PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Power and Gas and North American Power as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Power and Gas
North American Power

American Power and Gas and North American Power Overview

Total reviews
79
207
Company responses
31
90
Issues resolved
0
2

American Power and Gas and North American Power Consumer Ratings

Rank
51 out of 734 in Utility category
60 out of 734 in Utility category
Customer service
50 in category
75 in category
Billing Practices
53 in category
118 in category
Additional Fees
42 in category
145 in category
Price Affordability
132 in category
160 in category

American Power and Gas and North American Power Rating Details

Customer service
1.8 (20 reviews)
1.5 (30 reviews)
Reviewer's quote

I haven't had a lot of problems with American Power and gas but one day I had a problem with part of my bill and after calling and speaking to a customer service rep, the issue was completely fixed the same day and I wasn't expecting to actually hear anything back based on how other...

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...I spoke with Amy at their customer service # on 02/06/17 and was told they were still investigating where the first check went. I insisted that they cut another check. I told them I was leaving on vacation and that when I got back I wanted the check...

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Billing Practices
1.8 (20 reviews)
1.2 (12 reviews)
Reviewer's quote

...Well they increased my rates 50% more then peco, i didn't cancel because didn't want to lose the rebate check, then when i got it it was only for $27 freaken dollars!! It was only for 25% of my average month's billing!! Rip off artists!! This company can go to ***!! ..

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...New supplier won't start until Jan 2018 billing. North American Power charged me . 1010 for last billing for Dec...

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Additional Fees
1.9 (17 reviews)
1 (14 reviews)
Reviewer's quote

Start off with good rates that end up 3 times higher than others.

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For example, July bill for actual electricity used during the billing period, with all the various state and federal fees added came to $251. This is what BG&E would ordinarily charge us-- but, added on top of this billing was the Electric Supplier Charge for NA Power of $115. 42 (based upon the...

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Price Affordability
1.4 (17 reviews)
1.2 (15 reviews)
Reviewer's quote

I signed up with them assuming they would be competitive with our local supplier, NYSEG. We had a high bill two months ago that I assumed was legitimate. But when we had an exhorbitant charge for the past month despite very conservative use of electricity, I called them and learned that the rate...

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...Price Gouging. ..

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American Power and Gas and North American Power Pros and Cons

Pros
  • Service if they gave me what they told me they would
  • Green energy
  • Great to work with
  • Rate
  • Initial good rates for the first 3 months to a year
  • Advertised price
Cons
  • Bait and switch scam
  • Hostile
  • Disrespectful
  • Rate hike
  • Contract
  • Pricing

American Power and Gas and North American Power Most Positive Reviews

Top rated reviews
5

The employees I interacted with were very nice and professional. I really enjoyed working with them.

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3.3

Went to variable rate while waiting switch to another supplier since they would not give me the online advertised rate...

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4.7

I haven't had a lot of problems with American Power and gas but one day I had a problem with part of my bill and...

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No votes

American Power and Gas and North American Power Most Critical Reviews

Lowest rated reviews
1

First month was lower. After that the bills were higher than we have ever had. They are a scam. DO NOT USE. They are a...

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1

This has caused me a hardship beyond words. The rippling effect from my bills of my less than 1500 square foot house...

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1

Like most reviews you can read anywhere on the net, I signed up with A.P.&G after hearing their claims to save some mone...

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1

Please be informed there was no contact between North American Power and myself. I was left two messages to please call...

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American Power and Gas and North American Power Latest Reviews

Recent published reviews
1

Start off with good rates that end up 3 times higher than others.

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1

I inquired today about a bill that I received from NAP as I only had a 2 yr contract, and recently moved from the...

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1

Second time now they have charged me twice the going rate. Oh we are gonna give you a refund they say. Yeah, that never...

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1.5

So yes, my fixed rate contract expired, and did not realize.
Next thing I know they rate they charge without a fixed rate...

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American Power and Gas and North American Power Products and Services

Most reviewed product and services
  • American Power And Gas Customer Care (20 reviews)
  • American Power And Gas Residential Electricity Supply (13 reviews)
  • American Power And Gas Electricity Supply (12 reviews)
  • North American Power Electricity Supply (63 reviews)
  • North American Power Residential Electricity Supply (6 reviews)
  • North American Power Account (1 review)