PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Signature and El Dorado Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Signature
El Dorado Furniture

American Signature and El Dorado Furniture Overview

Total reviews 84 269
Company responses 0 166
Issues resolved 1 3

American Signature and El Dorado Furniture Consumer Ratings

Rank
361 out of 1528 in Furniture and Decor category
90 out of 1528 in Furniture and Decor category
Customer service
264 in category
183 in category
Product or Service Quality
292 in category
237 in category
Exchange, Refund and Cancellation Policy
277 in category
199 in category
Diversity of Products or Services
300 in category
230 in category

American Signature and El Dorado Furniture Rating Details

Customer service
1.3 (38 reviews)
1.7 (137 reviews)
Reviewer's quote

...Which is a RIP OFF! Customer service immediately said that not our department you have contact the warranty department. THREE TIMES I HAVE FILED A CLAIM NOTHING HAPPENED! Then the sofa completely beginning to fall apart. The frame of the couch started to cave into itself...

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...Its a good story of success except its run now like a third world operation when it comes to getting customer service to take care of defective merchandise..

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Product or Service Quality
1.5 (35 reviews)
1.7 (122 reviews)
Reviewer's quote

...I canceling my order, horrible service and experience, I spent almost 10,000 buying these item cash and all I get is I cant tell you, I dont want to be a liar. Hilarious!!!!!..

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El Dorado being of the highest quality of furniture this should not be happening after only a year. Customer service was no help to explain about the warranty to me that is no exception being a valued customer I would think something more than an apology should be warranted. I'm really...

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Exchange, Refund and Cancellation Policy
1.2 (34 reviews)
1.5 (109 reviews)
Reviewer's quote

... contacted the store, and on 11/23/16 the store picked up the couch, and according to Ashley Hunter of American Signature, she would assist me in obtaining my refund. As of today I still have not rec’d my refund and have referred American Signature to a collection agency. In addition at the time of my purchase Ameri...

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Our Sales person apologized over and over and said he was not aware of this policy as he walked us out of the store. We are retired and my husband was recovering from retina surgery when we were initially in the store. The sales person then went over our financing contract and never once mentioned...

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Diversity of Products or Services
2.1 (31 reviews)
2.5 (111 reviews)
Reviewer's quote

...They do not stand behind their products. I called customer service and they claim their hands are tied. That is ridiculous...

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...i dont think so! I am already looking to hire an attorney and writing a complaint to consumer services..

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American Signature and El Dorado Furniture Pros and Cons

Pros
  • Good selection
  • Good delivery
  • Design
  • Salesman
  • Style of furniture
  • Selection of furniture
Cons
  • Customer service
  • Poor quality
  • Furniture is falling apart
  • Customer service
  • Lack of concern about furniture falling apart
  • Furniture quality

American Signature and El Dorado Furniture Most Positive Reviews

Top rated reviews
5

I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item....

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5

I like so much shops at El Dorado furniture at Pembrokes. People are so kindly especially my seller, Rosa Abreu. She...

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4

My wife and I bought a new bedroom set and set a time for delivery. First, the date was pushed back because the item...

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5

I would like to compliment Yoan Sanchez for taking the time to take down a rug for me at 7 pm when all porters were gone...

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American Signature and El Dorado Furniture Most Critical Reviews

Lowest rated reviews
1

Customer gets no satisfaction. I don't even know where to begin with the I just had the most horrible experience I've...

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1

Bought furniture from their Plantation store in May. When the bed was delivered, three of its sections were damaged,...

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1

I purchased a counter height 4 piece dinette set from the Cheltenham store which is closing. One of the chairs could...

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1

I placed a large order and opened an account via El Dorado Furniture Internet. The next day while I'm at work, I am cal...

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American Signature and El Dorado Furniture Latest Reviews

Recent published reviews
1.2

Where should I start, extremely frustrated, they delayed change my delivery 5 times, they cant tell you when you are...

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No votes

Cheating with protection
Engaño desde
El vendedor hasta el dueño.

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1

WILL NEVER SHOP HERE AGAIN. JUNK JUNK JUNK JUNK JUKK JUNK RUN do not but this Chinese inferior junk. Absolutely...

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1

No pienso comprar nunca más en mi vida en esta mueblería prefiero, son unos estafadores. Compré un seguro de 5 años para...

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American Signature and El Dorado Furniture Products and Services

Most reviewed product and services
  • American Signature Sofa (17 reviews)
  • American Signature Delivery Service (7 reviews)
  • American Signature Furniture Set (5 reviews)
  • El Dorado Furniture Sofa (56 reviews)
  • El Dorado Furniture Customer Care (34 reviews)
  • El Dorado Furniture Furniture Set (20 reviews)