PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Bonfe and American Residential Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Bonfe
American Residential Services

Bonfe and American Residential Services Overview

Total reviews 23 69
Company responses 0 0
Issues resolved 0 0

Bonfe and American Residential Services Consumer Ratings

Rank
41 out of 296 in Plumbing category
126 out of 918 in Household Services category
Product or Service Quality
22 in category
76 in category
Reliability
17 in category
72 in category
Customer service
23 in category
99 in category
Value for money
67 in category
76 in category

Bonfe and American Residential Services Rating Details

Product or Service Quality
1.1 (9 reviews)
1.6 (20 reviews)
Reviewer's quote

Follow up on maintenance service- 0 Appt. delayed Recommended work that wasn’t necessary. Pricing was extremely high...

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Paid for Service not performed, installed AC parts not needed and worse service ever. In hands of attorney now And have TV consumer Investigator will expose and 28 local complaimts..

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Reliability
1.6 (8 reviews)
1.6 (22 reviews)
Reviewer's quote

They were supposed to do an air conditioner tuneup sometime after 12 noon. They would not make an appointment. We stayed home all day and waited. Got a phone call from them. The phone only range twice.they left a message for me to call back as they had a tech available. Now it is 5:15 p.m. I called...

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I purchased a Home Warranty for my AC/Heat. I requested a tech to come by for the annual heater system check. The tech arrived and promptly told me that the entire furnace systems (2) needed to be replaced. The tech told me that the CO levels were over 10 on one unit and over 12 on the other. In...

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Customer service
1.1 (8 reviews)
1.2 (25 reviews)
Reviewer's quote

...The service call was $89 flat. If I agreed to the work that was waived. The priced was $788, but if I signed up for their preferred customer plan at $8 a month and I had a coupon for $25, the cost became $613...

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A 3 month odessey from 6-30-18 to 10-02-18 of failed customer service and no quality control. Extensive damage to our retirement house. No results from local general manager, Jason Poucher...

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Value for money
1 (8 reviews)
1.4 (20 reviews)
Reviewer's quote

...Spent a lot of money. Trying to get to your 100 words to post. Charity Hunter Brooklyn Park, MN 55443 ..

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These guys prey on the elderly, the young, and the obviously inexperienced. A friend of mine had a 'leak' in the front of the house right under the AC. She called and they came. Looked up in the attic and declared it was a leak in a pipe. Galvenized steel, so they wouldn't fix it (if they actually...

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Bonfe and American Residential Services Pros and Cons

Pros
  • Xxx
  • Prompt
  • Fast response
  • Person anwsering the phone
  • Courteous customer service
  • Appointment setting is quick
Cons
  • Charge 2-3 times what other charge
  • Pricing and sales pressure
  • Price
  • Horrible customer service
  • No call back
  • Price gouging

Bonfe and American Residential Services Most Positive Reviews

Top rated reviews
No votes
5

I worked for ARS Indy 8404; we are told to rip people off. Our managers had us do water heater tune ups to get in the h...

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No votes
No votes

Bonfe and American Residential Services Most Critical Reviews

Lowest rated reviews
1

It pays to do some research and get other estimates. Bonfe is an all in one shop with an outstanding warranty but...

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1

American Residential Services is Home Depot's HVAC contractor in Southern California. I needed TWO systems replaced at...

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1

I called Bonfe to schedule service for an Amana PTAC, since they are listed on the Amana website. I got their answering...

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1

I called a couple days ago and scheduled for 3 jobs to be done by ARS at my house in kyle. After spending about 20 min...

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Bonfe and American Residential Services Latest Reviews

Recent published reviews
1

They were supposed to do an air conditioner tuneup sometime after 12 noon. They would not make an appointment. We...

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1

I purchased a Home Warranty for my AC/Heat. I requested a tech to come by for the annual heater system check. The tech...

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2

I had a relatively easy repair to be made to a toilet but was under pressure to get it done. The price was at least...

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1

Paid for Service not performed, installed AC parts not needed and worse service ever. In hands of attorney now
And have T...

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Bonfe and American Residential Services Products and Services

Most reviewed product and services
  • Bonfe Plumbing Service (6 reviews)
  • Bonfe Repair (3 reviews)
  • Bonfe Customer Care (2 reviews)
  • American Residential Services Repair (10 reviews)
  • American Residential Services Customer Care (8 reviews)
  • American Residential Services Air Conditioner Repair (6 reviews)