PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Musical Supply and Musicians Friend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Musical Supply
Musicians Friend

American Musical Supply and Musicians Friend Overview

Total reviews
84
109
Company responses
61
0
Issues resolved
0
3

Musicians Friend was first mentioned on PissedConsumer on Feb 4, 2008 and since then this brand received 109 reviews. It is 25 reviews more than American Musical Supply received since Mar 17, 2009.

American Musical Supply and Musicians Friend Consumer Ratings

Rank
6 out of 242 in Music stores category
19 out of 242 in Music stores category
Customer service
13 in category
15 in category
Website
12 in category
17 in category
Price Affordability
10 in category
16 in category

According to consumer ratings and reviews, American Musical Supply ranks 13 points higher in the Music stores category than Musicians Friend. People gave American Musical Supply 1.9 stars for Customer service criterion in Music stores category and it is 27 points higher than the worst rated brand in this category. At the same time, Musicians Friend was rated 1.3 stars for Customer service criterion in this category and it is 25 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that American Musical Supply has a higher rating than Musicians Friend. Regarding Price Affordability criterion, consumers gave American Musical Supply 3.3 stars and it is 75% greater than other in category. Musicians Friend however was rated 2.5 stars and it is 60% greater than other in category.

American Musical Supply and Musicians Friend Rating Details

Customer service
1.9 (42 reviews)
1.3 (44 reviews)
Reviewer's quote

...Customer service could not tell me why but told me I could not cancel it. Then it became flagged as backordered even though it still shows in stock. This is the second time something didn't ship...

John M

...Customer service said sales can come and go and would NOT honor the sale price 10 hrs later even though the item was still available..

Donald F
Website
2.9 (36 reviews)
2.4 (38 reviews)
Reviewer's quote

...Contacted them a couple more times and they assured me top percussion experts assemble their website and everything is 100% correct. YEAH RIGHT! They have no reps who know anything about drums. NEVER corrected blatant mistakes...

Raymond B

...This is not posted anywhere on their website, so i figured id help them out! Again, DO NOT BUY A GIFT HERE..

Mark R
Price Affordability
3.3 (35 reviews)
2.5 (34 reviews)
Reviewer's quote

...Street Sounds was closing them out and AMS could not or would not match the price. So in short they will refuse to do a price match..

Rusty S

After wasting an hour going over details and activating the card, they said they could not do the promo, because they took some off the price and could finance for 6 months only. Alvarez had the promo of spending $299 or more for the 24 months, which my purchase was more than that. The rep told me...

PissedConsumer1082821

American Musical Supply and Musicians Friend Pros and Cons

Pros
  • Payment plan
  • Website
  • This was first time ordering from ams
  • To be able to an extend resolve the issues at hand
  • Sales promotions
  • Product selection and website
Cons
  • Customer service
  • Refund process
  • Communication
  • Customer service
  • Lack of obvious organisation and communication between depts
  • Paying for product not available when on back order

American Musical Supply and Musicians Friend Most Positive Reviews

Top rated reviews
5

On Friday I ordered my pioneer ddj sx2 from AMS I was a little iffy because of the reviews but u know how humans can be...

5

This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get...

American Musical Supply and Musicians Friend Most Critical Reviews

Lowest rated reviews
1

I purchased a pair of JBL SRX835p for our church service on Sundays. Unfortunately, they went bad within the first 24 h...

1

Selling Used Gear as New
20 guitars I purchased in the past 6onths were returned because they were not new as advertised

American Musical Supply and Musicians Friend Latest Reviews

Recent published reviews

The supplies I ordered, the box was left on my front porch and everything was stolen. I did not receive an email or...

Read all 84 reviews
3.3

Late on a Sunday night I came across a Gibson return on sale for 3419. I added it to my cart but my credit cards were...

Read all 109 reviews

American Musical Supply and Musicians Friend Products and Services

Most reviewed product and services
  • American Musical Supply Customer Care (9 reviews)
  • American Musical Supply Shipping Service (8 reviews)
  • American Musical Supply Musical Instrument Leasing (1 review)
  • Musicians Friend Customer Care (11 reviews)
  • Musicians Friend Shipping Service (8 reviews)