I purchased a sectional on may 12 its onlly been 2 week its already broken

Read full review
No votes

Can't find a phone number that anyone answers for my refund

Read full review
1.2

I purchased a sectional sofa by may 12 its only. Been 2 week the maaterial its already broken i need a returne and give...

Read full review
No votes

I purchased a $3,999.00 leather sectional in 2016 which btw was a replacement for a sectional that was man made...

Read full review

Kanes Furniture and American Signature Products and Services

Most reviewed product and services
  • Kanes Furniture Sofa (12 reviews)
  • Kanes Furniture Furniture Set (10 reviews)
  • Kanes Furniture Recliner (9 reviews)
  • American Signature Sofa (16 reviews)
  • American Signature Delivery Service (7 reviews)
  • American Signature Recliner (5 reviews)