PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about American Laser Skincare and Sona Medspa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

American Laser Skincare
Sona Medspa

American Laser Skincare and Sona Medspa Overview

Total reviews 556 95
Company responses 0 1
Issues resolved 1 1

American Laser Skincare and Sona Medspa Consumer Ratings

Rank
105 out of 717 in Beauty Salons and Spas category
101 out of 717 in Beauty Salons and Spas category
Customer service
72 in category
69 in category
Price Affordability
106 in category
103 in category
Website
100 in category
56 in category
Discounts and Special Offers
66 in category
51 in category

American Laser Skincare and Sona Medspa Rating Details

Customer service
1.5 (74 reviews)
1.6 (53 reviews)
Reviewer's quote

I arrived for my appointment one day to find the doors locked, and no one answered the local phones, customer service or corporate numbers. I researched online after several more attempts to contact the company to no avail, and discovered they had shut their doors due to "economic hardship. " The...

Read full review

Very disappointed in services ! injectables have my face looking deformed, poor customer service in that the person who injected me commented “well it’s not a facelift!” Some nerve after I spent over $1800 for treatment! I’m just pissed that I’m stuck till injectables wear off ! With a deformed...

Read full review
Price Affordability
1.6 (72 reviews)
1.7 (48 reviews)
Reviewer's quote

...While getting these procedures, I was offered a Special package at a good price. I was told that I could use these offers at any time, even in the years ahead, no time limit. I took advantage and purchased several of them...

Read full review

...The manager at that point credited my Acct back for the two regular specials and charged me full price for the thighs. That voided out my special price and cost me $220 more. If she had just charged me the difference it would have been $100 more...

Read full review
Website
1.5 (70 reviews)
2.3 (41 reviews)
Reviewer's quote

...Their website also states they are working to resolve the issue. http://www. americanlaser...

Read full review

...Im very disappointed and will be posting this review on every website I can find. DO NOT USE SONA SPA..

Read full review
Discounts and Special Offers
1.6 (70 reviews)
1.9 (43 reviews)
Reviewer's quote

...AL offers the services and never perform them as promised..

Read full review

I received Botox and facial filler two weeks ago by Jessica Pebbles @ Sona Med Spa (Little Rock) Location. It was an amazing experience. Jessica went above and beyond to make me feel comfortable. She was very knowledgeable and really listened to my needs. My face now looks so much fuller and...

Read full review

American Laser Skincare and Sona Medspa Pros and Cons

Pros
  • Friendly staff
  • Services provided
  • Nice nurses
  • Nurse practitioner
  • Technician was wonderful
  • Customer service
Cons
  • Need refund or services promised
  • Stole money
  • Unprofessional staff
  • Deceptivness of the rep who sold me the treatment package
  • Way they treated you if something went wrong
  • Results

American Laser Skincare and Sona Medspa Most Positive Reviews

Top rated reviews
5

They stole my money,no refund and no notice. They should be sued.

Read full review
5

Worst customer service ever! Ashley, the so called manager there is so rude!

Read full review
5

I paid for what I believe is called a "boot Camp" package. Just the same it consisted of several several services that...

Read full review
5

I received Botox and facial filler two weeks ago by Jessica Pebbles @ Sona Med Spa (Little Rock) Location. It was an...

Read full review

American Laser Skincare and Sona Medspa Most Critical Reviews

Lowest rated reviews
1

PLEASE BEWARE>>>>>> It's a scam!!!!!! Verona only made things worse...great results when I was going...

Read full review
1

I Have Malasma Of The Face. Sona Told Me They Could Fix my Face. They Subjected Me To Pixell Laser, AFT, & CHEMICAL...

Read full review
1

When I first started going here I was told that I paid so much money (which was thousands) and that I would be able to...

Read full review
1

I requested a refund of my credit because the results were not as good as results from my dermatologist for the CO2 lase...

Read full review

American Laser Skincare and Sona Medspa Latest Reviews

Recent published reviews
No votes

Bought it and didn't use it and they said I could use it at anytime! Bought it on April 6, 2012 in Grand Blanc...

Read full review
2

First if all I had to listen to the managers personal problems to start with. Then I had two treatments and paid during...

Read full review
3

I paid $1,500 for skincare treatments. The staff was very young and seemed very inexperienced and unprofessional. I...

Read full review
1

The PA, Shane, couldn’t diagnose me correctly my first, second, or third visit but billed me all for full visits and...

Read full review

American Laser Skincare and Sona Medspa Products and Services

Most reviewed product and services
  • American Laser Skincare Laser Hair Removal (267 reviews)
  • American Laser Skincare Legs Laser Hair Removal (1 review)
  • American Laser Skincare Treatment (1 review)
  • Sona Medspa Laser Hair Removal (19 reviews)
  • Sona Medspa Coolsculpting Body Treatment (13 reviews)
  • Sona Medspa Customer Care (8 reviews)