PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Signature and Ethan Allen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Signature
Ethan Allen

American Signature and Ethan Allen Overview

Total reviews
71
225
Company responses
0
0
Issues resolved
1
1

Ethan Allen was first mentioned on PissedConsumer on Jan 28, 2008 and since then this brand received 225 reviews. It is 154 reviews more than American Signature received since Jun 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with American Signature customer support team than with Ethan Allen customer service.

American Signature and Ethan Allen Consumer Ratings

Rank
311 out of 2130 in Furniture and Decor category
269 out of 2130 in Furniture and Decor category
Customer service
215 in category
207 in category
Staff
261 in category
192 in category
Exchange, Refund and Cancellation Policy
243 in category
176 in category

According to consumer ratings and reviews, Ethan Allen ranks 42 points higher in the Furniture and Decor category than American Signature. People gave American Signature 1.4 stars for Customer service criterion in Furniture and Decor category and it is 380 points higher than the worst rated brand in this category. At the same time, Ethan Allen was rated 1.5 stars for Customer service criterion in this category and it is 388 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Ethan Allen has a higher rating than American Signature. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave American Signature 1.3 stars and it is 59% greater than other in category. Ethan Allen however was rated 1.5 stars and it is 70% greater than other in category.

American Signature and Ethan Allen Rating Details

Customer service
1.4 (30 reviews)
1.5 (30 reviews)
Reviewer's quote

...He has no consideration for customer. There is no communication of the changes. I am done shopping at American Signature!!!! Buyers beware!!!!..

Tallulakie C

...The service technician insisted that it was just lighting. We began to load the nightstand again I noticed the color discrepancy. This same technician proceeded to instruct us to just set something on the top of the nightstand and no one would notice...

Mertie
Staff
1.6 (28 reviews)
1.9 (28 reviews)
Reviewer's quote

...10 minutes and then you can never speak to a manager, because he is always tied up!! You would think with this company that they would have the appropriate staff to adhere to customers concerns. If you are looking for furniture I say think twice!! This place is a real...

Franceen

Third, if I buy it online, shouldn't it be cheaper since they don't need to pay their sales staff commission? Fourth, five to eight weeks before it is ready? Do they have to grow the cow first? Fifth, one store can sell a floor model, but the other store can't? Sixth, buy a floor dolly. $1,500 for...

PissedConsumer743238
Exchange, Refund and Cancellation Policy
1.3 (28 reviews)
1.5 (28 reviews)
Reviewer's quote

00 chair) I wasn't sure if it would look right and I asked if it doesn't can I please exchange they said "Sure NO Problem) I also purchased an area rug/ carpet. (It was expensive too, Even on sale but I liked it) Of course I wanted to exchange the chair, but worse yet, the buttons on the sofa were...

Stefany

I have never experience customer service so wonderful. I went to the Lake Oswego store and was helped by Zana Hristic- I cannot do her justice in this description, she was absolutely AMAZING! I had never purchased a quality dining room table before and she made it stress free and easy. She laid out...

Lea J

American Signature and Ethan Allen Pros and Cons

Pros
  • Good selection
  • Good delivery
  • Design
  • Service provided while making the sale
  • Style
  • Delivery
Cons
  • Customer service
  • Poor quality
  • Policy
  • Poor customer service
  • Poor quality
  • Lack of accountablity

American Signature and Ethan Allen Most Positive Reviews

Top rated reviews
5

I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item....

4.9

I called and ordered a ready made sight unseen sofa for the first time and I love it! The operator got my order...

American Signature and Ethan Allen Most Critical Reviews

Lowest rated reviews
1

Customer gets no satisfaction. I don't even know where to begin with the I just had the most horrible experience I've...

1

I had plantation shutters installed by Ethan Allen at a very large price. The installation was very poor, when I contac...

American Signature and Ethan Allen Latest Reviews

Recent published reviews
1

I ordered Living room, dining room, bedroom furniture from this company and when I tell you they promise more than they...

Read all 71 reviews

I ordered a dining room set in May 3rd. Was told 6-8 weeks delivery, so I ordered it right away so I would have it by...

Read all 225 reviews

American Signature and Ethan Allen Products and Services

Most reviewed product and services
  • American Signature Sofa (16 reviews)
  • American Signature Delivery Service (6 reviews)
  • American Signature Furniture Set (4 reviews)
  • Ethan Allen Sofa (44 reviews)
  • Ethan Allen Manager (19 reviews)
  • Ethan Allen Bed (10 reviews)