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American Musical Supply
Musicians Friend

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

American Musical Supply

American Musical Supply

Has verified representatives
3.2
  • 0 ISSUES RESOLVED
  • 60 COMPANY RESPONSES
  • 83 TOTAL REVIEWS
Rank
7 out of 239
in Music stores category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    67
  • SUCCESSFUL
    54%
  • AVG CALL DURATION
    05:17
  • ISSUES RESOLVED
    19%
Top Products and Services
3.2
10 reviews
1.9
8 reviews
5
1 reviews
Musicians Friend

Musicians Friend

1.9
  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 108 TOTAL REVIEWS
Rank
16 out of 239
in Music stores category
Rating Details
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Statistics of Customer Service Calls
  • TOTAL CALLS
    5
  • SUCCESSFUL
    40%
  • AVG CALL DURATION
    00:09
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
11 reviews
1.5
8 reviews
No votes
1 reviews

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Anonymous
#1645122

I have shopped at MF for years. This week I called them to match a price on a guitar at AMS.

The difference was $75. They agreed to do it, no problem but since I had just been approved for an MF Platinum Card and I didn't have the number on me they wouldn't put the order through. I found out the next day that the salesperson could have looked it up on the Synchrony system. Anyway, when I called today with my card number, AMS had raised it''s price and now MF won't match it.

None of the salespeople I spoke to over a two-day period left any notes on my account indicating the agreed-to price match. So they said that there is nothing they can do. I'll probably end up going with AMS since they have an 8 payment, no interest plan and free 2 day shipping.

The only thing I don't like is that I have to pay a $14.95 service fee to set up the 8 payment plan, but at least I know I won't get charged interest and I'll have the guitar sooner. MF has gone downhill.

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