PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Signature and El Dorado Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Signature
El Dorado Furniture

American Signature and El Dorado Furniture Overview

Total reviews
71
255
Company responses
0
150
Issues resolved
1
3

El Dorado Furniture was first mentioned on PissedConsumer on Mar 29, 2008 and since then this brand received 255 reviews. It is 184 reviews more than American Signature received since Jun 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with American Signature customer support team and El Dorado Furniture customer service.

American Signature and El Dorado Furniture Consumer Ratings

Rank
311 out of 2130 in Furniture and Decor category
83 out of 2130 in Furniture and Decor category
Customer service
215 in category
159 in category
Exchange, Refund and Cancellation Policy
242 in category
172 in category
Staff
261 in category
154 in category

According to consumer ratings and reviews, El Dorado Furniture ranks 228 points higher in the Furniture and Decor category than American Signature. People gave American Signature 1.4 stars for Customer service criterion in Furniture and Decor category and it is 379 points higher than the worst rated brand in this category. At the same time, El Dorado Furniture was rated 1.7 stars for Customer service criterion in this category and it is 435 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that El Dorado Furniture has a higher rating than American Signature. Regarding Staff criterion, consumers gave American Signature 1.6 stars and it is 56% greater than other in category. El Dorado Furniture however was rated 2 stars and it is 74% greater than other in category.

American Signature and El Dorado Furniture Rating Details

Customer service
1.4 (30 reviews)
1.7 (130 reviews)
Reviewer's quote

...He has no consideration for customer. There is no communication of the changes. I am done shopping at American Signature!!!! Buyers beware!!!!..

Tallulakie C

Customer service told her to take a picture and send it. My mother-in-law does not know how to make a picture with her phone or have access to the internet. She called us about the incident with the recliner, and I told her not to sit on the recliner anymore and that we would make a trip to Florida...

Arthur L
Exchange, Refund and Cancellation Policy
1.3 (28 reviews)
1.5 (100 reviews)
Reviewer's quote

00 chair) I wasn't sure if it would look right and I asked if it doesn't can I please exchange they said "Sure NO Problem) I also purchased an area rug/ carpet. (It was expensive too, Even on sale but I liked it) Of course I wanted to exchange the chair, but worse yet, the buttons on the sofa were...

Stefany

After months getting the run around calling and e mailing everyone and being told by everyone their in charge when I ask for someone higher, I get no where customer service the worst, no call backs and sally who states she is the coorperate secretary is the worst. Lodged a complaint with BBB and...

Linda c
Staff
1.6 (28 reviews)
2 (124 reviews)
Reviewer's quote

...10 minutes and then you can never speak to a manager, because he is always tied up!! You would think with this company that they would have the appropriate staff to adhere to customers concerns. If you are looking for furniture I say think twice!! This place is a real...

Franceen

...It's been a terrible experience due to unprofessional staff, lack of coordination, and bad customer service. Please have someone to step up and fix the mess!..

Bahir A

American Signature and El Dorado Furniture Pros and Cons

Pros
  • Good selection
  • Good delivery
  • Design
  • Salesman
  • Style of furniture
  • Selection of furniture
Cons
  • Customer service
  • Poor quality
  • Policy
  • Lack of concern about furniture falling apart
  • Customer service
  • Furniture quality

American Signature and El Dorado Furniture Most Positive Reviews

Top rated reviews
5

I have purchased more furniture from American Signature than any other brand. I have never had a problem with any item....

5

I like so much shops at El Dorado furniture at Pembrokes. People are so kindly especially my seller, Rosa Abreu. She...

American Signature and El Dorado Furniture Most Critical Reviews

Lowest rated reviews
1

Customer gets no satisfaction. I don't even know where to begin with the I just had the most horrible experience I've...

1

Bought furniture from their Plantation store in May. When the bed was delivered, three of its sections were damaged,...

American Signature and El Dorado Furniture Latest Reviews

Recent published reviews
1

I ordered Living room, dining room, bedroom furniture from this company and when I tell you they promise more than they...

Read all 71 reviews
1

The installation was a hard without using anything to cover the wood floors they just drag the furniture in scratched...

Read all 255 reviews

American Signature and El Dorado Furniture Products and Services

Most reviewed product and services
  • American Signature Sofa (16 reviews)
  • American Signature Delivery Service (6 reviews)
  • American Signature Recliner (4 reviews)
  • El Dorado Furniture Sofa (51 reviews)
  • El Dorado Furniture Customer Care (34 reviews)
  • El Dorado Furniture Furniture Set (20 reviews)