PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Power and Gas and Direct Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Power and Gas
Direct Energy

American Power and Gas and Direct Energy Overview

Total reviews
76
716
Company responses
31
675
Issues resolved
0
5

Direct Energy was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 716 reviews. It is 640 reviews more than American Power and Gas received since Feb 22, 2014. Direct Energy responds to reviews and communicates with its consumers more often than American Power and Gas. Direct Energy customer service team contacts its customers via PissedConsumer.com in 94 percent of cases.

American Power and Gas and Direct Energy Consumer Ratings

Rank
41 out of 955 in Utility category
38 out of 955 in Utility category
Customer service
47 in category
123 in category
Staff
61 in category
127 in category
Billing Practices
47 in category
119 in category

According to consumer ratings and reviews, Direct Energy ranks 3 points higher in the Utility category than American Power and Gas. People gave American Power and Gas 1.8 stars for Customer service criterion in Utility category and it is 241 points higher than the worst rated brand in this category. At the same time, Direct Energy was rated 1.2 stars for Customer service criterion in this category and it is 165 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that American Power and Gas has a higher rating than Direct Energy. Regarding Billing Practices criterion, consumers gave American Power and Gas 1.9 stars and it is 84% greater than other in category. Direct Energy however was rated 1.1 stars and it is 59% greater than other in category.

American Power and Gas and Direct Energy Rating Details

Customer service
1.8 (19 reviews)
1.2 (201 reviews)
Reviewer's quote

I haven't had a lot of problems with American Power and gas but one day I had a problem with part of my bill and after calling and speaking to a customer service rep, the issue was completely fixed the same day and I wasn't expecting to actually hear anything back based on how other...

PissedConsumer1094398

...Their customer service was outstanding - super friendly & accompdating Canadians! Then Direct Energy took you over somehow and Bounce was gone. Not only is my rate sky high now but they hound me with phone calls. The reps are absolutely horrid with ZERO customer service skills...

PissedConsumer1731282
Staff
1.8 (17 reviews)
1.3 (182 reviews)
Reviewer's quote

They are charging me more than the regular provider! Charging $81.00 per month! Regret I hadn't checked my bill sooner.

Shariya

...Staff was very helpful with Bounce. Then Direct Energy bought out Bounce. We elected to 'opt out" of the service offered...

Larry A
Billing Practices
1.9 (17 reviews)
1.1 (103 reviews)
Reviewer's quote

...Well they increased my rates 50% more then peco, i didn't cancel because didn't want to lose the rebate check, then when i got it it was only for $27 freaken dollars!! It was only for 25% of my average month's billing!! Rip off artists!! This company can go to ***!! ..

PissedConsumer1038987

...I have cancelled with them and was told it would take 3 billing cycles to full cancel which is fraud. I will not be paying them anymore money and will take this to a higher level and get an attorney if I get one more cent billed from them. Rochester Gas and Electric told me my bill on average is 130...

Dwayne W

American Power and Gas and Direct Energy Pros and Cons

Pros
  • Service if they gave me what they told me they would
  • Green energy
  • Great to work with
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
Cons
  • Hostile
  • Disrespectful
  • Bait and switch scam
  • Customer service
  • False promises and run-around
  • Variable price scam

American Power and Gas and Direct Energy Most Positive Reviews

Top rated reviews
5

The employees I interacted with were very nice and professional. I really enjoyed working with them.

5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

American Power and Gas and Direct Energy Most Critical Reviews

Lowest rated reviews
1

First month was lower. After that the bills were higher than we have ever had. They are a scam. DO NOT USE. They are a...

1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

American Power and Gas and Direct Energy Latest Reviews

Recent published reviews
1.2

They are charging me more than the regular provider! Charging $81.00 per month! Regret I hadn't checked my bill sooner.

Read all 46 reviews

WE HAVE AND HAVE HAD FOR YEARS DUKE ENERGY AS AN ELECTRICAL SUPPLIER....NOW WE ARE HAVING MONEY IN EXCESS OF $60 TAKEN...

Read all 716 reviews

American Power and Gas and Direct Energy Products and Services

Most reviewed product and services
  • American Power And Gas Customer Care (20 reviews)
  • American Power And Gas Residential Electricity Supply (12 reviews)
  • American Power And Gas Electricity Supply (11 reviews)
  • Direct Energy Customer Care (83 reviews)
  • Direct Energy Account (75 reviews)
  • Direct Energy Electricity Supply (46 reviews)