PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Signature and Ethan Allen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Signature
Ethan Allen

American Signature and Ethan Allen Overview

Total reviews 84 229
Company responses 0 0
Issues resolved 1 1

American Signature and Ethan Allen Consumer Ratings

Rank
361 out of 1529 in Furniture and Decor category
301 out of 1529 in Furniture and Decor category
Customer service
263 in category
236 in category
Product or Service Quality
292 in category
217 in category
Exchange, Refund and Cancellation Policy
276 in category
199 in category
Diversity of Products or Services
300 in category
168 in category

American Signature and Ethan Allen Rating Details

Customer service
1.3 (38 reviews)
1.4 (32 reviews)
Reviewer's quote

...Which is a RIP OFF! Customer service immediately said that not our department you have contact the warranty department. THREE TIMES I HAVE FILED A CLAIM NOTHING HAPPENED! Then the sofa completely beginning to fall apart. The frame of the couch started to cave into itself...

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I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

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Product or Service Quality
1.5 (35 reviews)
1.7 (26 reviews)
Reviewer's quote

...I canceling my order, horrible service and experience, I spent almost 10,000 buying these item cash and all I get is I cant tell you, I dont want to be a liar. Hilarious!!!!!..

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...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

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Exchange, Refund and Cancellation Policy
1.2 (34 reviews)
1.5 (30 reviews)
Reviewer's quote

... contacted the store, and on 11/23/16 the store picked up the couch, and according to Ashley Hunter of American Signature, she would assist me in obtaining my refund. As of today I still have not rec’d my refund and have referred American Signature to a collection agency. In addition at the time of my purchase Ameri...

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I finally got a call back and then they came to pick up the lamp and was told I would receive a refund . Six months later I still don’t have my refund for the return , I had to buy a new couch and pay to fix the burns on the wall . I emailed them constantly demanding my money back from October till...

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Diversity of Products or Services
2.1 (31 reviews)
3 (23 reviews)
Reviewer's quote

...They do not stand behind their products. I called customer service and they claim their hands are tied. That is ridiculous...

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...for our living room, she doesn't really speak any English so when she was looking for furnitures she saw Ethan Allen provided Chinese translations and services. We were assigned by a Designer named Xichuan Li who speaks Chinese and who teamed with Brittany Whitney and their store manager Sue Tuttle. They suggested give them a budget of forty nine thousand US...

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American Signature and Ethan Allen Pros and Cons

Pros
  • Good selection
  • Good delivery
  • Design
  • Service provided while making the sale
  • Delivery
  • Style
Cons
  • Customer service
  • Poor quality
  • Furniture is falling apart
  • Poor customer service
  • Poor quality
  • Lack of accountablity

American Signature and Ethan Allen Most Positive Reviews

Top rated reviews
5

I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item....

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4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

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4

My wife and I bought a new bedroom set and set a time for delivery. First, the date was pushed back because the item...

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4.9

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I...

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American Signature and Ethan Allen Most Critical Reviews

Lowest rated reviews
1

Customer gets no satisfaction. I don't even know where to begin with the I just had the most horrible experience I've...

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1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

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1

I purchased a counter height 4 piece dinette set from the Cheltenham store which is closing. One of the chairs could...

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1

Poor quality finish of ethan allen miller table

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American Signature and Ethan Allen Latest Reviews

Recent published reviews
1.2

Where should I start, extremely frustrated, they delayed change my delivery 5 times, they cant tell you when you are...

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3

I placed an online order on August 31. The order consisted of 6 dining chairs, 2 counter stools, and one dresser. I...

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1

WILL NEVER SHOP HERE AGAIN. JUNK JUNK JUNK JUNK JUKK JUNK RUN do not but this Chinese inferior junk. Absolutely...

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1

Purchased expensive recliners AND Guardsman Insurance in September 2016. I filed a claim recently because the "leather"...

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American Signature and Ethan Allen Products and Services

Most reviewed product and services
  • American Signature Sofa (17 reviews)
  • American Signature Delivery Service (7 reviews)
  • American Signature Furniture Set (5 reviews)
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)