PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Signature and Kanes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Signature
Kanes Furniture

American Signature and Kanes Furniture Overview

Total reviews
71
82
Company responses
0
0
Issues resolved
1
0

Kanes Furniture was first mentioned on PissedConsumer on Feb 21, 2012 and since then this brand received 82 reviews. It is 11 reviews more than American Signature received since Jun 20, 2008.

American Signature and Kanes Furniture Consumer Ratings

Rank
311 out of 2130 in Furniture and Decor category
361 out of 2130 in Furniture and Decor category
Customer service
215 in category
305 in category
Staff
261 in category
294 in category
Diversity of Products or Services
229 in category
311 in category

According to consumer ratings and reviews, American Signature ranks 50 points higher in the Furniture and Decor category than Kanes Furniture. People gave American Signature 1.4 stars for Customer service criterion in Furniture and Decor category and it is 380 points higher than the worst rated brand in this category. At the same time, Kanes Furniture was rated 1.1 stars for Customer service criterion in this category and it is 290 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that American Signature has a higher rating than Kanes Furniture. Regarding Diversity of Products or Services criterion, consumers gave American Signature 2.3 stars and it is 62% greater than other in category. Kanes Furniture however was rated 2 stars and it is 52% worse than other in category.

American Signature and Kanes Furniture Rating Details

Customer service
1.4 (30 reviews)
1.1 (34 reviews)
Reviewer's quote

...He has no consideration for customer. There is no communication of the changes. I am done shopping at American Signature!!!! Buyers beware!!!!..

Tallulakie C

...I really thought you guys were reputable store and I will be contacting your Regional store to let them know this it's a shame people spend big money in your store not the first time I've bought furniture but it will be my last! Very angry customer and very unsatisfied!..

Maria M
Staff
1.6 (28 reviews)
1.5 (27 reviews)
Reviewer's quote

...10 minutes and then you can never speak to a manager, because he is always tied up!! You would think with this company that they would have the appropriate staff to adhere to customers concerns. If you are looking for furniture I say think twice!! This place is a real...

Franceen

Long story short we could not get any satisfaction. The showroom floor model hand 50% more quality than the one we took home. The chairs look alike but there was a big difference when you said in them.

PissedConsumer1708131
Diversity of Products or Services
2.3 (26 reviews)
2 (25 reviews)
Reviewer's quote

My wife and I paid over two thousand dollars for a leather sofa and TWO reclining chairs. We have a warranty that we were told covered any issues from top to bottom within a five year period. Our chairs are starting to peel apart and we called the warranty company but they told us the leather...

Dale R

Ive been on hold for almost an hour and no one picks up!!!

Jahdai

American Signature and Kanes Furniture Pros and Cons

Pros
  • Good selection
  • Good delivery
  • Design
  • Initial salesperson
  • Product
  • Manager handling the issue
Cons
  • Customer service
  • Poor quality
  • Policy
  • Misleading advertising
  • Bad customer service
  • Does not stand behind their defective product

American Signature and Kanes Furniture Most Positive Reviews

Top rated reviews
5

I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item....

5

I purchased a kitchen set from Kane's (Savon) about 15 years ago. It was still in excellent condition, very sturdy when...

American Signature and Kanes Furniture Most Critical Reviews

Lowest rated reviews
1

Customer gets no satisfaction. I don't even know where to begin with the I just had the most horrible experience I've...

1

Do not think that they stand behind their "quality so good it is guaranteed for life" warranty. The warranty has so...

American Signature and Kanes Furniture Latest Reviews

Recent published reviews
1

I ordered Living room, dining room, bedroom furniture from this company and when I tell you they promise more than they...

Read all 71 reviews

I purchased a recliner the left side of the arm started leaning called the store they sent over a msn who told me it’s...

Read all 82 reviews

American Signature and Kanes Furniture Products and Services

Most reviewed product and services
  • American Signature Sofa (16 reviews)
  • American Signature Delivery Service (6 reviews)
  • American Signature Furniture Set (4 reviews)
  • Kanes Furniture Sofa (11 reviews)
  • Kanes Furniture Recliner (9 reviews)
  • Kanes Furniture Furniture Set (8 reviews)