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Our website collected and compiled various consumer reviews about American Signature and Havertys Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
American Signature and Havertys Furniture Overview
Total reviews
84
336
Company responses
0
0
Issues resolved
1
3
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American Signature and Havertys Furniture Consumer Ratings
Rank
360
out of 1532 in Furniture and Decor category
266
out of 1532 in Furniture and Decor category
Customer service
259
in category
212
in category
Product or Service Quality
288
in category
282
in category
Exchange, Refund and Cancellation Policy
271
in category
214
in category
Diversity of Products or Services
296
in category
265
in category
American Signature and Havertys Furniture Rating Details
Customer service
1.3 (38 reviews)
1.5 (105 reviews)
Reviewer's quote
...Which is a RIP OFF! Customer service immediately said that not our department you have contact the warranty department. THREE TIMES I HAVE FILED A CLAIM NOTHING HAPPENED! Then the sofa completely beginning to fall apart. The frame of the couch started to cave into itself...
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...I refused it then contacted customer service. After three calls, finally found a representative who understood what the problem was, she then re-ordered the Monroe settee. Mind you, I had taken a measuring tape to the store with me...
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Product or Service Quality
1.5 (35 reviews)
1.5 (92 reviews)
Reviewer's quote
...I canceling my order, horrible service and experience, I spent almost 10,000 buying these item cash and all I get is I cant tell you, I dont want to be a liar. Hilarious!!!!!..
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...Strongly suggest changing the name of your service arm. It's low class, not funny and generally leaves a bad taste..
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Exchange, Refund and Cancellation Policy
1.2 (34 reviews)
1.4 (86 reviews)
Reviewer's quote
... contacted the store, and on 11/23/16 the store picked up the couch, and according to Ashley Hunter of American Signature, she would assist me in obtaining my refund. As of today I still have not rec’d my refund and have referred American Signature to a collection agency. In addition at the time of my purchase Ameri...
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...Then, on the phone with customer service regarding the sleeper we asked what the process is for a refund and they proceed to tell us thats not possible because the sleeper is a custom order. No its not because the salesman said it was not. No solution there...
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Diversity of Products or Services
2.1 (31 reviews)
2.2 (84 reviews)
Reviewer's quote
...They do not stand behind their products. I called customer service and they claim their hands are tied. That is ridiculous...
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...They dont stand behind the cheap quality products they sell..
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American Signature and Havertys Furniture Pros and Cons
Pros
Good selection
Good delivery
Design
Sales staff
Location
Showroom
Cons
Customer service
Poor quality
Furniture is falling apart
Customer service
Very poor quality
Quality and service
American Signature and Havertys Furniture Most Positive Reviews
Top rated reviews
5
I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item....
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5
The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...
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4
My wife and I bought a new bedroom set and set a time for delivery. First, the date was pushed back because the item...
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4.7
I purchased a counter he from your clearances room . I was so excited, I purchased 4 Maren counter Height stool from yo...
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American Signature and Havertys Furniture Most Critical Reviews
Lowest rated reviews
1
Customer gets no satisfaction. I don't even know where to begin with the I just had the most horrible experience I've...
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1
I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...
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1
I purchased a counter height 4 piece dinette set from the Cheltenham store which is closing. One of the chairs could...
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1
Purchased a rug (Monaco Sandstone) for a Xmas gift. Unrolled it and used it once for our family gift opening. Three...
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American Signature and Havertys Furniture Latest Reviews
Recent published reviews
1.2
Where should I start, extremely frustrated, they delayed change my delivery 5 times, they cant tell you when you are...
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1.2
Bought a settee, Monroe style 58 inches across the back. It was in the wrong color at store, they offered to make one...
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1
WILL NEVER SHOP HERE AGAIN. JUNK JUNK JUNK JUNK JUKK JUNK RUN do not but this Chinese inferior junk. Absolutely...
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1
my couch is 14 months old. the nails pulled out of the frame. wood not broken. finally got a number to call to get it...
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American Signature and Havertys Furniture Products and Services
Most reviewed product and services
American Signature Sofa
(17 reviews)
American Signature Delivery Service
(7 reviews)
American Signature Furniture Set
(5 reviews)
Havertys Furniture Sofa
(63 reviews)
Havertys Furniture Furniture Set
(51 reviews)
Havertys Furniture Customer Care
(20 reviews)
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