PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sona Medspa and American Laser Skincare as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sona Medspa
American Laser Skincare

Sona Medspa and American Laser Skincare Overview

Total reviews
95
556
Company responses
1
0
Issues resolved
1
1

Sona Medspa and American Laser Skincare Consumer Ratings

Rank
97 out of 705 in Beauty Salons and Spas category
101 out of 705 in Beauty Salons and Spas category
Customer service
68 in category
71 in category
Product or Service Quality
75 in category
58 in category
Price Affordability
100 in category
104 in category
Diversity of Products or Services
91 in category
90 in category

Sona Medspa and American Laser Skincare Rating Details

Customer service
1.6 (53 reviews)
1.5 (74 reviews)
Reviewer's quote

Very disappointed in services ! injectables have my face looking deformed, poor customer service in that the person who injected me commented “well it’s not a facelift!” Some nerve after I spent over $1800 for treatment! I’m just pissed that I’m stuck till injectables wear off ! With a deformed...

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I arrived for my appointment one day to find the doors locked, and no one answered the local phones, customer service or corporate numbers. I researched online after several more attempts to contact the company to no avail, and discovered they had shut their doors due to "economic hardship. " The...

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Product or Service Quality
1.4 (50 reviews)
1.7 (67 reviews)
Reviewer's quote

...Need to contact Legal Service and contact individuals with the same Problems or another problems that women have experience. ..

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...I spent my income tax money on the service. After they did treatment they told me i had to pay more money. The hair on my face is worst..

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Price Affordability
1.7 (48 reviews)
1.6 (72 reviews)
Reviewer's quote

...The manager at that point credited my Acct back for the two regular specials and charged me full price for the thighs. That voided out my special price and cost me $220 more. If she had just charged me the difference it would have been $100 more...

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...While getting these procedures, I was offered a Special package at a good price. I was told that I could use these offers at any time, even in the years ahead, no time limit. I took advantage and purchased several of them...

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Diversity of Products or Services
1.9 (47 reviews)
1.9 (59 reviews)
Reviewer's quote

...They are deceptive, useless, and I would never recommend using their services. Stay away and find another, honest, provider..

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...Needless to say they denied my appeal and I'm still on the hook for about $1500 of services I never received . The bank is as bad as the company, at this point I'm being charged huge interest and fees. the BBB knows about the complaints, I'm thinking of filling with the local AG...

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Sona Medspa and American Laser Skincare Pros and Cons

Pros
  • Nurse practitioner
  • Technician was wonderful
  • Customer service
  • Friendly staff
  • Services provided
  • Nice nurses
Cons
  • Deceptivness of the rep who sold me the treatment package
  • Way they treated you if something went wrong
  • Results
  • Need refund or services promised
  • Stole money
  • Unprofessional staff

Sona Medspa and American Laser Skincare Most Positive Reviews

Top rated reviews
5

Worst customer service ever! Ashley, the so called manager there is so rude!

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5

They stole my money,no refund and no notice. They should be sued.

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5

I received Botox and facial filler two weeks ago by Jessica Pebbles @ Sona Med Spa (Little Rock) Location. It was an...

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5

I paid for what I believe is called a "boot Camp" package. Just the same it consisted of several several services that...

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Sona Medspa and American Laser Skincare Most Critical Reviews

Lowest rated reviews
1

I Have Malasma Of The Face. Sona Told Me They Could Fix my Face. They Subjected Me To Pixell Laser, AFT, & CHEMICAL...

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1

PLEASE BEWARE>>>>>> It's a scam!!!!!! Verona only made things worse...great results when I was going...

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1

I requested a refund of my credit because the results were not as good as results from my dermatologist for the CO2 lase...

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1

When I first started going here I was told that I paid so much money (which was thousands) and that I would be able to...

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Sona Medspa and American Laser Skincare Latest Reviews

Recent published reviews
2

First if all I had to listen to the managers personal problems to start with. Then I had two treatments and paid during...

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No votes

Bought it and didn't use it and they said I could use it at anytime! Bought it on April 6, 2012 in Grand Blanc...

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1

The PA, Shane, couldn’t diagnose me correctly my first, second, or third visit but billed me all for full visits and...

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3

I paid $1,500 for skincare treatments. The staff was very young and seemed very inexperienced and unprofessional. I...

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Sona Medspa and American Laser Skincare Products and Services

Most reviewed product and services
  • Sona Medspa Laser Hair Removal (19 reviews)
  • Sona Medspa Coolsculpting Body Treatment (13 reviews)
  • Sona Medspa Customer Care (8 reviews)
  • American Laser Skincare Laser Hair Removal (267 reviews)
  • American Laser Skincare Treatment (1 review)
  • American Laser Skincare Legs Laser Hair Removal (1 review)