Start a new comparison
Delete
  • 0 ISSUES RESOLVED
  • 22 TOTAL REVIEWS
  • $7.4K CLAIMED LOSSES
  • $1.8K AVERAGE LOSS
1.4
Billing Practices
Customer service
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Service if they gave me what they told me they would 1

Customers don't like

  • Bait and switch scam1
  • Bait switch game1
  • Customer service that does not return calls1
  • High rates1
  • Pump and dump scam1
Delete

Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 374 COMPANY RESPONSES
  • 577 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
2.4
Billing Practices
Customer service
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Initial contract price 7
  • Idea of a cost savings 3
  • Not waiting on hold to long 3
  • Price 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around23
  • Customer service16
  • Their customer service16
  • Variable price scam15
  • Given the runaround10
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.