PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pivotal Home Solutions and American Residential Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pivotal Home Solutions

Pivotal Home Solutions

Has Verified Representatives
1.9
American Residential Warranty

American Residential Warranty

Has Verified Representatives
2.5
Pivotal Home Solutions
American Residential Warranty

Pivotal Home Solutions and American Residential Warranty Overview

Total reviews 62 46
Company responses 57 43
Issues resolved 0 0

Pivotal Home Solutions and American Residential Warranty Consumer Ratings

Rank
93 out of 923 in Household Services category
66 out of 923 in Household Services category
Customer service
101 in category
78 in category
Reliability
105 in category
84 in category
Turnaround Time
87 in category
70 in category
Value for money
95 in category
63 in category

Pivotal Home Solutions and American Residential Warranty Rating Details

Customer service
1.2 (35 reviews)
1.5 (22 reviews)
Reviewer's quote

I was sent a post card in the mail saying to call 844-203-**** for customer service, to cancel my plan. When I called the number..

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...I voiced my complaints about the whole situation and the HORRIBLE HORRIBLE customer service I had experienced. I asked how to get reimbursed for the repair and he told me to forward the invoice via email, so I did. Never heard back anything from you all...

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Reliability
1.1 (27 reviews)
1.4 (23 reviews)
Reviewer's quote

I called for service only to be told they had no one in this area so i had to call a repairman and wait 2 months to get reimbursed, then i called them another time only to be told that was not covered, I canceled my service and they still took the next month out of my checking account. So if you...

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I am completely sadden at your lack of professionalism, compassion and understanding for your customer whose home is an oven for almost 3 weeks now. I have contacted and attempted to contact your company while having to be put on hold for an hour or more 7 times in 2 weeks. While waiting for your...

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Turnaround Time
1.2 (26 reviews)
1.5 (22 reviews)
Reviewer's quote

This is the second time I called and they said "Not covered". The time before that I had to copy and paste their own words to get them to cover an issue. Here is my review: Just be advised: NIPSCO HOME SOLUTIONS IS A COMPLETELY UNETHICAL COMPANY THAT IS A TOTAL RIPOFF! We had two outlets go out and...

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...I never got a call regarding the status the entire time. I kept calling to get the status. One cust service rep said it wasn't up to them to keep me posted...

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Value for money
1.2 (26 reviews)
1.7 (19 reviews)
Reviewer's quote

Been paying for this for 4 years had never signed up for it ask for my money back they only want to pay back 300 out of 1,100 . I asked them to let me hear the voice recording and they say if they do that i get no money back. So to receive the 300 back i have to sign some type document he thought...

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...Now thet dont wont to reimburse the money that i had to pay a plumber to come fix my shower. Worse $81 i spent on a company to do absolutely nothing and they are expensive at that..

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Pivotal Home Solutions and American Residential Warranty Pros and Cons

Pros
  • Service tech
  • Good technicians
  • There are no pros
  • I used to be happy with your company
  • Non
Cons
  • Shoddy customer service
  • Customer service response to problem
  • Failed to honor contract and they outright lied about the reason
  • Deceptive practices
  • Customer service
  • Communication

Pivotal Home Solutions and American Residential Warranty Most Positive Reviews

Top rated reviews
4.8

I had several issues with my home ( plumming/electrical). Pivotal took charge of every thing all went well we have been...

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5

I worked with American residential warranty for the last 2 years on two different properties. Each time something broke...

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No votes
5

Fixed my Ac within 2 days, saved me 945$ very happy with what they did for me and really think highly of them. an an an...

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Pivotal Home Solutions and American Residential Warranty Most Critical Reviews

Lowest rated reviews
1

I had a service contract with NSTAR/Eversource in Massachusetts for service of heating equipment for years and loved it...

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1

This company is a SHAM , stay far away. Being in Texas the weather is horrendously hot. So I recently had an issue with...

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1

Have a contract to cover Water Heater,Furnace Etc Heat went out with cold weather,,Called for 3 hours none picked up...

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1

I just became a member 3 months ago and the customer service reps are not aware of your products, they give you the run...

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Pivotal Home Solutions and American Residential Warranty Latest Reviews

Recent published reviews
No votes

need repairs been calling all week

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1

I have been with American Residential Warranty (ARW) for the past 8 years and the last two work order repairs has been h...

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1

I called for service only to be told they had no one in this area so i had to call a repairman and wait 2 months to get...

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1.4

I am completely sadden at your lack of professionalism, compassion and understanding for your customer whose home is an...

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Pivotal Home Solutions and American Residential Warranty Products and Services

Most reviewed product and services
  • Pivotal Home Solutions Protection Plan (17 reviews)
  • Pivotal Home Solutions Homeowners Policy Claim (3 reviews)
  • American Residential Warranty Claim (12 reviews)
  • American Residential Warranty Homeowners Policy Claim (8 reviews)
  • American Residential Warranty Home Warranty (2 reviews)