PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Signature and Kanes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Signature
Kanes Furniture

American Signature and Kanes Furniture Overview

Total reviews 84 100
Company responses 0 0
Issues resolved 1 0

American Signature and Kanes Furniture Consumer Ratings

Rank
360 out of 1532 in Furniture and Decor category
380 out of 1532 in Furniture and Decor category
Customer service
258 in category
279 in category
Product or Service Quality
286 in category
259 in category
Exchange, Refund and Cancellation Policy
269 in category
217 in category
Diversity of Products or Services
294 in category
307 in category

American Signature and Kanes Furniture Rating Details

Customer service
1.3 (38 reviews)
1.3 (46 reviews)
Reviewer's quote

...Which is a RIP OFF! Customer service immediately said that not our department you have contact the warranty department. THREE TIMES I HAVE FILED A CLAIM NOTHING HAPPENED! Then the sofa completely beginning to fall apart. The frame of the couch started to cave into itself...

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...Have talked to 3 customer service individuals with all promising calls back. None received. Cant believe a company that runs their business this poorly is still in business...

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Product or Service Quality
1.5 (35 reviews)
1.5 (37 reviews)
Reviewer's quote

...I canceling my order, horrible service and experience, I spent almost 10,000 buying these item cash and all I get is I cant tell you, I dont want to be a liar. Hilarious!!!!!..

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absoulutly I:y: I am one that believes when a person or persons does something good, or gives amazing customer service, I believe it should be expressed. I am writing about my experience with your Kanes Store in Melbourne, Florida. My sales person was David Poydence...

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Exchange, Refund and Cancellation Policy
1.2 (34 reviews)
1.4 (35 reviews)
Reviewer's quote

... contacted the store, and on 11/23/16 the store picked up the couch, and according to Ashley Hunter of American Signature, she would assist me in obtaining my refund. As of today I still have not rec’d my refund and have referred American Signature to a collection agency. In addition at the time of my purchase Ameri...

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...i supposed to get the difference refund to me its been 3 weeks till refund...

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Diversity of Products or Services
2.1 (31 reviews)
2 (35 reviews)
Reviewer's quote

...They do not stand behind their products. I called customer service and they claim their hands are tied. That is ridiculous...

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...This is the kind of company which sells their products telling lies and don't take care of you when it comes to using the expensive warranty..

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American Signature and Kanes Furniture Pros and Cons

Pros
  • Good selection
  • Good delivery
  • Design
  • Initial salesperson
  • Product
  • Good quality
Cons
  • Customer service
  • Poor quality
  • Furniture is falling apart
  • Bad customer service
  • Totally dissatisfied
  • Misleading advertising

American Signature and Kanes Furniture Most Positive Reviews

Top rated reviews
5

I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item....

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5

I purchased a kitchen set from Kane's (Savon) about 15 years ago. It was still in excellent condition, very sturdy when...

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4

My wife and I bought a new bedroom set and set a time for delivery. First, the date was pushed back because the item...

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5

absoulutly ILike I am one that believes when a person or persons does something good, or gives amazing customer service,...

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American Signature and Kanes Furniture Most Critical Reviews

Lowest rated reviews
1

Customer gets no satisfaction. I don't even know where to begin with the I just had the most horrible experience I've...

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1

Do not think that they stand behind their "quality so good it is guaranteed for life" warranty. The warranty has so...

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1

I purchased a counter height 4 piece dinette set from the Cheltenham store which is closing. One of the chairs could...

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1

I brought leather sectional with the so- called lifetime guarantee and it's not worth paper written. The store staff...

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American Signature and Kanes Furniture Latest Reviews

Recent published reviews
1.2

Where should I start, extremely frustrated, they delayed change my delivery 5 times, they cant tell you when you are...

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1

Ordered a bedroom set in July Was promised delivery no later than the end of August. Never happened. They now say end...

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1

WILL NEVER SHOP HERE AGAIN. JUNK JUNK JUNK JUNK JUKK JUNK RUN do not but this Chinese inferior junk. Absolutely...

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1.5

Horrible, lying, rude!!!
Order canceled!
Review left!

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American Signature and Kanes Furniture Products and Services

Most reviewed product and services
  • American Signature Sofa (17 reviews)
  • American Signature Delivery Service (7 reviews)
  • American Signature Furniture Set (5 reviews)
  • Kanes Furniture Sofa (12 reviews)
  • Kanes Furniture Furniture Set (10 reviews)
  • Kanes Furniture Recliner (9 reviews)