PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Musical Supply and Musicians Friend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Musical Supply
Musicians Friend

American Musical Supply and Musicians Friend Overview

Total reviews 98 125
Company responses 73 0
Issues resolved 1 3

American Musical Supply and Musicians Friend Consumer Ratings

Rank
7 out of 203 in Music stores category
31 out of 203 in Music stores category
Customer service
17 in category
23 in category
Website
16 in category
23 in category
Price Affordability
14 in category
23 in category
Exchange, Refund and Cancellation Policy
13 in category
22 in category

American Musical Supply and Musicians Friend Rating Details

Customer service
1.8 (48 reviews)
1.4 (54 reviews)
Reviewer's quote

...Terrible customer service. Stay away from this group..

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...The worst customer service experience I ever had and Im old!..

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Website
3 (40 reviews)
2.3 (47 reviews)
Reviewer's quote

...Contacted them a couple more times and they assured me top percussion experts assemble their website and everything is 100% correct. YEAH RIGHT! They have no reps who know anything about drums. NEVER corrected blatant mistakes...

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...I AM VERY DISAPPOINTED BECAUSE I CHOSE THIS WEBSITE BECAUSE OF GOOD REVIEWS..

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Price Affordability
3.3 (38 reviews)
2.6 (42 reviews)
Reviewer's quote

...Street Sounds was closing them out and AMS could not or would not match the price. So in short they will refuse to do a price match..

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...Us old disabled musicians on a fixed income need as much discount to at least live out our older years playing music at a reasonable price..

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Exchange, Refund and Cancellation Policy
2.2 (38 reviews)
1.6 (45 reviews)
Reviewer's quote

...This time I wanted a refund. I was told it would be a 1-2 day timeframe to process. I also lost a 15% discount that I was originally given...

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...Now I want order canceled and money refunded ASAP. DO NOT SHIP ITEMS REFUND MONEY..

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American Musical Supply and Musicians Friend Pros and Cons

Pros
  • Payment plan
  • Website
  • Promise - but hollow
  • Product
  • To be able to an extend resolve the issues at hand
  • Sales promotions
Cons
  • Customer service
  • Communication
  • Refund process
  • Customer service
  • Lack of obvious organisation and communication between depts
  • Paying for product not available when on back order

American Musical Supply and Musicians Friend Most Positive Reviews

Top rated reviews
5

On Friday I ordered my pioneer ddj sx2 from AMS I was a little iffy because of the reviews but u know how humans can be...

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5

This was suppose to be a slightly use guitar with pic marks...i live in Canada so I have to pay a additional 67$ to get...

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5

Great service for the past 5 years .what am i gonna do about it?keep doing bussiness with them.people complane about...

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5

I have no complaints about customer service or your products. My complaint is I hate having to pay taxes. Us old...

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American Musical Supply and Musicians Friend Most Critical Reviews

Lowest rated reviews
1

I purchased a pair of JBL SRX835p for our church service on Sundays. Unfortunately, they went bad within the first 24 h...

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1

Selling Used Gear as New
20 guitars I purchased in the past 6onths were returned because they were not new as advertised

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1

BEWARE! American Musical Supply ships used and defective items but declared "brandnew", so if you get this items and do...

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1

I was going to buy Aulos 709B and 703B, and the lowest price was http://rhythmband.com/, but the rhthmband.com has had a...

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American Musical Supply and Musicians Friend Latest Reviews

Recent published reviews
5

Oh its a great story, well first of all, I do all of my music equipment through AMS (well USED to) they called me after...

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1

So I was excited to see you guys had something in stock that most didnt. Ordered it this morning overnight for a...

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1

I purchased a Fender Pugilist Distortion from AMS on 6/28/2020. The box was defective - the battery got extremely hot an...

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1

Ordered items 8/28/20. Ordered online and transaction completed with an order # generated by MF. 9/12/20, order listed...

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American Musical Supply and Musicians Friend Products and Services

Most reviewed product and services
  • American Musical Supply Customer Care (11 reviews)
  • American Musical Supply Shipping Service (9 reviews)
  • American Musical Supply Musical Instrument (2 reviews)
  • Musicians Friend Customer Care (13 reviews)
  • Musicians Friend Shipping Service (8 reviews)
  • Musicians Friend Website (2 reviews)