PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Signature and Havertys Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Signature
Havertys Furniture

American Signature and Havertys Furniture Overview

Total reviews
71
364
Company responses
0
0
Issues resolved
1
3

Havertys Furniture was first mentioned on PissedConsumer on Mar 10, 2008 and since then this brand received 364 reviews. It is 293 reviews more than American Signature received since Jun 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with American Signature customer support team and Havertys Furniture customer service.

American Signature and Havertys Furniture Consumer Ratings

Rank
311 out of 2130 in Furniture and Decor category
236 out of 2130 in Furniture and Decor category
Customer service
215 in category
178 in category
Exchange, Refund and Cancellation Policy
242 in category
223 in category
Staff
261 in category
102 in category

According to consumer ratings and reviews, Havertys Furniture ranks 75 points higher in the Furniture and Decor category than American Signature. People gave American Signature 1.4 stars for Customer service criterion in Furniture and Decor category and it is 379 points higher than the worst rated brand in this category. At the same time, Havertys Furniture was rated 1.5 stars for Customer service criterion in this category and it is 416 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Havertys Furniture has a higher rating than Havertys Furniture. Regarding Staff criterion, consumers gave American Signature 1.6 stars and it is 56% greater than other in category. Havertys Furniture however was rated 2.6 stars and it is 83% greater than other in category.

American Signature and Havertys Furniture Rating Details

Customer service
1.4 (30 reviews)
1.5 (93 reviews)
Reviewer's quote

...He has no consideration for customer. There is no communication of the changes. I am done shopping at American Signature!!!! Buyers beware!!!!..

Tallulakie C

...Their furniture and customer service exceeded Havertys. Stay clear of these crooks..

James C
Exchange, Refund and Cancellation Policy
1.3 (28 reviews)
1.3 (74 reviews)
Reviewer's quote

00 chair) I wasn't sure if it would look right and I asked if it doesn't can I please exchange they said "Sure NO Problem) I also purchased an area rug/ carpet. (It was expensive too, Even on sale but I liked it) Of course I wanted to exchange the chair, but worse yet, the buttons on the sofa were...

Stefany

My. Name is LynnLooney I bought a sectional in the end of November it was delivered in December 2019 the right did recliner is to loose They tried to repair it they said it was supposed to get like that two texts came out but that didn’t work because they were friends the second one covered the...

Lynn L
Staff
1.6 (28 reviews)
2.6 (73 reviews)
Reviewer's quote

...10 minutes and then you can never speak to a manager, because he is always tied up!! You would think with this company that they would have the appropriate staff to adhere to customers concerns. If you are looking for furniture I say think twice!! This place is a real...

Franceen

I think the idea was to cut back hours & eventually lower the staff capacity in order to save the company a lot of money. They tried it with all of their major distribution centers and this is the only one who is still doing it. The problem is with a skeleton crew, it only takes one or two callouts...

PissedConsumer1339070

American Signature and Havertys Furniture Pros and Cons

Pros
  • Good selection
  • Good delivery
  • Design
  • Sales staff
  • Location
  • Showroom
Cons
  • Customer service
  • Poor quality
  • Policy
  • Customer service
  • Very poor quality
  • Quality and service

American Signature and Havertys Furniture Most Positive Reviews

Top rated reviews
5

I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item....

5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

American Signature and Havertys Furniture Most Critical Reviews

Lowest rated reviews
1

Customer gets no satisfaction. I don't even know where to begin with the I just had the most horrible experience I've...

1

I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...

American Signature and Havertys Furniture Latest Reviews

Recent published reviews
1

I ordered Living room, dining room, bedroom furniture from this company and when I tell you they promise more than they...

Read all 71 reviews
1.8

Everything Havertys sells is over-priced junk. I'd go to Rooms-To-Go and pay way less for the same products. It all...

Read all 364 reviews

American Signature and Havertys Furniture Products and Services

Most reviewed product and services
  • American Signature Sofa (16 reviews)
  • American Signature Delivery Service (6 reviews)
  • American Signature Recliner (4 reviews)
  • Havertys Furniture Sofa (69 reviews)
  • Havertys Furniture Furniture Set (55 reviews)
  • Havertys Furniture Customer Care (17 reviews)