PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pivotal Home Solutions and American Residential Warranty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pivotal Home Solutions

Pivotal Home Solutions

Has verified representatives
1.8
American Residential Warranty

American Residential Warranty

Has verified representatives
2.6
Pivotal Home Solutions
American Residential Warranty

Pivotal Home Solutions and American Residential Warranty Overview

Total reviews
53
34
Company responses
47
26
Issues resolved
0
0

Pivotal Home Solutions was first mentioned on PissedConsumer on Aug 24, 2010 and since then this brand received 53 reviews. It is 19 reviews more than American Residential Warranty received since Nov 17, 2014. Pivotal Home Solutions responds to reviews and communicates with its consumers more often than American Residential Warranty. Pivotal Home Solutions customer service team contacts its customers via PissedConsumer.com in 89 percent of cases.

Pivotal Home Solutions and American Residential Warranty Consumer Ratings

Rank
101 out of 1502 in Household Services category
66 out of 1502 in Household Services category
Customer service
104 in category
67 in category
Staff
121 in category
89 in category
Reliability
104 in category
75 in category

According to consumer ratings and reviews, American Residential Warranty ranks 35 points higher in the Household Services category than Pivotal Home Solutions. People gave Pivotal Home Solutions 1.2 stars for Customer service criterion in Household Services category and it is 197 points higher than the worst rated brand in this category. At the same time, American Residential Warranty was rated 1.8 stars for Customer service criterion in this category and it is 234 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that American Residential Warranty has a higher rating than Pivotal Home Solutions. Regarding Reliability criterion, consumers gave Pivotal Home Solutions 1.2 stars and it is 65% greater than other in category. American Residential Warranty however was rated 1.6 stars and it is 75% greater than other in category.

Pivotal Home Solutions and American Residential Warranty Rating Details

Customer service
1.2 (31 reviews)
1.8 (15 reviews)
Reviewer's quote

I was sent a post card in the mail saying to call 844-203-1824 for customer service, to cancel my plan. When I called the number..

PissedConsumer1352640

I was hung up on 5 times today attempting to reach customer service. Before that, I was trying to FINALLY get my refrigerator repaired that was started 2 months ago, but after 2 contractors (one wouldn't perform service on Tuesday and the other didn't have anyone available ON Tuesday), they...

John F
Staff
1.4 (25 reviews)
1.8 (14 reviews)
Reviewer's quote

I had several issues with my home ( plumming/electrical). Pivotal took charge of every thing all went well we have been with them for 2 yrs no issues

PissedConsumer1713263

I have an iPad that was having a charging issue. After trying several cords both apple and off-market, it would not charge. I took it to Apple who tested it and told me the charging port was defective. As I have electronics protection, I filed a claim and paid the deductible. I sent it in only to...

Kaivon
Reliability
1.2 (24 reviews)
1.6 (18 reviews)
Reviewer's quote

Purchase coverage for my furnace was told $2,500 would be paid towards a replacement. Fast forward EIGHT years (of monthly payments as well) and the furnace goes out. I called, was referred to one of THEIR contracted companies, they came out and said furnace needed to be replaced. Contractor calls...

Chuck M

This company lied from day 1. It was only discovered when I utilized the services to request a replacement item. Initally, I was told if a repair could not be fix after the 3rd attempt, it would be replaced. Their Agreement has verbiage to that effect, but when I requested replacement (after the...

Tyrone s

Pivotal Home Solutions and American Residential Warranty Pros and Cons

Pros
  • Service tech
  • There are no pros
  • I used to be happy with your company
  • Non
Cons
  • Customer service response to problem
  • Failed to honor contract and they outright lied about the reason
  • Being charged for something i never consented to
  • Deceptive practices
  • Customer service
  • Communication

Pivotal Home Solutions and American Residential Warranty Most Positive Reviews

Top rated reviews
4.9

I had several issues with my home ( plumming/electrical). Pivotal took charge of every thing all went well we have been...

5

I worked with American residential warranty for the last 2 years on two different properties. Each time something broke...

Pivotal Home Solutions and American Residential Warranty Most Critical Reviews

Lowest rated reviews
1

I had a service contract with NSTAR/Eversource in Massachusetts for service of heating equipment for years and loved it...

1

This company is a SHAM , stay far away. Being in Texas the weather is horrendously hot. So I recently had an issue with...

Pivotal Home Solutions and American Residential Warranty Latest Reviews

Recent published reviews
1

Purchase coverage for my furnace was told $2,500 would be paid towards a replacement. Fast forward EIGHT years (of...

Read all 53 reviews
1

I have an iPad that was having a charging issue. After trying several cords both apple and off-market, it would not char...

Read all 34 reviews

Pivotal Home Solutions and American Residential Warranty Products and Services

Most reviewed product and services
  • Pivotal Home Solutions Protection Plan (17 reviews)
  • Pivotal Home Solutions Customer Care (11 reviews)
  • American Residential Warranty Claim (11 reviews)
  • American Residential Warranty Homeowners Policy Claim (8 reviews)
  • American Residential Warranty Customer Care (3 reviews)